IBM E-Support Services

Maintain, upgrade, renew

In addition to the standard support that you receive as part of your product purchase, there are other support services available across IBM hardware, software and even your total environment that you can purchase to further enhance the support you receive from IBM.

Increase availability and simplify management with integrated support services for your hardware and software. IBM provides support services to meet your needs for high quality, responsive support for your complete IT environment.

Maintenance and Technical Support Services Hardware Maintenance Services Hardware Maintenance Services Simplify management, cut costs and boost performance with onsite and remote hardware maintenance services from a single source. Software Support Services Software Support Services Prevent outages, accelerate issue resolution and meet service level requirements with consolidated onsite and remote software technical support. Managed Support Services Managed Support Services Simplify support for multivendor environments, with comprehensive, integrated services. Solution Support Services Solution Support Services Simplify support with single-source, integrated services for IBM and third-party hardware and software solutions that were purchased through IBM. Software Support Services (OS & Middleware) IBM Passport Advantage (Enterprise Applications) IBM Passport Advantage (Enterprise Applications) Cover license acquisition, Software Subscription and Support, product upgrades and technical support under a single, common set of agreements, processes and tools. Software Maintenance for AIX and i5/OS Software Maintenance for AIX and i5/OS Answers the need for a single contract that includes both software support and software updates for IBM AIX and i5/OS operating Systems. Enhanced Support Services Enhanced Technical Support Enhanced Technical Support Take an integrated, proactive approach to improving system availability and controlling costs. IBM Software Accelerated Value Program IBM Software Accelerated Value Program Provides a wide array of services aimed to help maximize your investments in IBM software middleware products.