Knowledge Collection: Troubleshooting documents for IBM Business Monitor

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Troubleshooting documents for IBM Business Monitor
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Troubleshooting documents for IBM Business Monitor

Default welcome space for Business Space in IBM Business Monitor is not translated (1429708)
Versions: 7.5, 7.5.0.1, 7.5.1 and 8.0
When you first set up Business Space in IBM Business Monitor and then log into it, the default welcome space is not translated.

Collect troubleshooting data for IBM Business Monitor V7.5 (1498803)
Version: 7.5
You are having a problem with IBM Business Monitor V7.5. You would like to know what documentation you must collect (MustGather) so that the IBM Business Monitor Support team can diagnose your problem. If you gather this documentation before contacting support it will expedite the troubleshooting process, and save you time.

IBM Business Monitor profile creation fails in Red Hat Enterprise Linux 5 64-bit kernel on PowerPC environments (1499939)
Version: 7.5
IBM Business Monitor stand-alone profile creation might fail in Red Hat Enterprise Linux 5 (RHEL5) 64-bit kernel on PowerPC (PPC) environments when the -samplesPassword parameter is passed as one of the parameters for the profile creation.

Generated models have errors when model generation occurs before the associated modules are built (1502057)
Version: 7.5
When an IBM Business Monitor model gets generated immediately after a Project Interchange file is imported into IBM Integration Designer, errors will occur with the generated Busines Monitor model if model generation occurs before Integration Designer has completed building the module.

IBM Business Monitor Data Movement Service (DMS) fails on z/OS server (1502726)
Version: 7.5
After IBM Business Monitor attempts to run DMS on DB2 for z/OS, the SystemOut.log reports errors.

Problems connecting IBM Cognos BI to the IBM Business Monitor reporting database (1506481)
Version: 7.5
If you cannot publish a cube package to the IBM Cognos BI server during monitor model deployment., or you cannot view a report in the Report Viewer widget, you might need to update your WBMONITOR_DB data source within the Cognos BI server.

Running a Jython script to purge a monitor model version (1566533)
Versions: 7.5, 7.5.0.1 and 7.5.1
If any errors occur while a monitor model version is being uninstalled, you can use wsadmin to purge the model version by running the Jython script that is described in this document. If you would like to purge ALL versions, see "Uninstallation of a monitor model fails" in the related information link.

Validation error in Profile Management Tool (PMT) when started from the IBM Installation Manager on a Turkish locale (1567051)
Versions: 7.5, 7.5.1 and 8.0
IBM Business Monitor profile creation cannot be compeleted for the Turkish locale when the Profile Management Tool is started from the IBM Installation Manager where DB2 Express was also installed. The validation error message "The database facet already exists. Could not create a new one." is displayed.

The service integration bus link fails in the remote messaging engine in IBM Business Monitor (1568037)
Versions: 7.5, 7.5.0.1 and 7.5.1
You followed the instructions documented in the IBM Business Monitor information center to configure queue-based event management in a multiple-cell environment. Everything seems to be configured correctly but the service integration bus link cannot be started.

On a Sun Solaris Sparc system, when IBM Business Monitor is installed with IBM Cognos Business Intelligence (BI) 64-bit, the server JVM hangs (1572035)
Versions: 7.5.1 and 8.0
When you are creating a profile, starting the administrative console, or starting an application after creating an IBM Business Monitor profile with IBM Cognos BI 64-bit, the JVM runs out of memory on a Sun Solaris Sparc system (10).

IBM Business Monitor profile creation fails when the database is Oracle-based (1573816)
Version: 7.5.1
In IBM Business Monitor that uses an Oracle database, when you use the database design properties file to create the tables for Business Monitor and for the Business Space component, the profile creation process fails because the sysUser and sysPassword are not set for the Business Space component.

Cannot connect to Business Space WebDAV (1590077)
Versions: 7.5 and 7.5.1
Attempts to connect to the WebDAV using Microsoft Windows 7 or Windows 2008 result in an error message.

Dashboards containing KPIs with case-sensitive filters on Oracle load slowly for IBM Business Monitor (1594871)
Version: 8.0
If IBM Business Monitor uses Oracle as the database and you specify that a KPI definition is case sensitive, the performance of dashboards that use the KPI is poorer than it should be.

Augmenting profiles with IBM Business Monitor using the Profile Management Tool fails when using a non-default server name (1600360)
Version: 8.0
Augmenting profiles with IBM Business Monitor using the Profile Management Tool fails when a non-default server name similar to "wpsServer" is used. On the other hand, augmenting profiles with IBM Business Monitor using the Profile Management Tool succeeds when a default name similar to "server1" is used.

REST services do not work after upgrading IBM Business Monitor to V7.5.1.1 (1611808)
Version: 7.5.1.1
After installing IBM Business Monitor V7.5.1 Fix Pack 1 (7.5.1.1), the REST Services Gateway application does not work.

