IBM Tivoli Storage Manager for Mail: Data Protection for Microsoft Exchange Server V7.1 Documentation Updates

Content

Beginning with Version 7.1.3, IBM Tivoli Storage Manager for Mail: Data Protection for Microsoft Exchange Server is now IBM Spectrum Protect for Mail: Data Protection for Microsoft Exchange Server. Some applications such as the software fulfilment systems and IBM License Metric Tool use the new product name. However, the software and its product documentation continue to use the Tivoli Storage Manager product name. To learn more about the rebranding transition, see http://www.ibm.com/support/docview.wss?uid=swg21963634.

You can see all of the Tivoli Storage Manager for Mail: Data Protection for Microsoft Exchange Server V7.1.0 information online at http://www.ibm.com/support/knowledgecenter/SSTG2D_7.1.0/com.ibm.itsm.mail.exc.doc/t_protect_dpmailexc.html.

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(Version 7.1.4.2) Features to support Microsoft Exchange 2016 added

With IBM Tivoli Storage Manager for Mail: Data Protection for Microsoft Exchange Server 7.1.4.2, features that support Microsoft Exchange 2016 have been added to enable you to protect and manage your Microsoft Exchange 2016 environment.

For information about the new features, see http://www.ibm.com/support/docview.wss?uid=swg27047642

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After installing Tivoli Storage Manager for Mail: Data Protection for Microsoft Exchange Server, when you navigate to the software using the Windows desktop icon or Start menu, FlashCopy Manager Management Console is the name that is displayed.

While this name does not match the name displayed in the installation package, the software that you start from the Windows desktop is the software that you installed. The name mismatch is a known issue, but no problems occur because of the name mismatch.

Additionally, the "Help --> About" menu will list the name of the product as Tivoli Storage FlashCopy Manager. The version number represented in this menu also will not match the installed version of either component. Use the Add / Remove programs option within the Windows Control panel to confirm the installed release and level of the component.

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If you apply IBM Tivoli Storage Manager for Mail: Data Protection for Microsoft Exchange Server V7.1.0.2, the following topic to the Tivoli Storage Manager for Mail V7.1.0 -> Data Protection for Microsoft Exchange Server -> Configuring section. This information is available online at
http://www.ibm.com/support/knowledgecenter/SSTG2D_7.1.0/com.ibm.itsm.mail.exc.doc/t_dpexc_win_cfg.html

Configuration and options files in non-default locations (IC98441)
The Data Protection for Microsoft Exchange Server software uses default configuration and options files. If you want to use non-default configuration and options files, use command line parameters when starting Microsoft Management Console (MMC) graphical user interface to specify alternate configuration and option files when you start Data Protection for Microsoft Exchange Server.

The MMC graphical user interface used for Data Protection for Microsoft Exchange Server software is started with the flashcopymanager.exe file. The flashcopymanager.exe file accepts the following parameters:
/mscFilename=filename # Name of the MMC snap-in control file
/author # Opens the MMC console in author mode

For example:
flashcopymanager.exe parameter1=filename parameter2=filename ...

The flashcopymanager.exe file accepts the following parameters to set the configuration files:
/EXCCONFigfile=filename # Exchange configuration file
/EXCOPTFfile=filename # Exchange OPT file

You can also start and run multiple instances of the MMC concurrently. With the aforementioned command line parameters, each instance operates using a different configuration based on the configuration and option files specified. The information is this section does not apply when managing remote Data Protection for Microsoft Exchange Server installations.

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Addition to the "Protecting data" section:
Restoring individual mailbox and mailbox item-level data

To restore mail to a Unicode PST file, the user credentials used to log on to Tivoli Storage FlashCopy Manager must have the Microsoft Exchange Server Mailbox Import Export management role. By default, users in the Exchange Organization Management role group do not have this Mailbox Import Exportmanagement role.

