Correcting a connection problem

To correct a connection problem between the HMC and the managed system or to correct the state of a managed system in a No Connection, Incomplete, Recovery, Error, Failed Authentication, or Version mismatch state, follow the procedures below.

Correcting a No connection state for a managed system
The No connection state can occur when the HMC is not connected, or the handshake with the managed system failed.
Correcting an Incomplete state for a managed system
The Incomplete state can occur when the HMC failed to get all of the necessary information from the managed system.
Correcting a Recovery state for a managed system
The Recovery state can occur when the save area in the service processor assembly is not synchronized with the HMC.
Correcting an Error state for a managed system
The Error state automatically generates a call to the service support center if the function is enabled.
Correcting a Failed Authentication state for a managed system
The Failed Authentication state can occur when the HMC access password for the managed system is not valid.
Correcting a Version mismatch state for a managed system
The Version mismatch state can occur when the redundant or dual HMCs that manage the same server are at different version and release levels.
Correcting a new connection problem between the HMC and a managed system
Use this procedure if you have a new HMC, a new managed system, or have moved your managed system to a different HMC.

Parent topic: Connections

Last updated: Fri, December 06, 2019