IBM E-Support Services

IBM Electronic Support Services Tab Options

Plan, prevent, solve

IBM E-Support: Tools and Resources
Accessed through the IBM Support Portal, the Electronic Support portfolio helps you address specific support needs.

Prevent problems and stay current


	My Notifications Subscription capability for hardware and software technical updates. Choose from daily and/or weekly e-mail or RSS feeds with multiple subscription options. Choose flashes, downloads, technotes, publications, and much more.


	Alerts & Flashes Highlights critical information about known issues. Alerts and Flashes can be found on the main page of the IBM Support Portal.


	Electronic Service Agent (ESA) Tool resides on the client’s system and automatically reports problems to IBM Support. Also transmits inventory information to IBM upon installation and as inventory changes.

Find information


	Technical Support Information Starting at the IBM Support Portal, clients can browse IBM’s extensive technical support library and knowledgebases to find information about IBM systems, software and services products, and to find answers to critical questions.


	IBM Redbooks Publications that provide positioning and value guidance, installation and implementation experiences, typical solution scenarios, and step-by-step "how-to" guidelines. Will often include sample code and other support materials available as downloads from this site.


	Information Centers & Product Libraries Provide a powerful online interface for finding technical information on a particular product, offering, or product solution to help you plan, install, configure, use, tune, monitor, troubleshoot, and maintain the product. Contains reference material such as product commands, parameters, and system values.

Download fixes and upgrades


	Fix Central Allows you to search, select, order, and download fixes to your system with a choice of delivery options. Fixes provide changes to your software, Licensed Internal Code, or machine code that fix known problems, and add new function.


	Recommended Fixes Discover the fixes recommended by product support teams for your products. Recommended Fixes are available from the Fix Central website.

Join the conversation


	Electronic Support Community Members of the IBM Electronic support team discuss and learn through community collaboration with customers and IBM contributors about how to further enhance the IBM online support offerings.


	Electronic Support Community Blog Members of the IBM Electronic support team discuss and learn through community collaboration with customers and IBM contributors about how to further enhance the IBM online support offerings.


	Forums, User groups, Wikis, Blogs Communities of your peers that post and answer questions, research issues, and share knowledge.

Troubleshoot problems


	IBM Support Assistant (ISA) Downloadable serviceability workbench with multi-source search capabilities, easy access to technical product information, common and product-specific troubleshooting tools, automated local and remote data collection and SR tool connection.


	IBM Assist On-site AOS is a live remote-assistance tool used to help resolve complex issues. It allows IBM support team members to securely view and share control of your desktop.

Learn more


	IBM Training & Certification IBM offers a comprehensive portfolio of technical training for individuals and companies to acquire, maintain and optimize their IT Skills.


	Support Technical Presentations and Webcasts Tivoli, Lotus and WebSphere offer complimentary Support Technical Exchange webcasts weekly, often multiple times in one week. They offer in-depth technical information about a variety of products, presented by subject matter experts. Information about these events is posted in the Support Portal when you select Tivoli, Lotus, or Websphere or their products.


	IBM Education Assistant IBM Education Assistant is a collection of multimedia educational modules designed to help clients gain a better understanding of IBM software products and use them more effectively to meet your business requirements.

Contact IBM Support


	IBM Service Request Online problem management tool to open, edit and track open and closed Problem Management Records (PMR) by customer number. Requires registration and approval.

Follow us on Twitter, YouTube and the IBM Electronic Support blog

Complete, customized support.

The new IBM Support Portal brings together all IBM online support resources and tools for hardware, software and services in a consistent interface that is tuned to your specific needs.

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IBM Support Portal

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IBM E-Support Services

IBM Electronic Support Services Tab Options

Prevent problems and stay current

My Notifications

Alerts & Flashes

Electronic Service Agent (ESA)

Find information

Technical Support Information

IBM Redbooks

Information Centers & Product Libraries

Download fixes and upgrades

Fix Central

Recommended Fixes

Join the conversation

Electronic Support Community

Electronic Support Community Blog

Electronic Support Twitter

Forums, User groups, Wikis, Blogs

Troubleshoot problems

IBM Support Assistant (ISA)

My Systems inventory

IBM Assist On-site

Learn more

IBM Training & Certification

Support Technical Presentations and Webcasts

IBM Education Assistant

Contact IBM Support

IBM Service Request

IBM Planetwide Directory

Complete, customized support.