Problems publishing a cube package from IBM Business Monitor to IBM Cognos Business Intelligence when using a SQL Server database (1612754)
Version: 7.5.1.1
You cannot publish a cube package to the IBM Cognos Business Intelligence server either during monitor model deployment or manually using the WebSphere administrative console Manage Cognos cubes page.

Unable to connect to IBM Business Monitor V8.0 on Red Hat Enterprise Linux 6.x (1612810)
Version: 8.0
The IBM Business Monitor V8.0 server is running but users are unable to connect to it via a web browser.

IBM Business Monitor Showcase model fails to install using First Steps (1612924)
Version: 8.0
IBM Business Monitor Showcase model with custom database tables fails to install using First Steps.

"No package or folder found" error in Report Designer widget on 64-bit Windows server with DB2 database (1614161)
Versions: 7.5, 7.5.0.1, 7.5.1, 7.5.1.1 and 8.0
On 64-bit Windows, with DB2 as the database, the Report Designer shows the error "No package or folder found".

Business Space admin user should be a part of the federated LDAP (1614574)
Versions: 7.5, 7.5.0.1, 7.5.1, 7.5.1.1, 8.0 and 8.0.1
Security issues for existing spaces occur after switching to a federated repository from a basic security, or standalone LDAP.

IBM Business Monitor server running the IBM Cognos BI service hangs on startup (1616069)
Versions: 7.5, 7.5.0.1, 7.5.1, 7.5.1.1, 8.0 and 8.0.1
If your IBM Business Monitor server running the IBM Cognos BI service hangs during startup. this may be caused by a mismatch in the IBM Cognos binaries and the WebSphere JVM bit modes.

IBM Business Monitor is unable to publish cubes to IBM Cognos BI service (1616070)
Versions: 7.5, 7.5.0.1, 7.5.1, 7.5.1.1, 8.0 and 8.0.1
If your IBM Business Monitor server is unable to publish cubes to the IBM Cognos BI service it may be caused by a configuration issue with the database client installed on the IBM Cognos BI server system.

Business Space welcome content and help content is missing after an IBM Business Monitor profile upgrade from 8.0. to 8.0.1 (1617233)
Version: 8.0.1
When you upgrade the IBM Business Monitor profile from 8.0 to 8.0.1, you might encounter the following problems in the Business Monitor test environment: the Welcome space displays a "Topic Not Found" message and the help displays the same message. The help navigation also contains a single book and no Business Monitor content.

Cannot publish Cognos Cubes from IBM Business Monitor (1624797)
Versions: 8.0 and 8.0.1
In an IBM Business Monitor V8 environment with a remote DB2 server configuration, an error might be thrown in DMGR when a Cognos cube is published from a Monitor model, even if the DB2 client is cataloged with the Monitor and Cognos databases.

Cannot create deployment manager profile where IBM Cognos is also installed (1633420)
Versions: 7.5, 7.5.0.1, 7.5.1, 7.5.1.1, 8.0, 8.0.1 and 8.0.1.1
You may experience issues when trying to create a deployment manager profile in an environment where IBM Cognos is also installed.

Frequently asked questions (FAQ) about IBM Business Monitor (formerly IBM WebSphere Business Monitor) (updated April 2013) (7017940)
Versions: 7.5, 7.5.0.1, 7.5.1, 7.5.1.1, 8.0, 8.0.1 and 8.0.1.1
The following list includes frequently asked questions (FAQ) about Business Monitor to help you troubleshoot potential problems and enhance how you use the product.

Release Notes for IBM Business Monitor Version 7.5 (7021574)
Version: 7.5
This Release Notes document for IBM Business Monitor Version 7.5 is a dynamic list of known issues and their resolutions for the intial release of this product. Click the link in this document to find a list of these issues.

Release Notes for IBM Business Monitor Version 7.5.1 (7023286)
Version: 7.5.1
This Release Notes document for IBM Business Monitor Version 7.5.1 is a dynamic list of known issues and their resolutions for this product release. Click the Release Notes link below to find a list of these issues. In addition, refer to the Recommended Fixes link below to ensure that you have the latest available fix for this release.

Webcast replay: Troubleshooting IBM Business Monitor (7023772)
Version: 7.5
This WebSphere Support Technical Exchange is designed to cover the most common issues encountered with IBM Business Monitor. It provides information on how to avoid common pitfalls and how to troubleshoot event processing related errors by understanding how the different parts play together. Level of Difficulty: Intermediate Presenter(s): Benjamin Bertow Date: 20 December 2011

Release Notes for IBM Business Monitor Version 8.0 (7024915)
Version: 8.0
This Release Notes document for IBM Business Monitor Version 8.0 is a dynamic list of known issues and their resolutions for this product release. Click the Release Notes link below to find a list of these issues.

Release Notes for IBM Business Monitor Version 8.0.1 (7035979)
Version: 8.0.1
This Release Notes document for IBM Business Monitor Version 8.0.1 is a dynamic list of known issues and their resolutions for this product release.

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Other Knowledge Collections for IBM Business Monitor

• Knowledge Collection: Usage documents for IBM Business Monitor (7038375)

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