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IBM Electronic Support

Easy, Fast, Smart. Your customized support experience.

What is IBM Electronic Support?

A portfolio of tools and resources to keep your systems, software, and applications running smoothly.


IBM electronic support can help you:








Complete, customized support.



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Featured Video

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This video demonstrates how to use IBM Service Request (or SR) to open a problem online with IBM Support. If you are not a registered SR user, first complete the tasks described in the quick start guide.

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Accelerated Value Program features of the IBM Support Portal

Dec/06/2011

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Advanced Management of your IBM Support Portal Product List

Dec/02/2011

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An introduction to the IBM Support Portal

Mar/20/2012

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Downloading Products from Passport Advantage

Jan/18/2012

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Finding downloads, fixes, and device drivers in the IBM Support Portal

Dec/06/2011

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Finding downloads for System x and BladeCenter products in the IBM Support Portal

Jan/23/2012

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Finding warranty information for your IBM systems

Dec/06/2011

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Fix Central Login and Entitlement

Jan/18/2012

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Getting Started with IBM Support: How to Obtain an IBM ID

Jan/18/2012

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Getting started with IBM Support Portal using Quick Start

Nov/24/2011

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Glossary of Support Terms

Jan/18/2012

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Glossary of Technical Support Documents

Jan/18/2012

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How IBM Uses Knowledge Centered Support (KCS)

Dec/02/2011

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How to download an AIX fix pack from Fix Central

Jan/18/2012

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How to Download an HMC System Firmware Fix from Fix Central

Jan/18/2012

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How to Download a Virtual I/O Server Fix from Fix Central

Jan/18/2012

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How To Download Software Fixes From Fix Central

Mar/20/2012

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How to Submit Feedback on Fix Central

Jan/18/2012

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How to Subscribe to My Notifications

Jan/09/2012

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How You Can Improve IBM Content

Jan/18/2012

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IBM Service Request streamlined problem submission process

Jan/18/2012

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IBM Support Portal Overview

Nov/24/2011

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Managing Your Product List in the IBM Support Portal

Nov/24/2011

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This quick tip video demonstrates how to share your product list after configuring it in the IBM Support Portal.

Apr/11/2012

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Technical Exchange Webcasts

Jan/18/2012

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Technical Support Chat

Jan/18/2012

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The IBM Web Problem Reporting Initiative

Jan/18/2012

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This video demonstrates how to use the Enhanced Customer Data Repository (ECuRep) to submit problem diagnostic data to IBM Technical Support.

Apr/11/2012

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This quick tip video demonstrates how to use Quick find to easily add a product to your IBM Support Portal view.

Apr/11/2012

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This video demonstrates how to send problem diagnostic data to IBM using the IBM Secure Diagnostic Data Upload Utility (SDDUU).

Apr/11/2012