Announcing GA release of IBM Support Assistant 5.0 Team Server

Newsletter


Abstract

IBM® Support Assistant 5.0 Team Server general availability (GA) now available

Content

Introduction
Deployment Options
Features and Benefits
Problem Determination Tools
Getting Started
System Requirements

Introduction
The new IBM Support Assistant 5.0 Team Server brings you the next generation of IBM's popular problem determination and troubleshooting platform. This free offering provides a rich set of problem determination tools and functions to help you investigate the root cause of software problems and enhance your productivity. This new GA release of IBM Support Assistant Team Server includes several new features based on your feedback. Visit our video playlist on YouTube to learn more about IBM Support Assistant.



Deployment Options
  • Embedded server - Install and update IBM Support Assistant and problem determination tools using IBM Installation Manager.
  • EAR deployment - Deploy an EAR file into your existing WebSphere® Application Server.
  • Compressed file - Install IBM Support Assistant and problem determination tools using this all in one package. (Note that automatic updates to the application and tools are not available with this package).

Features and Benefits
  • Intuitive Web UI - Emphasizing simplicity, Team Server allows you to easily open a browser to access the application and problem determination tools.
  • Server based application - Install once and collaborate with multiple team members. Analysis processing can now be off-loaded from your desktop.
  • Single user desktop - Lets you run the IBM Support Assistant application on your desktop if you prefer a single-user mode.
  • Case management - Lets you organize diagnostic files by problem incident or other meaningful organization approaches.
  • File management - Helps you quickly navigate through files stored in cases.
  • Problem Determination tools - Troubleshoot problems with server based tools that generate analysis results reports or with web based and desktop interactive tools.
  • Reports tab - Provides a quick, concise view into all reports that have been generated from server based problem determination tools.
  • Automated data analysis - Automatically scans your case files to find common problem symptoms.
  • Overview tab - Shows a summary of key version and configuration information found in each file.
  • Symptoms tab - Shows a list of anomalies (i.e., symptoms) discovered during the scan as well as details for each symptom.
  • Knowledge tab - Shows known potential solutions for each symptom.
  • Global filter - Lets you filter what's shown in all tabs based on criteria you specify.
  • Administration console - Install, update, remove and discover tools within the new console interface.
  • Secure communication - All transfers are encrypted over https to protect your data
  • Authentication/Authorization - Administration functions can be restricted to a subset of users
  • Information Center - Expanded documentation for IBM Support Assistant and problem determination tools are built into the application.

Problem Determination Tools
  • Classloader Analyzer
  • FileNet Optical Storage and Retrieval (OSAR) Cable Tool
  • Garbage Collection and Memory Visualizer (GCMV)
  • Health Center
  • Heap Analyzer
  • Memory Analyzer
  • Pattern Modeling and Analysis Tool for Java Garbage Collector
  • Portal Log Analyzer
  • Profile Port Checker
  • Thread and Monitor Dump Analyzer for Java
  • Trace and Request Analyzer for WebSphere Application Server
  • Web Server Plug-in Analyzer for WebSphere Application Server
  • WebSphere Application Server Configuration Visualizer

Visit the link to access a complete list of Problem Determination tools available in IBM Support Assistant. This list will be updated as the number of problem determination tools continues to grow. To learn more about each tools, select the Help link in the IBM Support Assistant UI to access the tool documentation.



Getting Started
IBM Support Assistant 5.0 Team Server offers three deployment options to meet your needs.

1). Install IBM Support Assistant 5.0 Team Server with IBM Installation Manager 1.8.0 or above. This option lets you easily apply updates and add more problem determination tools.

Installing with IBM Installation Manager - Quick steps and system requirements for installing IBM Support Assistant using IBM Installation manager can be found here.

2). Install IBM Support Assistant Team 5.0 Server as an EAR file into an existing WebSphere Application Server. Optional steps include deploying problem determination tools as JEE web applications.

Installing as an EAR - Quick steps and system requirements for installing IBM Support Assistant as an enterprise application can be found here.

3). Install IBM Support Assistant Team Server 5.0 using the compressed file. This method is a single archive file typically used for a quick start or in cases where updates to tools and access to new tools will not be required.

Installing with the compressed file - Quick steps and system requirements for installing IBM Support Assistant as a stand-alone package with the embedded WAS Liberty Runtime Server can be found here.

To access these installation options click the "Download now" button.


There is a ReleaseNotes.txt file at the root directory of the install location. This file contains Quick Start information, known restrictions and system requirements. The release notes are also available here.



System Requirements
Operating System Software Hardware
AIX AIX Version 7.1 (ppc-64)

Package dependencies: X11 is required to generate images by some problem determination tools. *
Disk: Minimal 1.5 GB (additional space may be required for logs and case artifacts) **

Memory: Minimum 512MB physical memory (1GB or more recommended, depending on artifacts analyzed by diagnostic tools) ***
Linux Red Hat Enterprise Linux, Version 6 Server with Update 5 (x86-64)

Package dependencies: X11 is required to generate images by some problem determination tools. *
Disk: Minimal 1.5 GB (additional space may be required for logs and case artifacts) **

Memory: Minimum 512MB physical memory (1GB or more recommended, depending on artifacts analyzed by diagnostic tools) ***
Windows Windows 2008 Server R2 with SP1

Windows 2008 Server R2 x64 with SP1

Windows 7 with SP1 (x86-32 and x86-64)
Disk: Minimal 1,5GB (additional space may be required for logs and case artifacts) **

Memory: Minimum 512MB physical memory (1GB or more recommended, depending on artifacts analyzed by diagnostic tools) ***

* In a headless configuration, an X11 virtual frame buffer can be used. The relevant RedHat RPM is xorg-x11-server-Xvfb (see the ReleaseNotes.txt file in the IBM Support Assistant 5 install directory for more information)

** Diagnostic files added to IBM Support Assistant 5 will require additional disk space. This may be significant if large files (such as dump files) will be managed by IBM Support Assistant and should be considered during initial planning

*** Analysis of large files (such as dump files) can require a significant amount of memory depending on the size of the file




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Document information


More support for:

IBM Support Assistant
News & Information

Software version:

5.0

Operating system(s):

AIX, Linux, Windows

Software edition:

TeamServer

Reference #:

7039279

Modified date:

2014-10-23

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