IBM SmartCloud Control Desk 7.5.1 New Features Overview

Webcast


Abstract

Audience: All Level Support, Services, GTS, Business Partners, Customers

This STE will cover:
- Solution Overview
- Upgrade
- End User Experience
- UI and Navigation changes
- Approval and Progress Map enhancements
- Live Chat
- Ticket Resolution
- Automatic ticket assignment
- Service Bulletins
- Solution search and other enhancements
- CI impact and analysis
- Map features
- Integration & Data Reconciliation
- TEM integration
- License Management and Software Catalog enhancements
- Q&A

Date: March 15, 2013
09:00AM Eastern US

Presented by:
Daniel Wiegand, Edward Whitehead, and Govindaraj Sampathkumar.

Content

2013_03_15_STE_SCCD_751.pdf2013_03_15_STE_SCCD_751.pdf

Approximately 1-2 hours after the live session concludes, you can replay the presentation at this link:
https://sas.elluminate.com/dr.jnlp?suid=D.AFC4D6126B83D4CBDCDDF0D318EC61&sid=2012136

If you are unable to access the recording, please contact the ISST Technical Enablement Delivery team for assistance:
isstte@us.ibm.com

Visit the Tivoli Webcast site for the upcoming schedule for all Tivoli products : www.ibm.com/software/tivoli/webcast


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Document information


More support for:

IBM SmartCloud Control Desk

Software version:

7.5

Operating system(s):

AIX, HP-UX, Linux, Solaris, Windows

Reference #:

7038071

Modified date:

2013-03-19

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