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IBM Electronic Support
IBM Electronic Support offers a portfolio of
online support tools and resources that provides comprehensive technical information to diagnose and resolve problems and maintain your IBM products.
IBM has developed many smart online tools and proactive features that can help you prevent problems from occurring in the first place, or quickly and easily troubleshoot problems when they occur.
IBM’s improved personalization of support resources helps you focus on and be alerted to exactly the information and resources needed for efficient and effective problem prevention and resolution.
IBM Electronic Support addresses five critical areas to ensure you have the best possible support experience:
- Simplifying support and creating more consistency across all IBM products.
- Delivering intelligent resources and tools that display information focused on the products you use.
- Providing proactive capabilities that solve problems before operations are affected.
- Thriving collaborative communities that connect to worldwide support networks and knowledge.
- Enabling seamless and smooth transition between online and live support teams for quick problem resolution.
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