You can add the Mailbox Import Export management role for the Exchange user by entering the following Exchange PowerShell cmdlet:

New-ManagementroleAssignment -Role "mailbox Import Export" -User "DOMAIN\USER"

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(IT03539) Clarification regarding setting the PASSWORDAccess option in the dsm.opt file for configuring systems running the server

The following IBM Knowledge Center topics are updated:

7.1.1>Data Protection for Microsoft Exchange Server>Configuring>Manually configuring Data Protection for Exchange for TSM Configuration>Configuring the computer that runs the Exchange Server
https://www.ibm.com/support/knowledgecenter/SSTG2D_7.1.1/com.ibm.itsm.mail.exc.doc/dpe_tsk_cfg_excserver.html

7.1.0>Data Protection for Microsoft Exchange Server>Configuring>Manually configuring Data Protection for Microsoft Exchange for TSM Configuration>Perform these tasks on the computer that runs the Exchange Server
https://www.ibm.com/support/knowledgecenter/SSTG2D_7.1.0/com.ibm.itsm.mail.exc.doc/dpe_tsk_cfg_excserver.html

The following PDF documents are updated:

7.1.0 -> Chapter 4. Configuring -> Perform these tasks on the computer that runs the Exchange Server
https://www.ibm.com/support/knowledgecenter/en/SSTG2D_7.1.0/com.ibm.itsm.mail.exc.doc/b_dp_mail_exc_guide_win.pdf

7.1.1 -> Chapter 4. Configuring -> Configuring the computer that runs the Exchange Server
PDF files in English for Tivoli Storage Manager V7.1.1 and Tivoli Storage FlashCopy Manager V4.1.1 products are available only in the V7.1.1_V4.1.1 compressed file.

To access IBM Tivoli Storage Manager for Mail: Data Protection for Microsoft Exchange Server Installation and User's Guide version 7.1.1, open the V7.1.1_V4.1.1 compressed file and choose guide b_dp_mail_exc_guide_win.pdf

Update step 7 with the following text->

(VSS only) Configure the Tivoli Storage Manager backup-archive client if it is not already configured. If the backup-archive client is already configured, you can use existing client services. The backup-archive client Setup Wizard can guide you through the configuration process. In the backup-archive client GUI menu, select Utilities > Setup Wizard > Help me configure the TSM Backup Archive Client. The node name for this system is referred to as the Local DSMAGENT Node and is specified with the localdsmagentnode parameter in
the Data Protection configuration file (tdpexc.cfg).

Make sure that the PASSWORDAccess option in dsm.opt file for Tivoli Storage Manager backup-archive client is set to generate. In addition, verify that the stored password for DSMAGENT Node is valid. You can manage the password that is stored in the registry by using a utility
program named dsmcutil.exe. This utility program is distributed with the Tivoli Storage Manager backup-archive client package. For more information about using the dsmcutil program, see the dsmcutil.hlp file or the dsmcutil.txt file that are distributed with the Tivoli Storage Manager backup-archive client package.

For more information, see Tivoli Storage Manager for Windows Backup-Archive Clients Installation and User's Guide and “Proxy node definitions”.

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Update to the Specifying Data Protection for Exchange options topic (Planning section)

The following sentence is not correct:
"To perform a LAN-free Legacy backup with Data Protection for Exchange, a Tivoli Storage Manager Storage Agent must be installed on the same machine and enablelanfree yes must be specified in the Data Protection for Exchange options file. "

Correct information:
"Data Protection for Exchange can be installed on a client without the Storage Agent (STA). The agents can be installed on a non-STA client. The backup data is sent over the LAN (TCP/IP) to the STA client. The STA client sends the data over the SAN LAN-free, directly to tape or disk."

Addition of the following information

Managing remotely

To manage remote installations, enable Windows PowerShell Remoting.


Enabling Windows PowerShell Remoting is a task outside the scope of this
documentation. For reference, the following PowerShell cmdlets are provided.

• To enable remote management, you can use the following cmdlet:
  
Enable-PSRemoting -force

• Enable Windows PowerShell Remoting with Credential Security Support
  Provider (CredSSP) authentication. For example, you can use the following
  cmdlets:
  
1. On the primary system, enter the following command:
   enable-wsmancredssp -role client -delegatecomputer remote_computername
   
2. On each remote system that runs Microsoft Exchange, enter the following
   command:
   enable-wsmancredssp -role server
   
• Verify Windows PowerShell Remoting is configured correctly using the
  following cmdlets:
  
invoke-command -computername remoteservername -scriptblock {pwd}
-Credential $creds

invoke-command -computername remoteservername -scriptblock {pwd}
-Credential $creds -Authentication Credssp

• Add the servers to the trusted hosts list by entering the following command:
  
Set-Item WSMan:\localhost\Client\TrustedHosts -Value remote_server_name -Force

• After you make configuration changes, restart the winrm service by entering the
  following commands:
  
Restart-Service winrm

To remotely manage installations, complete the following steps to add remote
systems:

1. Under the Protect and Recover Data node in the tree, select Exchange Server.
   
2. From the Management Console, in the Actions pane, click Manage
   Computers.
   
3. From the Manage Computers window, verify the local system is listed in both
   the Tree Nodes and Computers panes.
   
4. From the Tree Nodes pane, click the add icon. The icon is green and resembles
   the symbol for addition.
   
5. Type the name and description for the new tree node.
   
6. From the Computers pane, click the add icon. The computers you add are
   associated with the tree node that you are creating. If you add only one
   computer, the tree node type can be either Dashboard or Group. If you add
   more than one computer, the tree node type is Group. If you add only one
   computer, from the Tree Nodes pane, you can toggle between the Dashboard
   and Group types.
   
