IBM Support

IBM SmartCloud Control Desk Process Content Pack Training - Hardware Asset Management



Audience: All Level Support, Services, GTS, Business Partners, Customers

This STE will cover:

Hardware Asset Management:
The Hardware Asset Management Pack enables a process to fulfill asset management requests and manage available inventory in a consistent manner. It includes processes for asset request, replacement, refresh, and disposal. This pack includes security groups, start centers, classifications, and the structures to store client records for work and inventory management related to hardware asset management.

Date: March 14, 2012
10:00 AM Eastern US

Presented by: Jeremy Gibson



Visit the Tivoli Webcast site for the upcoming schedule for all Tivoli products : (

Original publication date


Document information

More support for: Control Desk

Software version: 7.5

Operating system(s): Windows

Reference #: 7037938

Modified date: 2013-04-18