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Ask the Experts: Getting the best from the CICS product documentation in the IBM Knowledge Center



This presentation covers the new direction of including documentation for CICS Transaction Server for z/OS (CICS TS) and CICS Tools in the IBM Knowledge Center. It will include how to locate CICS documentation in the IBM Knowledge center, the format in which the documentation is delivered, offline documentation, and personalization.


Ask the Experts sessions are conducted in a question and answer format. The table below provides a time index (minutes:seconds) to the recording and describes the questions or topics discussed. You can fast forward to any question using the time index, a table containing the panel of experts is also included.

To play or download the audio of this Ask the Experts session, see the Audio Section of this document.

See the Related Information section of this document for a list of documents referenced during the presentation.

Ask the Experts session
07 August 2014 - 11:00 a.m. - 12:00 p.m. EDT

Time Questions asked
00:00 Silence
00:01 General introduction
01:00 Panel introduction
03:12 Technical introduction
03:51 Why has the CICS product documentation moved to the IBM Knowledge Center?
05:38 How do you find the CICS documentation that you require in the IBM Knowledge Center?
09:44 Where are the PDF files you have been used to?
10:44 What options are there for offline content such as PDFs and where can you download that content from?
13:28 How do you personalize your information experience in IBM Knowledge Center?
17:10 Can you still get CICS 5.2 documentation in PDF format?
17:35 If I've created a collection on the server and I want to share that collection with other users, will there be a method for exporting my collections for sharing?
18:22 Will the customer-installable version of KC be available for all products or is that just a CICS statement?
19:34 Should I submit an RFE to request the ability to export or share?
20:02 As a follow on to the customer-installable version - how will it receive updates? Do we have to manually update it or can it download by itself?
20:58 Can you talk a little bit about the redirects from the Information Centers to Knowledge Center that have started to happen (e.g. 3.1 and 3.2 ICs are already redirected.)?
22:01 What do you do for supported releases of products that are not in the Knowledge Center (e.g. VSE 1.1.1 and CICS CM 2.1)?
23:09 It might also be worth mentioning that the online Information Centers will not be updated in the future but the Knowledge Center is updated often.
23:26 Has IBM been working on making Knowledge Center accessible on other/older browsers? In some cases, links result in blank pages in IE, but work fine in FireFox.
24:47 Summary

Panel of Experts:
Heather Seaton Information Developer
Will Meyerink Information Developer
Jane Clark Information Developer
Alexander Melkonian Information Developer
Byron Baldwin CICS Level II Support



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Related information

Support Technical Exchanges for WebSphere
Other CICS Technical Exchanges
IBM Knowledge Center

Cross reference information
Segment Product Component Platform Version Edition
Host Transaction Processing CICS Batch Application Control for z/OS Documentation z/OS 1.1.1
Host Transaction Processing CICS Configuration Manager for z/OS Documentation z/OS 5.2, 5.1
Host Transaction Processing CICS Interdependency Analyzer for z/OS Documentation z/OS 5.2, 5.1
Host Transaction Processing CICS Online Transmission Time Optimizer Documentation z/OS 1.2
Host Transaction Processing CICS Performance Analyzer for z/OS Documentation z/OS 5.2, 5.1
Host Transaction Processing CICS VSAM Recovery for z/OS Documentation z/OS 5.2, 5.1
Host Transaction Processing CICS VSAM Transparency for z/OS Capability z/OS 2.1
Host Transaction Processing IBM Session Manager Maintenance z/OS 3.2
Host Transaction Processing CICS Deployment Assistant for z/OS Capability z/OS 5.2, 5.1

Product Alias/Synonym

CICS/TS CICS TS CICS Transaction Server

Document information

More support for: CICS Transaction Server

Software version: 3.1, 3.2, 4.1, 4.2, 5.1, 5.2

Operating system(s): z/OS

Reference #: 7042321

Modified date: 11 August 2014

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