7. Type the system name and a description. For systems that are not in the
   domain, provide the fully qualified address.
   Alternatively, to select a system based on another system in the domain or to
   read a list of computers from a file, on the Computers pane, click Import. Clicking Import displays a dialog called Add Computers. From the Add
   Computers dialog, there are two tabs: Active Directory and Import. To
   complete the Add Computers dialog window entries, complete the following
   steps:
   
a. For the Active Directory tab, there are several fields to complete:

Domain

The current domain is displayed. The domain cannot be changed.

Location

The organizational unit used to search for computers. The default
value is displayed.

Name
By default, the wildcard character (*) is displayed. You can leave
the default value or enter a specific name.

Account

The current account is displayed. If you want to use a different
account, click Search to search the domain for other computers.
The Search is enabled only when the Location and Name fields
have values.

b. For the Import tab, browse to find a comma-separated values (.CSV) file
that contains computer entries. After you find a .CSV file and click Import,
the contents of the .CSV file are read as entries are added to the list. The
following .CSV file is an example of a valid .CSV file for the import
activity:

NewNode1,Group1,CurrentUser,Test node 1

NewNode2

NewNode3,,Description of NewNode3

NewNode4,Group2,CurrentUser,Test node 4

The first column (the node name) is required. The other columns of data
are optional. The list is processed by position. For the group, if a group
does not exist, the group is created.

8. From the Computers pane, click Test Connection. The test status is reported
in the Message column of the Computers table.
9. Click OK to close the Manage Computers window.

10. Verify the tree node is listed in the navigation tree. The remote node does not
have all of the functionality available for local systems. For example, entries
for learning, online support, and favorite links are not displayed.

For tree node type Dashboard, the main window displays the Protect,
Recover, and Automate tabs. For tree node type Group, the main window
displays the Group Dashboard, Group Reports, and Group Commands tabs.


After you add systems, you can remove (delete) the systems. You can also select
the system to edit the properties, including tree node type, that you entered when
you added the system. If you want to change the order of the systems displayed in
the navigation tree, from the Manage Computers window there are GUI controls
that you can use to change the order.

Configuring a remote system with a TSM Configuration


You can use a configuration wizard to configure a remote system to communicate
with a Tivoli Storage Manager server.

To configure a remote system with a TSM Configuration, complete the following
steps:

1. On the local system, from the Management Console, add the remote system
using Manage Computers.

2. In the navigation tree, verify that the remote system is displayed.

3. Click Manage > Configuration > Wizards.

4. Select TSM Configuration.

5. On the Data Protection Selection page, verify the following information is
entered correctly:

• The remote computer name in the window title.
  
• The correct system information.
  

6. Select the application to be configured and click Next.

7. For Exchange or SQL, the license check might fail. If the test fails, provide the
file path and name for the location on the remote server.

8. On the TSM Node Names page, verify the following information is entered
correctly:

• VSS Requestor
  
• The Data Protection or file system name, depending on the application that
  is being configured
  

For system with the a Database Availability Group, the corresponding DAG node should
be detected.

9. On the TSM Server Settings page, type the server name and port number.

10. For the Would you like this wizard to configure your TSM server? question,
select Yes.

11. Click Review / Edit. If the domain is not entered correctly, update the
information. Click OK.

12. On the Custom Configuration page, select Default.

13. On the Configuration page, click Show Details. Verify the progress and status
of the configuration.

14. Click Finish to complete the wizard.

To verify the configuration is set up correctly, complete the following steps:

1. In the navigation tree, for the remote system, expand Protect and Recover and
   click on the application that is configured.
   
2. Open the Properties and click Server Information. Verify that the correct
   information is displayed.
   
3. Query the components and verify that a successful backup can be completed.

Restoring mailboxes on remote systems

For a typical mailbox restore task, on the local and remote systems, the Data
Protection for Microsoft Exchange package must be installed. The correct version of
Microsoft Exchange Server MAPI Client and Collaboration Data Objects must also
be installed.


