This document contains links to Notes Traveler technical support documents and information that can help you get more value from your software. It is intended to help you to be proactive in your support and administration of Notes Traveler.
The content below was sent in the Support Newsletter for Notes Traveler on 10 December 2014. If you would like to subscribe, see the instructions in the IBM Support Newsletter Knowledge Collection @ https://www.ibm.com/support/docview.wss?uid=swg27039010&acss=danl_948_web
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Google Nexus 9 update to Android 5.0 can cause IBM Notes Traveler to stop working
If a user has installed Notes Traveler on a Google Nexus 9 device, and has also chosen the external storage option, then upgrading the device to Android 5.0 (Lollipop) can cause Notes Traveler to crash and become non-functional. Recommendation to avoid issue and workaround provided in technote.
Security Bulletin: IBM Notes Traveler for Android client explicit warning against use of HTTP (CVE-2014-6130)
The IBM Notes Traveler client for Android devices allows the end user to connect to their Traveler server over HTTPS (using SSL) or the open HTTP standard. At present, the client application does not explicitly warn the end user if the Traveler administrator has chosen the insecure HTTP variant as the transport medium.
How is IBM Notes Traveler impacted by the POODLE attack?
SSLv3 contains a vulnerability that has been referred to as the Padding Oracle On Downgraded Legacy Encryption (POODLE) attack, which is a man-in-the-middle attack affecting Web browsers and potentially other applications that connect to a server via SSLv3. The IBM Notes Traveler product is dependent upon the communication transport services of the platform upon which it is running.
Some Notes Traveler Calendar entries missing from some Apple devices upgraded to iOS 8
In some cases, after an Apple device is upgraded to iOS 8, some or all of the Calendar entries in the Notes Traveler account no longer appear on the device. It is important to note that although the Calendar entries do not appear on the device, the entries are NOT permanently lost. The missing entries, in fact, still exist in the user's Domino mail file, and they can be resynced to the device via the workarounds described in this technote.
Troubleshooting & How To
Where is the user mail server replica information stored in IBM Notes Traveler if the Cluster Cache database (Ntsclcache.nsf) is no longer available in 8.5.3 UP1 and later?
The IBM Notes Traveler Cluster Cache (Ntsclcache.nsf) used to hold the users' clustered mail server information. After upgrading to Notes Traveler 8.5.3 Upgrade Pack 1 and later versions, where is the mail cluster data stored since Traveler's Cluster Cache (Ntsclcache.nsf) no longer exists?
Error: "...Device...is locked out for security reasons" when trying to synchronize with Notes Traveler
You try to connect to your server so you can synchronize your data with Notes Traveler and you receive the following error: "ERROR Device XXXXXXXX for User ID CN=FirstName LastName/O=ORG is locked out for security reasons".
Unread marks do not sync when mail is viewed in Airplane mode on iPhone with Notes Traveler
This is a known limitation of the Apple device. If the read/unread marks cannot be synched immediately, the device "forgets" the change and it is not synched at all.
Why does the Notes Traveler servlet overwrite the default website?
During the install of Traveler, the question is asked: "Do you want to set the user home page as default website for this server?" If this has been selected by mistake, the default website can easily be changed within your Domino server settings.
Q&A about IBM Notes Traveler support for Apple iOS 8.x
This technote contains important IBM Notes Traveler support information for Apple iOS 8.x device users.
Using an Android device FAQ
Refer to this landing page for a list of FAQ topics about using Notes Traveler on Android devices
FAQ: Lotus Notes Traveler Frequently Asked Questions
This technote contains a list of the top reported problems and questions related to the Lotus Traveler product.
Open Mic Webcast: "What's New with IBM Notes Traveler Clients" - 16 July 2014 (Q&A, Audio Replay, and Presentation)
You can find this session's presentation, audio replay, and Q&A transcript in this technote. The Q&A transcript consists of 50+ questions on the following topics: iOS; BlackBerry; Policies; Troubleshooting: How To/General Q&A; Enhancement Requests & Roadmaps.
IBM Notes Traveler support for the latest device updates
How to obtain IBM Notes Traveler support for some of the latest mobile devices.
Index of recommended maintenance for IBM Notes Traveler
IBM's recommendations for maintenance to be installed for IBM Notes Traveler.
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