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IBM Customer Experience Suite Version 8.0.0.1 Rich Media Edition Quick Start Guide

Product documentation


Abstract

This guide gets you started with a typical installation of Customer Experience Suite Rich Media Edition.

Content

Product overview

Rich Media Edition combines a powerful web delivery environment with robust digital asset management (DAM) capabilities, enabling businesses to publish persuasive content for their customers. Rich Media Edition provides several benefits:

  • Differentiate and manage your digital brand consistently across channels.
  • Seamlessly incorporate rich media assets into web and mobile web experiences.
  • Maximize the impact of rich media with centralized management, search, and comprehensive editing support for images, video, and more.

Step 1: Access the software and documentation

Product software can be accessed from DVD, live repository, or e-image, both available from Passport Advantage®. If you download your product from Passport Advantage, follow the directions in the download document at http://www-10.lotus.com/ldd/portalwiki.nsf/dx/Getting_the_Rich_Media_Edition_software_wp8001. This product is available as a single product offering. Review the International Program License Agreement for a list of licensing options and their respective entitlements

Step 2: Evaluate the hardware and system configuration

See the detailed system requirements document for V8.0.0 Fix Pack 1: http://www-01.ibm.com/support/docview.wss?uid=swg27007791.

Step 3: Review the installation architecture

The following diagram illustrates a basic architecture of the product installation and provides a basis for planning your installation.
Diagram of Rich Media Edition environment: authoring and delivery servers, LDAP server, MediaBeacon server, and HTTP server.

Step 4: Install Customer Experience Suite Rich Media Edition


Follow these steps to install Rich Media Edition:
a. Review the information for V8.0.0 Fix Pack 1: http://www-01.ibm.com/support/docview.wss?uid=swg24034497.
b. Install V8.0.0 Fix Pack 1: http://www-10.lotus.com/ldd/portalwiki.nsf/dx/WebSphere_Portal_and_Web_Content_Manager_V8.0.0.1_Readme_8001
c. Install Combined Cumulative Fix 06: http://www.ibm.com/support/fixcentral/swg/selectFixes?parent=ibm/WebSphere&product=ibm/WebSphere/WebSphere+Portal&release=All&platform=All&function=aparId&apars=PM88093
d. Install and configure the MediaBeacon server: http://www-10.lotus.com/ldd/portalwiki.nsf/dx/Installing_Rich_Media_Edition_server_for_Rich_Media_Edition_wp8001

More information


For more information, see the following resources:


IBM® Customer Experience Suite V8.0.0, Fix Pack 1 Licensed Materials - Property of IBM. © Copyright IBM Corp. 2000, 2013. U.S. Government Users Restricted Rights - Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

IBM, the IBM logo, and ibm.com® are trademarks or registered trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the Web at "Copyright and trademark information" (www.ibm.com/legal/copytrade.shtml).

Part Number: CF3W1ML

The Quick Start Guide is available in these translated versions:


Document information

More support for: IBM Customer Experience Suite

Software version: 8.0, 8.0.0.1

Operating system(s): AIX, IBM i, Linux, Solaris, Windows, z/OS

Software edition: Enterprise

Reference #: 7038773

Modified date: 13 May 2014