IBM Support

IBM Customer Experience Suite Version Rich Media Edition Quick Start Guide

Product documentation


This guide gets you started with a typical installation of Customer Experience Suite Rich Media Edition.


Product overview

Rich Media Edition combines a powerful web delivery environment with robust digital asset management (DAM) capabilities, enabling businesses to publish persuasive content for their customers. Rich Media Edition provides several benefits:

  • Differentiate and manage your digital brand consistently across channels.
  • Seamlessly incorporate rich media assets into web and mobile web experiences.
  • Maximize the impact of rich media with centralized management, search, and comprehensive editing support for images, video, and more.

Step 1: Access the software and documentation

Product software can be accessed from DVD, live repository, or e-image, both available from Passport Advantage®. If you download your product from Passport Advantage, follow the directions in the download document at This product is available as a single product offering. Review the International Program License Agreement for a list of licensing options and their respective entitlements

Step 2: Evaluate the hardware and system configuration

See the detailed system requirements document for V8.0.0 Fix Pack 1:

Step 3: Review the installation architecture

The following diagram illustrates a basic architecture of the product installation and provides a basis for planning your installation.
Diagram of Rich Media Edition environment: authoring and delivery servers, LDAP server, MediaBeacon server, and HTTP server.

Step 4: Install Customer Experience Suite Rich Media Edition

Follow these steps to install Rich Media Edition:
a. Review the information for V8.0.0 Fix Pack 1:
b. Install V8.0.0 Fix Pack 1:
c. Install Combined Cumulative Fix 06:
d. Install and configure the MediaBeacon server:

More information

For more information, see the following resources:

IBM® Customer Experience Suite V8.0.0, Fix Pack 1 Licensed Materials - Property of IBM. © Copyright IBM Corp. 2000, 2013. U.S. Government Users Restricted Rights - Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

IBM, the IBM logo, and® are trademarks or registered trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the Web at "Copyright and trademark information" (

Part Number: CF3W1ML

The Quick Start Guide is available in these translated versions:

Language Quick Start Guide
English wp8001_quickstart_cesrme_en.pdfwp8001_quickstart_cesrme_en.pdf
Arabic wp8001_quickstart_cesrme_ar.pdfwp8001_quickstart_cesrme_ar.pdf
Catalan wp8001_quickstart_cesrme_ca.pdfwp8001_quickstart_cesrme_ca.pdf
Chinese - Simplified wp8001_quickstart_cesrme_zh_CN.pdfwp8001_quickstart_cesrme_zh_CN.pdf
Chinese - Traditional wp8001_quickstart_cesrme_zh_TW.pdfwp8001_quickstart_cesrme_zh_TW.pdf
Croatian wp8001_quickstart_cesrme_hr.pdfwp8001_quickstart_cesrme_hr.pdf
Czech wp8001_quickstart_cesrme_cs.pdfwp8001_quickstart_cesrme_cs.pdf
Dutch wp8001_quickstart_cesrme_nl.pdfwp8001_quickstart_cesrme_nl.pdf
French wp8001_quickstart_cesrme_fr.pdfwp8001_quickstart_cesrme_fr.pdf
German wp8001_quickstart_cesrme_de.pdfwp8001_quickstart_cesrme_de.pdf
Greek wp8001_quickstart_cesrme_el.pdfwp8001_quickstart_cesrme_el.pdf
Hungarian wp8001_quickstart_cesrme_hu.pdfwp8001_quickstart_cesrme_hu.pdf
Italian wp8001_quickstart_cesrme_it.pdfwp8001_quickstart_cesrme_it.pdf
Japanese wp8001_quickstart_cesrme_ja.pdfwp8001_quickstart_cesrme_ja.pdf
Kazakh wp8001_quickstart_cesrme_kk.pdfwp8001_quickstart_cesrme_kk.pdf
Korean wp8001_quickstart_cesrme_ko.pdfwp8001_quickstart_cesrme_ko.pdf
Polish wp8001_quickstart_cesrme_pl.pdfwp8001_quickstart_cesrme_pl.pdf
Portuguese wp8001_quickstart_cesrme_pt.pdfwp8001_quickstart_cesrme_pt.pdf
Portuguese - Brazil wp8001_quickstart_cesrme_pt_BR.pdfwp8001_quickstart_cesrme_pt_BR.pdf
Romanian wp8001_quickstart_cesrme_ro.pdfwp8001_quickstart_cesrme_ro.pdf
Russian wp8001_quickstart_cesrme_ru.pdfwp8001_quickstart_cesrme_ru.pdf
Slovakian wp8001_quickstart_cesrme_sk.pdfwp8001_quickstart_cesrme_sk.pdf
Slovenian wp8001_quickstart_cesrme_sl.pdfwp8001_quickstart_cesrme_sl.pdf
Spanish wp8001_quickstart_cesrme_es.pdfwp8001_quickstart_cesrme_es.pdf
Thai wp8001_quickstart_cesrme_th.pdfwp8001_quickstart_cesrme_th.pdf
Turkish wp8001_quickstart_cesrme_tr.pdfwp8001_quickstart_cesrme_tr.pdf
Ukrainian wp8001_quickstart_cesrme_uk.pdfwp8001_quickstart_cesrme_uk.pdf

Document information

More support for: IBM Customer Experience Suite

Software version: 8.0,

Operating system(s): AIX, IBM i, Linux, Solaris, Windows, z/OS

Software edition: Enterprise

Reference #: 7038773

Modified date: 13 May 2014