IBM Support
Support just got personal
Mobile app:
Getting started
IBM Support provides a portfolio of tools and resources to keep your systems, software, applications and software as a service running smoothly.
A Client agent will assist you with basic Support On-Boarding steps
Sign up to obtain an IBM id
Detailed information about getting support for your IBM products
Steps to assist with initial IBM Service Request setup
Prevent problems
Receive automatic notices of critical issues and prevent problems
Subscription capability for hardware and software technical updates
Automated service request function that helps predict and prevent hardware errors by early detection of potential problems
Provides support policy, general availability date and end-of-support date by version and release for IBM software and systems products
Highlights critical information about known issues
Download fixes & updates
Get updates and fixes and apply them to your IBM software and hardware to stay at current maintenance levels
Consolidated tool to download software and hardware fixes for most IBM products
Find support for Power Systems (AIX and IBM i) software, storage software and Power8 update access key
A health check tool for comparing current system fix levels against recommendations from IBM
Tools that provide product compatibility information and fix recommendations
Find information
Find the information you need to use and maintain your IBM products
Centralized website for access to all online technical support content and tools
IBM's official product documenation
Installation and implementation experiences, solution scenarios, and "how-to" guidelines
Support for cloud and recently acquired products
Work with Support
When you need to contact IBM Support, use online tools to guide you through the process and to provide important diagnostic data so IBM can help identify and solve your problem
Tickets for most hardware and software products
Tickets for cloud and recently acquired products
Tickets for IBM Marketing Cloud products
Obtain information about contracts, order status, delivery, inventory, invoices or other order-related questions
Instant messaging service to connect to IBM representatives available to eligible clients
Problem determination and troubleshooting offerings designed to help you with root cause analysis and expedited problem determination
Learn more
Additional learning resources are available to provide technical information and help you get the most from your IBM products
Formal education courses that offer in-depth training, worldwide, for the broad range of IBM products
Get certified as a world-class resource
Technical resource and professional network for the developer community
Complimentary webcasts with technical information on a broad range of products and topics
