IBM Support

Webcast: Leveraging Holiday Readiness Program to Prepare for Peak Commerce Season - 11 September 2014 [presentation + recording attached]



IBM is taking a proactive approach to reach out to clients in preparation of peak days. The Holiday Readiness program helps drive client success through enhanced IBM collaboration, partnered with proactive risk mitigation for clients. We will take a deep-dive from a WebSphere Commerce perspective into how clients can prepare on their own, and through the proactive program.


  • Topic: Leveraging Holiday Readiness Program to Prepare for Peak Commerce Season
  • Presenter(s): Mike Callaghan & Matt Thomas
  • Date: Thursday, September 11, 2014
  • Level: Beginner

Important Links
Slide 5: IBM Client Success Essentials - Holiday Readiness:

Slide 6: IBM Client Success Essentials:

List of available subscriptions:

WebSphere Commerce Blog:

Sterling Selling & Fufillment Blog:

2Q Newsletter:

Slide 7: WebSphere Commerce Upcoming Live Webcasts:

Working with IBM Suport:

Ask the Expert: WebSphere Commerce Performance:

WebSphere Commerce Performance:

WebSphere Commerce - Introduction to Troubleshooting System Outages:

WebSphere Commerce - Common Scenarios Affecting the Availability of a Site:

WebSphere Commerce Data Cache Overview and Configuration:

Slide 8: Performance:




Holiday Readiness:

WebSphere Commerce Support Blog:

Slide 9: MustGather Listing: “Read First for WebSphere Commerce 7.0”

Sterling Selling and Fulfillment Suite (SSFS) List of MustGathers

Slide 10: Jeepers (Scope) Creepers:

The more (details) the merrier!:

Slide 11: WebSphere Commerce performance problems with DB2 databases:

Out of Memory Must Gather:

Performance, hang or high CPU Must Gather:

Crash Must Gather:

Slide 12: Recommended fixes and settings for WebSphere Commerce Version 7:

Maintaining a WebSphere Commerce DB2 Database:

Fail on your own terms: Plug-in failover options:

Where is your WebSphere Commerce black box?

Slide 13: That's my product! Dealing with inventory contention:
Troubleshooting Database connection pooling issues:

Beware of the Connection storm:

Locking Orders tables on multiclick:
Access Logging on Steroids:

mpmstats: The eye to the site:

Avoiding invalidation overload after propagations:

Dynacache/DRS Invalidations:

IBM Industry Solutions Client Success Essentials Community:

Holiday Readiness:!/wiki/W5d5c76e66242_4f86_80e4_12a9e0eefb4b/page/Holiday%20Readiness

Slide 17: Project Management Tips for Peak:

Slide 18: Throttle for damage control:

Client Success Essentials:

About Webcasts
IBM wants to help you take full advantage of your products. Join us for our Webcast series as technical experts share their knowledge and answer your questions. These webcasts are designed to address specific topics and provide an in-depth and focused technical exchange in a convenient online webcast format. For more information about our Open Mic webcasts, visit the WebSphere brand Technical Exchange page.


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Related information

WebSphere Support Technical Exchange

Document information

More support for: WebSphere Commerce Business Edition

Software version: Version Independent

Operating system(s): Platform Independent

Reference #: 7042513

Modified date: 04 March 2016