Verify that the remote system is available and that you can connect to it. You can
also verify that the database with the mailbox you want to restore has been backed
up successfully. You can use the Management Console (MMC) to navigate to the
remote system where you want to restore mailboxes.


The process of restoring mailboxes on a remote system with Mailbox Restore
Browser is a little different so specific instructions are provided in this topic. For
all other mailbox restore tasks completed on remote systems, you can use the
instructions provided in subsequent sections.


To restore mailboxes on a remote system with Mailbox Restore Browser, the local
and remote systems must be in the same domain. The following procedure
assumes that you have installed the latest version of Data Protection for Microsoft
Exchange, configured the Microsoft Exchange workload, and have a Windows
PowerShell remote connection. At least one mailbox needs to be stored in a
database on the remote system.


1. From the MMC, in the navigation tree, expand the tree to the remote system.

2. From the Protect and Recover Data tree node, select the Exchange Server.

3. In the main window, from the Recover tab, click View > Mailbox Restore
Browser.

4. Select the mailbox that you want to restore. Click OK. The mailbox is displayed
in the Source Mailbox tree view.

5. Click Restore Mail to Original Mailbox.


The mail is restored to the original mailbox. The task is complete.

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The following information is an addition to the content published for IBM Tivoli Storage Manager for Mail Version 7.1, Data Protection for Microsoft Exchange Server, Installation and User's Guide

(IT03558) Mailbox history retention

Even if a mailbox user is deleted from Active Directory and backups that contained that mailbox are expired, Data Protection for Microsoft Exchange Server retains the mailbox history information indefinitely on the Tivoli Storage Manager server. Therefore, the mailbox history information for deleted mailboxes can still be seen within the restore search views even though the associated backups might be expired. The mailbox restore list, which is populated from the mailbox history, is not intended to be an all-inclusive list of mailboxes that can be restored. It is made available for ease of use.

Updates to the Tivoli Storage Manager for Mail: Data Protection for Microsoft Exchange Server, Installation and User's Guide will be incorporated in the next revision of the publication.

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The following information is an addition to the content published for IBM Tivoli Storage Manager for Mail Version 7.1, and v7.1.1, Data Protection for Microsoft Exchange Server, Installation and User's Guide.

Update to the Planning > Tivoli Storage Manager policy management section

Information about the recommended Tivoli Storage Manager policy settings for Data Protection for Microsoft Exchange is available in this technote: http://www.ibm.com/support/docview.wss?uid=swg27043239

The following Knowledge Center topics, where this information belongs, include a comment that directs users to the technote:

v7.1
http://www.ibm.com/support/knowledgecenter/SSTG2D_7.1.0/com.ibm.itsm.mail.exc.doc/c_exc_policy_overview.html

v7.1.1 http://www.ibm.com/support/knowledgecenter/SSTG2D_7.1.1/com.ibm.itsm.mail.exc.doc/c_exc_policy_overview.html

This information will be included in the next revision of the Tivoli Storage Manager for Mail: Data Protection for Microsoft Exchange Server, Installation and User's Guide.

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(v7.1.2) Update to the Upgrading Data Protection for Microsoft Exchange Server  topic (Installing, upgrading and migrating section)

Microsoft Management Console (MMC) does not automatically detect the path to the root installation media (setupfcm.exe) in the registry. Therefore, If you are upgrading Data Protection components to v7.1.2, the upgrade fails.

To resolve the issue, complete the following steps after you install Tivoli Storage FlashCopy Manager v4.1.2, and before you start MMC:

1. Run the following command to determine the path to the setupfcm.exe installation media.

  reg add hklm\software\ibm\flashcopymanager\currentversion\mmc /v
  media /d "E:\Users\Public\Downloads\4.1.2.0-141015A-TIV-FCM-Win"  

Tip! To identify the media version that is currently installed, run the following command:
  reg query hklm\software\ibm\flashcopymanager\currentversion\mmc /v media

2. Start MMC. Tivoli Storage Manager configuration wizard starts automatically and detects the updated path to the installation media.

3. To finish upgrading Data Protection components to v7.1.2, follow the instructions in the configuration wizard.

This information is reflected in the topic on Knowledge Center, at this location:https://www-01.ibm.com/support/knowledgecenter/SSTG2D_7.1.2/com.ibm.itsm.mail.exc.doc/t_dpexc_upgrade.html?lang=en

The next revision of the Tivoli Storage Manager for Mail: Data Protection for Microsoft Exchange Server, Installation and User's Guide will be updated with this information.

