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IBM Electronic Support

Easy, Fast, Smart. Your customized support experience.

What is IBM Electronic Support?

A portfolio of tools and resources to keep your systems, software, and applications running smoothly.


IBM electronic support can help you:




Featured Video

This video demonstrates how to use IBM Service Request (or SR) to open a problem online with IBM Support. If you are not a registered SR user, first complete the tasks described in the quick start guide.

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Video play 6:22

IBM

Accelerated Value Program features of the IBM Support Portal

Dec/06/2011

Video play 4:58

IBM

Advanced Management of your IBM Support Portal Product List

Dec/02/2011

Video play 4:34

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Downloading Products from Passport Advantage

Jan/18/2012

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IBM

Finding downloads, fixes, and device drivers in the IBM Support Portal

Dec/06/2011

Video play 4:24

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Finding downloads for System x and BladeCenter products in the IBM Support Portal

Jan/23/2012

Video play 2:41

IBM

Finding warranty information for your IBM systems

Dec/06/2011

Video play 2:47

IBM

Fix Central Login and Entitlement

Jan/18/2012

Video play 2:36

IBM

Getting Started with IBM Support_ How to Obtain an IBM ID

Jan/18/2012

Video play 3:44

IBM

Getting started with IBM Support Portal using Quick Start

Nov/24/2011

Video play 4:43

IBM

Glossary of Support Terms

Jan/18/2012

Video play 5:24

IBM

Glossary of Technical Support Documents

Jan/18/2012

Video play 2:58

IBM

How IBM Uses Knowledge Centered Support (KCS)

Dec/02/2011

Video play 2:25

IBM

How to download an AIX fix pack from Fix Central

Jan/18/2012

Video play 2:42

IBM

How to Download an HMC System Firmware Fix from Fix Central

Jan/18/2012

Video play 3:16

IBM

How to Download a Virtual I_O Server Fix from Fix Central

Jan/18/2012

Video play 2:32

IBM

How to Submit Feedback on Fix Central

Jan/18/2012

Video play 5:33

IBM

How to Subscribe to My Notifications

Jan/09/2012

Video play 2:30

IBM

How You Can Improve IBM Content

Jan/18/2012

Video play 3:18

IBM

IBM Service Request streamlined problem submission process

Jan/18/2012

Video play 5:59

IBM

IBM Support Portal Overview

Nov/24/2011

Video play 4:34

IBM

Managing Your Product List in the IBM Support Portal

Nov/24/2011

Video play 4:36

IBM

Technical Exchange Webcasts

Jan/18/2012

Video play 7:04

IBM

Technical Support Chat

Jan/18/2012

Video play 2:06

IBM

The IBM Web Problem Reporting Initiative

Jan/18/2012

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