IBM Rational Client Support team offers a Client Connect Program to assist clients who are not familiar with IBM Self Assist and electronic support web tools.
All customers with active Rational Support and Subscription entitlements can have a personalized one hour online training with demonstration on IBM Self Assist tools such as Rational License Key Centre, Passport Advantage Online, IBM Support Portal and IBM Service Request.
This multimedia presentation can show you what kind of topics the Client Connect session training covers and how it looks like. It helps you to make decision if you need enrolling the program and receive a live session training.
Note: Client Connect program is offered to all Rational Clients with an active support entitlement for free of charge.
You can request enrolment or download an Information Pack in technote 1592116: About the Client Connect Program.
- Right-click and select Save As to store the file on your local computer.
- Open the file locally to view an accompanying presentation and follow along with the audio (PDF format).
- Click above link to play the recording of this web session (MP4 format).
- Right-click and select Save As to store the file on your local computer for later playback.
This video is also available with closed captions HERE on the IBM Rational Support YouTube channel.
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