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(v7.1.2 only) Data Protection for Microsoft Exchange Server > Protection of Microsoft Exchange Server data hosted in VMware environments > Installing and configuring for Microsoft Exchange Server data protection in a VMware environment > Configuring Data Protection for Microsoft Exchange Server

Update starting with step 3 through the end of the topic. Correction to step 3 through the end of the topic is provided here:

3. Configure Data Protection for Microsoft Exchange Server using the Tivoli Storage Manager configuration wizard. When you navigate to the Tivoli Storage Manager Node Names page of the wizard, enter the datacenter node name, Exchange node name, and VSS requestor node name. If the datacenter node name field is disabled, the Data Protection for VMware recovery agent is not installed correctly.

4. After Data Protection for Microsoft Exchange Server is configured, verify that the Configuring Recovery Agent rule status indicates Passed. Configure Recovery agent CLI to work Recovery agent on your vm:

a. Open Recovery Agent CLI:Start->Tivoli Storage Manager->Tivoli Storage For Virtual Environments->Recovery Agent CLI b. Run the following command: RecoveryAgentShell.exe -c set_connection mount_computer vm_name

Sample: RecoveryAgent\shell>RecoveryAgentShell.exe -c set_connection mount_computer vm_exc10

5. Log on to one of the data mover instances and complete the following steps. Do not repeat these steps for all data mover instances.

a. For backup-archive client that has been configured as the VSS requestor node on TDP for Exchange, give access to the virtual machine backups using the backup-archive client command-line interface command 'set access'. This step is required because the VSS requestor node acts on behalf of Data Protection for Microsoft Exchange Server node, when it accesses vm backups.

This command is run directly from one of the data mover nodes (datamover10 and datamover20). Create a temporary options file dsm.setaccess.opt from dsm.opt and run 'set access' command using the following steps:

1) Copy the dsm.opt file to the dsm.setaccess.opt file.

2) Edit the dsm.setaccess.opt file. For any line that contains ASNODE, delete the line.

3) Edit the dsm.setaccess.opt file to set the NODENAME to your data center node name NODENAME datacenter_node

Sample: NODENAME datacenter10

b. Run 'set access' command:

dsmc set access backup -type=VM vm_name vss_requestor_node -optfile=dsm.setaccess.opt

Sample: dsmc set access backup –type=VM vm_exc10 EXC10_VSS –optfile=dsm.setaccess.opt

ANS1148I “Set Access” command successfully completed.

c. Run 'query access' command to verify that VSS requestor node obtained access to VM backups:

dsmc query access -optfile=dsm.setaccess.opt

Node name: datacenter10
Type Node User Path
-------------------------------------------------------

Backup EXC10_VSS * \VMFULL-vm_exc10\*\*

ANS1148I “Query Access” command completed successfully

If the datacenter node name password is unknown, the Tivoli Storage Manager server administrator has to reset the password to run the set access command.

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(v7.1.2 only) Data Protection for Microsoft Exchange Server > Protection of Microsoft Exchange Server data hosted in VMware environments > Backup management > Verifying backups topic

For individual mailbox restore and database restore, VMVSS restore is not supported if database path changed after the virtual machine backup was taken. Old virtual machine backups can not be used to restore the moved database.

This same limitation should be remembered when you read the Restoring and recovering data > Recovering data by using the command-line interface topic.


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(v7.1.2 only) Clarification to the Data Protection for Microsoft Exchange Server > Mailbox restore guidelines

The options TEMPLOGRestorepath and TEMPDBRestorepath are not supported with individual mailbox restore from a virtual machine backup.

Remove these options from the TDP configuration file to ensure successful individual mailbox restore from a virtual machine backup.

To override the default TSMRDB location for recovery from VMVSS backups, use Windows System environment variable TSMMOUNT instead of TEMPLOGRestorepath and TEMPDBRestorepath.

Recycle the virtual machine after setting the TSMMOUNT variable. Recycling the virtual machine gives the 'Remote Client Agent' service access to this environment variable.

Example:
TSMMOUNT=C:\MyCustomVMMountPoint

Note that there is no no trailing directory separator.

The virtual machine volume is mounted and the TSMRDB is created at the location specified by TSMMOUNT. The
TEMPLOGRestorepath and TEMPDBRestorepath options cannot coexist with TSMMOUNT.

