This document features the most requested documents as well as those identified as valuable in helping answer your questions related to IBM Cúram products. The list will be updated periodically to reflect new trends and issues.
The content below was sent in the Support Newsletter for IBM Cúram / Smarter Care and Social Programs on 10 Jun, 2015. If you would like to subscribe, see the instructions in the IBM Support Newsletter Knowledge Collection.
This document contains links (URLs) to IBM Cúram / Smarter Care and Social Programs technical support documents and information that can help you get more value from your software. It is intended to help you to be proactive in your support and administration of IBM Cúram / Smarter Care and Social Programs. This document includes:
In the Spotlight
IBM Watson Health
Information on the new IBM Watson Healthcare Division
Security Bulletins from the last three months.
Cúram Social Program Management News
IBM Care Management News
IBM Client Success Essentials Community
This community brings together users of Smarter Cities, Smarter Commerce, Smarter Content and Smarter Workforce software to share, collaborate and connect with each other virtually. In this community, you'll find training videos, upcoming events, blogs, important web links, and more. Sign in with your IBM ID and register for the site.
IBM Client Success Essentials Community Demonstration
Watch a video demonstration of the Client Success Essentials community.
Stay informed of critical IBM software support updates with My Notifications
One of the best ways to prevent problems and to stay informed of critical support updates for your IBM software products is to take advantage of My Notifications.
A short video introducing Watson Health
YouTube video looking at where Health is headed.
A new Independent Living accelerator for IBM Cúram Outcome Management
The Adult Social Care accelerator for IBM Cúram Social Program Management Platform to include Cúram Workflow functionality for version 188.8.131.52.
New and Updated Knowledge
A selection of the newly published or updated material from the last three months.
IBM Cúram Social Program Management release notes
IBM Cúram Social Program Management release home page.
IBM Care Management Release Notes
IBM Care Management releases home page
There have been a number of new and updated Must Gather guides. The landing page contains information required for all PMRS and links to other problem specific must gather guides.
What is the policy for backporting fixes in IBM Cúram Social Program Management and IBM Smarter Care?
What information should be provided when requesting an iFix to address a critical defect in IBM Cúram Social Program Management and IBM Smarter Care?
Google Chrome browser removing NPAPI support which will prevent interactive Microsoft Word document editing in IBM Cúram Social Program Management
184.108.40.206 FixPack was released late in the first quarter
220.127.116.11 was released in April.
Released late in the first quarter of 2015.
Webcast - Maximizing your IBM Cúram L2 Support Experience
IBM Cúram L2 Support hosted a webcast for customers on the topic - "Maximizing your IBM Cúram L2 Support Experience" on Tuesday, June 9, 2015. A recording of the webcast will be made available.
Software Support Quick Start Guide
This PDF provides a large number of useful links and resources related to IBM Support in a short two page document
IBM Cúram Product Enablement on YouTube
A number of new Outcome Management Enablement videos have been added this quarter.
Cúram Build Targets
A document on build targets up on developerWorks
IBM Cúram Social Program Management Version 6.0.5 Product Documentation
Use this page to find the documentation for IBM Cúram Social Program Management Version 6.0.5 in English and translated versions.
IBM Smarter Cities Certifications
The IBM Certification Program will assist in laying the groundwork for your personal journey.
An IBM resource for developers and IT professionals.
IBM Client Self-Assist Support (CSA) Help & Resources
Look here and find a number of short-duration videos in regard to IBM’s CSA support processes or send an email requesting a personalized overview of IBM's support tools.
Wondering how to get started with IBM Support?
Find basic support information on the main tab of the updated Electronic Support page. It provides the information you need to successfully use IBM support.
IBM Software Support Lifecycle
Find detailed information about the available IBM Software Support Lifecycle Policies to help you realize the full value of your IBM software products.