IBM Support

Open Mic Webcast: Good practices for managing Quickr for Domino servers - 27 March 2013 [slides, audio, Q&A attached]



IBM Collaboration Solutions (Lotus) support wants to help you take full advantage of your products. IBM hosted an Open Mic webcast with Development and Support Engineers on March 27, 2013. The topic was "Good practices for managing Quickr for Domino servers."


For more information about our Open Mic webcasts, visit the IBM Collaboration Solutions Support Open Mics page.

Topic: Good practices for managing Quickr for Domino servers

Some decisions that you make for Quickr Domino can have a lasting effect on your environment and affect how well the server(s) perform. During this Open Mic Webcast you will learn how to work more efficiently, upgrade more easily, and effectively manage the scaling of your servers.

Other topics that will be covered include health checks, configuration management, maintenance agents, performance and tips & tricks. Follow these operational practices to help provide a better experience for users and keep your environment available and performing as good as it can.

Questions submitted in advance of the call and any responses can be found in the an entry in the Lotus Quickr forum.



Audio replay (MP3 file)


48:43 minutes long; 8.36 MB (8,770,913 bytes)

Audio approximate time index:

Time Question & answer summary
00:00 Introduction and presentation
42:30 Can you share good practices for archiving or taking places offline?

Use qptool archive to do that. Lock the place so no users can access it, run qptool archive to create a copy of the place in a directory you specify, then you can remove the place from production.
43:20 Using a group to give permission to a particularly large place is not working as expected. Not every user in the group gets access. How can I troubleshoot?

Test by creating a new place and adding the same group to it. That way can determine if the problem is specific to that large place. Otherwise, collect diagnostic data and open a service request with IBM Support.
45:05 Do you have a recommendation as to method to restrict what users can and can't see in a place, for example, use rooms?

Folders are something to look at for permissions, more so than rooms. Refer to "In Quickr, when should you use a Room and when should you use a Folder" for more information. You might also want to review Enabling Folder ACLs (Access Control Lists) in Quickr 8.5.1 or Folder access privileges.
46:50 A slide in the presentation listed optimal number of folders and rooms. Do you have an optimal number if using sub-rooms and nested folders?

The point of that slide is to balance out those items - balance folders and rooms. That is an architecture decision, not a number limit.

Web conference chat consolidation
1 Is there a Quickr version supported on Domino 9?

No, Quickr 8.5.1 is not supported on Domino 9. See "Quickr for Domino and Quickr Connectors not supported with Notes/Domino 9.0" (1627829).
2 Is Quickr compatible with Microsoft Internet Explorer 9?

Internet Explorer 9 is supported with the latest fix pack on Domino 8.5.3. Quickr 8.5.1 added Internet Explorer 9 support as of Fix Pack 34 (current FP is #37).
3 Have you tested Internet Explorer 10 with Quickr? We have customers who will automatically update to the latest IE release.

Internet Explorer 10 is not supported at this time.
4 Will there be a new release of Quickr?

The next major release where we want our customers to move to is IBM Connections Content Manager 4.5. More info: IBM Social Content Management Evolution.

Is Quickr end of life (EOL) with the introduction of Connections Content Manager 4.5?
No. There are no plans to EOL Quickr.
5 How easy is it to move from Quickr to IBM Connections Content Manager? Does this require a new license or financial investment to move over/up?

IBM is providing a migration tool to move your document libraries from Quickr to Connections. No new license will be required for the migration tool, but you will need licenses for the Connections products. For more information on migration path and procedure, please review the materials on
6 When is the announcement and migration tool information expected to be published?

The announcement was made March 12th and communicated by the product manager on and at IBM Connect. The migration tool will be available in Q2.
7 When using the qptool refresh -r command, how can we stop the refresh process from overwriting the Home folder and docs contained within it?

There is no way to do that. However, qptool refresh comes with a -theme option. That will only update the child place with the theme from the PlaceType. That might mean you don't need to use qptool refresh -a.
8 Fix Pack 38 is available through a PMR but is not yet available online. When will it be published?

There is no specific date for Fix Pack 38 to be released, but it should be within the next 2 weeks to 30 days.
9 Is there a process to move from Quickr running on Domino 8.5.1 to Domino 8.5.3?

Assuming Quickr for Domino 8.5.1: Update Domino from 8.5.1 to 8.5.3 + Domino Fix Pack. Then install the latest Quickr Fix Pack to Quickr 8.5.1. Read the document that comes with the Fix Pack for details, or see Quickr Fix Pack Install Guide.
10 Isn't Quickr only supported on certain fix packs of Domino 8.5.3? For example 8.5.3 FP1 but not 8.5.3 FP3?

That is correct. Support is for Domino 8.5.3 FP1 plus an interim fix (Interim fix for Domino 8.5.3 Fix Pack 1 ( for use with Lotus Quickr for Domino 8.5.1).
11 Anyone seen/have a cure for the "Places" list being slow to open the first time on a browser session plus a chosen Place being slow to open the first time (if you close browser and open again it is much faster)?

Support has seen that problem when the user is a member of several nested groups. You can control how deep Quickr goes to expand nested groups with the NOTES.INI setting, "QuickPlaceNestedGroupLimit=x" where x is the number of nested group lookups. The higher the number, the slower the authentication. If that step does not help, open a service request with IBM Support.
12 Does anyone experience slowness when open a places the first time through the Quickr connector? We use the web address to point it to our server but it is an internal server. It's slowest 10+ seconds the first launch of the day. Still a 5+ second delay when you exit the place and come back in. It's consistent for all users.

Support has seen cases like this when accessing places with larger numbers of documents in places with rooms->subrooms->folders, etc. Test for that behavior against a test place with no content. If the same issue occurs there, collect data and open a service request with IBM Support for further investigation.
13 How can you see the Quickr version ? The command "show version" or "show server" on the console gives the Domino server version.

How to determine the version of Lotus Quickr being used (1267401)
14 Can we have a programmatic way to determine the Quickr version using qptool or QPAPI?

The Support team will submit an enhancement request for that ability on your behalf.
15 Have other customers reported check in / check out issues with the connector client? We seem to have repeated issues with this functionality which are hard to reproduce. We have opened a PMR with Support in the past; just curious if any other customers out there are having similar issues.

To post questions and read responses from other Quickr customers, review the Lotus Quickr Forum:
16 Typically after a Fix Pack install you have to do "load qptool unlock -a", then "load qptool upgrade -f -server", then "load qptool upgrade -f -a -saveformprefs". Having been through beta tests I have gotten into the habit of following these with "load qptool unregister -a", then "load qptool register -a". Is this still okay, or any reasons why a bad idea now?

The only issue with performing the unregister/register would be that you would lose your statistics data. Other than that, there is no problem with taking those steps.

Document information

More support for: Lotus End of Support Products
Lotus Quickr for Domino

Software version: 8.5, 8.5.1

Operating system(s): AIX, IBM i, Linux, Solaris, Windows

Reference #: 7037035

Modified date: 04 April 2013

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