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IBM Electronic Support

Easy, Fast, Smart. Your customized support experience.

Find the information you need quickly and easily

Find the information you need to use and maintain your IBM products:





Complete, customized support.

IBM Support Portal

Centralized website for access to all online technical support content and tools

Features Benefits
Access technical resources for all IBM products in one place Find all of the technical content and tools you need for any of your IBM products from a single place -- only one bookmark needed. You can filter content to a specific product version and supported operating system for the products you have.
Customized view based on support agreements When you sign in, content displayed is automatically customized to present information particularly relevant to you. It reflects your products, country/locale and support agreement. Accelerated Value Program participants receive even more customized content such as reports, account team contact lists, and more.
Access all support tools and resources related to your IBM products Select a product to find the information, tools, and resources you need to install, use, maintain, upgrade, and diagnose your IT environment.

Product Support Content

Provide content for all IBM products, including documentation, technotes, flashes, and other relevant information

Features Benefits
Find technical information in Information Centers, product documentation Access the official product documentation for your product, including installation manuals, user guides, and problem determination guides.
Access IBM Redbooks Find comprehensive, in-depth technical information on specific topics, including integration, implementation, and operation of realistic client scenarios.
Review white papers for high-level technical information Written by subject matter experts on a number of topics, whitepapers provide an additional source of technical information.
Find entitled content Allows you to benefit from the availability of entitled content.
Use document ratings to find valuable content Feedback on document quality and popularity allows you to find the best documents quickly.
Find content by content type and support task Allows you to filter content based on the type of information you are looking for to help you complete your current task.

Support Search

Comprehensive search across all technical support related information

Features Benefits
Find answers to known problems Identify and obtain fixes to problems that others have encountered. Search on error messages, problem numbers, or problem description to find known resolutions.
Limit the search to your selected product IBM Support Portal search uses your product, version and operating system selections to filter your search query, giving you more relevant results. You can also search for support content across all IBM products.
Obtain more focused results using filters The results returned are automatically faceted based on support task, content type and product version. Adjust these filters to refine your search results without altering your query.

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