IBM SmartCloud Control Desk 7.5.1 New Features Overview



Audience: All Level Support, Services, GTS, Business Partners, Customers

This STE will cover:
- Solution Overview
- Upgrade
- End User Experience
- UI and Navigation changes
- Approval and Progress Map enhancements
- Live Chat
- Ticket Resolution
- Automatic ticket assignment
- Service Bulletins
- Solution search and other enhancements
- CI impact and analysis
- Map features
- Integration & Data Reconciliation
- TEM integration
- License Management and Software Catalog enhancements
- Q&A

Date: March 15, 2013
09:00AM Eastern US

Presented by:
Daniel Wiegand, Edward Whitehead, and Govindaraj Sampathkumar.



Approximately 1-2 hours after the live session concludes, you can replay the presentation at this link:

If you are unable to access the recording, please contact the ISST Technical Enablement Delivery team for assistance:

Document information

More support for:

Control Desk

Software version:


Operating system(s):

AIX, HP-UX, Linux, Solaris, Windows

Reference #:


Modified date:


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