IBM Electronic Support

Easy, Fast, Smart. Your customized support experience.

Prevent problems & stay informed

Receive automatic notices of critical issues and prevent problems from occurring:

Complete, customized support.

My Notifications

Subscription capability for hardware and software technical updates

Features	Benefits
Subscribe to stay informed about the products you use	Receive proactive notification of known critical fixes and updates, as well as new or changed content, to help identify critical issues before they become a problem.
Create multiple subscriptions as needed	Quickly and easily create one or more subscriptions to the products and categories of content that are of interest to you.
View notifications on the Support Portal	See your subscriptions and recent messages when you sign into the Support Portal.
Choose how and when to receive notifications	Select how often you want to be notified and how you want to receive the notifications. Multiple delivery methods, including daily or weekly email, RSS/ATOM feeds, and web-based folders, are available.

Automated service request function that helps predict and prevent hardware errors by early detection of potential problems

Features	Benefits
Transmit system inventory and configuration to IBM	ESA transmits the system inventory to IBM upon initial installation and when changes are made to your system, giving IBM support engineers the latest information about your environment so they can provide timely support.
Automatically and immediately report problems to IBM Support	Helps you avoid potential problems and downtime by proactively looking for and fixing issues before they affect your environment. Diagnostic data is automatically transmitted and attached to your problem report.
View System reports	Interlocked with My Systems, so you can view detailed reports for your systems based on information sent to IBM by ESA.

Provides support policy, general availability date and end of support date by version and release for IBM software and systems products

Features	Benefits
Access end of support information quickly	Quick access to end of support (EOS) dates to help you avoid having an out-of-support product in your production environment. Knowing EOS dates also allows you to plan for upgrades.
Learn about support type for each product	Easily access the EOS and support type information for your IBM products through the link in the Support Resources module on the IBM Support Portal

Highlights critical information about known issues

Features	Benefits
Stay informed about urgent technical issues	These critical updates include potential security issues and high-impact, pervasive problems.
Learn about important product announcements	Flashes and alerts are Posted immediately to the Support Portal and are available on the Overview page. You can also learn of critical updates by subscribing to My Notifications.

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