Featured documents for IBM Notes Traveler



This list features frequently requested documents as well as those identified as valuable in helping answer questions related to IBM Notes Traveler. The list will be updated periodically to reflect new trends and issues.


The content below was sent in the Support Newsletter for Notes Traveler on 11 Jun 2014. If you would like to subscribe, see the instructions in the IBM Support Newsletter Knowledge Collection.

This document contains links (URLs) to Notes Traveler technical support documents and information that can help you get more value from your software. It is intended to help you to be proactive in your support and administration of Notes Traveler. This document includes:

In the Spotlight

  1. IBM Client Success Essentials Community
    This community brings together users of IBM Industry Solutions software to share, collaborate and connect with each other virtually. In this community, you'll find training videos, upcoming events, blogs, important web links, and more. Sign in with your IBM ID and register for the site.
  2. Open Mic Webcast: What's New in IBM Notes Traveler - 16 July 2014
    Join Robert Sielken and members of the Traveler team as they discuss what's new in IBM Notes Traveler.
  3. Open Mic Webcast: Supporting IBM Notes Traveler - Common issues, Interim Fix deliveries, Q&A (30 April 2014)
    IBM hosted an Open Mic webcast on April 30, 2014 on the topic "Supporting IBM Notes Traveler - Common issues, Interim Fix deliveries, Q&A." Corey Quinn was the presenter and he was joined by several other members of the IBM Notes Traveler team for Q&A. Refer to this technote for the Audio Recording, Presentation, and transcript of more than 50 Q&A from this session.
  4. Blog Posts & Podcasts
  5. Attachment download issues with iOS 7.1 & Notes Traveler 8.5.3x
    Downloaded attachments do not display expected content. Follow this link to read about details and a workaround for this issue (labeled as bug #16431803).
  6. Attachment size limitation for Notes Traveler
    When attempting to send an email with a large attachment from an iOS device, the email does not get sent and seems to get stuck in the outbox of the device.
  7. Attempts to start Notes Traveler server on Windows fail with NTSInitException error
    If hard disk space is low or full on the machine running the Notes Traveler server, the following error may occur at server startup: "Lotus Traveler SEVERE * system Lotus Traveler server could not be started. The exception was com.lotus.sync.admin.NTSInitException. The Lotus Traveler server had an error opening the message queue TRAVELER. The error was 0x466."
  8. Menu to compose mail and other options missing on some Android Devices
    Users are unable to compose new mail and edit settings on the application due to the menu not being available on certain devices.
  9. Messaging inbox on Android 4.4 KitKat devices is showing x-ibm-push messages when using the IBM Notes Traveler client for Android
    Notes Traveler for Android has an option to allow the server to notify the device that new data is available using an SMS text message. Notes Traveler attempts to filter any SMS text messages sent by the Notes Traveler server so that they do not show up in the messaging inbox on the device. However, starting with Android 4.4 KitKat, the Android operating system will no longer allow applications to filter or silently remove SMS text messages from the messaging inbox.
  10. Pushing Notifications are not properly being sent through the Apple Push Notification Service (APNS)
    The Notes Traveler server sends push notifications to the clients to notify the clients that they need to sync. For the IBM Traveler To Do's application on an Apple iOS device to receive push notifications, the notifications must come through APNS. Currently, the push notifications are not properly being sent through the APNS, so the application does not receive any push notifications and only syncs manually.
  11. Troubleshooting checklist for "The Lotus Notes Traveler server cannot connect to your mail database..." error
    Users cannot configure Notes Traveler on a device. When users attempt to access the Notes Traveler homepage, using a Web browser, the following error is returned: "The Lotus Notes Traveler server cannot connect to your mail database <user db name> on server <mail server name>. Verify that your mail server mail database grants access to server <traveler server name> and is operational."
  12. Upgrade of Notes Traveler servers recommended to address issues with BlackBerry 10.2.1 devices
    Several issues have been discovered with using IBM Notes Traveler with BlackBerry devices running the new 10.2.1 OS (released 28 January 2014). The IBM Notes Traveler team evaluated and tested this new OS level and has issued new Interim Fixes for Notes Traveler that include fixes for BlackBerry 10.2.1-specific issues (and more). It is strongly recommended that Notes Traveler customers with BlackBerry device users upgrade their Notes Traveler servers to the latest release.
  13. Crashes & Performance


  1. How to subscribe to Notes Traveler product notifications
    Follow the step-by-step instructions (screenshots included) in this article to register for notifications of all types of information for Notes Traveler. This includes Support Flashes, Webcasts, News, Product documentation, Technote updates, and more. In particular, this is useful if you wish to be notified when a new major or maintenance release is made publicly available.


  1. Q&A about IBM Notes Traveler support for Apple iOS 7.x
    This technote contains important IBM Notes Traveler support information for Apple iOS 7.x device users.
  2. How to check Notes Traveler performance when hosted on a virtual machine
    In the case of a Notes Traveler server being hosted on a virtual machine (VM), there are instances where performance problems or symptoms may arise, but the cause may be due to the VM environment/configuration. How can the VM environment be checked to confirm this?
  3. How do read and unread marks work in Notes Traveler?
    Notes Domino keeps an unread table that is "lazily" updated. Until Notes Traveler updates the unread table on the mail server, unread marks are not seen by Notes Traveler. By default, Notes Traveler does not push unread changes to the device if there are only unread changes.
  4. Notes Traveler Server Console Commands
    This technote provides a listing of the basic Tell Traveler commands and the expected results.
  5. PMR Command details
    Use the Notes Traveler PMR command when collecting and uploading information from a IBM Notes Traveler server. It will collect everything needed to troubleshoot the majority of issues
  6. Previous NTSConfig.xml parameter's moved to notes.ini
    As the NTSConfig.xml file is no longer used starting with 8.5.3 Upgrade Pack 1, how do I set the same values that I had in the previous version? Are there new, and equivalent parameters to set? If there are, what are they and where are they set?
  7. Which TCPIP ports does Lotus Notes Traveler use?
    This technote provides information on the two ports used by Notes Traveler to communicate between server and device.

Related information

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Document information

More support for:

IBM Notes Traveler

Software version:

8.5.2, 8.5.3, 9.0

Operating system(s):

Apple iOS, Google Android, Linux, Windows

Reference #:


Modified date:


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