This information is also applicable when you reference the following commands -> Reference information > Commands for Exchange Server >

• Restore
• Restoremailbox
• Set

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(All versions) Update to the Configuring > Configuring Data Protection for Microsoft Exchange Server by using the Tivoli Storage Manager Configuration Wizard topic with the following missing prerequisite information.

Before you begin:
When you are remotely configuring Data Protection for Microsoft Exchange Server, you must first install Tivoli Storage FlashCopy Manager for Windows on the Data Protection node server, as shown in the example used in the procedure. You must then run the Tivoli Storage Manager Configuration Wizard, on at least one occasion, on the Data Protection node server.

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(IT11504) Documentation references deprecated INCLUDE and EXCLUDE examples

The IBM Tivoli Storage Manager for Mail: Data Protection for Microsoft Exchange Server 7.1.3 documentation includes a topic entitled: Specifying configuration parameters for Tivoli Storage Manager, which contains INCLUDE and EXCLUDE examples.

However, some of these examples are invalid for use with the supported versions of Microsoft Exchange; namely Microsoft Exchange 2010 and Microsoft Exchange 2013.  The examples became invalid when Microsoft Exchange 2007 was no longer supported from 7.1.0. The invalid INCLUDE examples relate to CLASS1, CLASS2 and CLASS3. The invalid EXCLUDE example relates to Database 1.

In addition to the IBM Tivoli Storage Manager for Mail: Data Protection for Microsoft Exchange Server 7.1.3 documentation, the documentation for 7.1.0, 7.1.1, and 7.1.2 also contains these invalid examples.

The corrected information will be published with the Tivoli Storage Manager for Mail: Data Protection for Microsoft Exchange Server 7.1.4 documentation. The updates will be reflected in the INCLUDE and EXCLUDE examples of the topic entitled: Specifying configuration parameters for Tivoli Storage Manager.

http://www.ibm.com/support/knowledgecenter/SSTG2D_7.1.4/mail.exc/t_dp_cfg_dpoptions_exc.html

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(IT11348) Database and mailbox names with commas are not supported

The comma (,) character has special meaning to IBM Spectrum Protect™ Snapshot for Microsoft Exchange and causes the following naming limitations:

1. Mailbox Display Names that contain commas cannot be used as mailbox names in the 'restoremailbox' command.
2. Database names that contain commas are not supported.

The following statements have been updated in the documentation:

BEFORE:
If any < database, mailbox, ...> name contains commas or blanks, enclose the < database, mailbox, ...> name in double quotation marks.

AFTER:
If any < database, mailbox, ...> name contains blanks, enclose the < database, mailbox, ...> name in double quotation marks.

The amended information is published with the Tivoli Storage Manager for Mail: Data Protection for Microsoft Exchange Server 7.1.4 documentation.

https://www.ibm.com/support/knowledgecenter/en/SSTG2D_7.1.4/mail.exc/b_dp_mail_exc_guide_win.pdf
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(IT12760) The /INTO parameter in the Restorefiles command is limited to local disks

The IBM Tivoli Storage Manager for Mail: Data Protection for Microsoft Exchange Server 7.1.0 documentation includes topics entitled: Restorefiles command and Restorefiles optional parameters, which contain details on the /INTO parameter. However, the details do not highlight that the /INTO parameter is limited to local disks.

In addition to the IBM Tivoli Storage Manager for Mail: Data Protection for Microsoft Exchange Server 7.1.0 documentation, the documentation for 7.1.x also omit this parameter information.

The complete information will be published in the next release of the documentation in the topics entitled: Restorefiles command and Restorefiles optional parameters.

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(IT16600) Clarification when running parallel Flashcopy backups of the same data source - backups must be staggered

The IBM Tivoli Storage Manager for Mail: Data Protection for Microsoft Exchange Server 7.1.0 documentation includes the topic VSS Backup Requirements which lists requirements for planning your VSS backups and running parallel backups. However, the document does not highlight that if you run backups of the same data source while a previous backup is still running, a timeout error may occur and the second operation may fail.

The following statement has been updated in the document and will be published in release v8.1.0 of the documentation.

Before:
If you run parallel VSS backups, stagger the start time of the backups by at least 10 minutes. This interval ensures that the snapshot operations do not overlap.

After:

If you need to run parallel VSS backups, do the following:

• Stagger the start time of the backups by at least 10 minutes. This interval ensures that the snapshot operations do not overlap.

Attention:
If backup operations overlap, a VSS timeout error may occur and the second backup request may fail. Therefore, it is recommended to stagger the start time of the backups.