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Information Platforms and Solutions Quarterly Newsletter (Q2 2013)


Newsletter


Abstract

The Information Platforms and Solutions Quarterly Newsletter is your trusted source of Information Management Support news, including useful tools, important product updates and fixes, upcoming key support dates, top technotes, and more.

Content

Q2 2013
Hello everyone and thank you for reading our Q2 2013 IP&S Support newsletter!

Our support experts chose to focus this edition on our Information Centers. If you haven't used them before, Information Centers provide a simple way to find technical information to help you plan, install, configure, use, tune, monitor, troubleshoot, and maintain your IP&S products. You can find more information in our feature article on this topic as well as in each product section of the newsletter.

In our feature articles, you will find information about our remote support tools as well as updates on an important patch for Information Server.

Please provide us feedback about the value of this newsletter through the five-star rating and comments field at the top-right corner of this page. You can also leave a comment to let us know about topics you would like to see covered in future editions.

Thank you,

Gene Faessler
Director, Worldwide Information Platforms & Solutions Support


Quick Links
Features Products Archive
Grow your skills and knowledge through Information Centers
If you are looking for information about our products, make sure to search the product Information Centers for plenty of useful support-related knowledge.

Throughout this edition of the newsletter, you will find specific links to valuable Information Center content selected for you by our support experts. We encourage you to view this information as well as the general product Information Center links below:
Remote Assistance and Chat: Working together with IBM Support
When you and your IBM Support Analyst are working together to resolve your Service Request, your analyst may need to view or take control of your screen to effectively diagnose and resolve your problem.

IBM has two options for remote connectivity:
  • IBM Assist On Site: With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution. The tool can speed up problem determination, collection of data, and ultimately, your problem solution. Learn more about Assist On Site.
  • IBM SmartCloud: If the analyst simply needs to view your screen without taking control, you may be invited to join an IBM SmartCloud session.

In our previous newsletter, we discussed a related topic -- IBM Technical Support Chat. Click here to view the article (from Q1 2013) and click here to watch a YouTube video about chat.
Important patches now available for Information Server
Patches are now available for the security vulnerabilities that are detailed in this Security Bulletin. We recommend that you take the actions outlined in the bulletin to download applicable patches for your release of Information Server.
InfoSphere Information Server
Information Center Links
News and Education:
Top Technotes:
InfoSphere Data Replication (IIDR)
  • IBM consolidated it's replication technologies into a single product called IBM InfoSphere Data Replication (IIDR) -- learn more!
Previously InfoSphere Replication Server
Information Center Tutorials:
News and Education:
Top Technotes:
Previously Change Data Capture or CDC
Information Center Links:
News and Education:
Top Technotes:
InfoSphere Master Data Management Server (MDMS)
Information Center Links:
News and Education:
Top Technotes:
InfoSphere Master Data Management Collaboration Server (MDMCS)
Information Center Links:
News and Education:
Top Technotes:
InfoSphere Master Data Service (MDS)
Information Center Links:
Upcoming End of Support (EOS) Dates:
  • September 2013: IBM Initiate Master Data Service v8.x and IBM Initiate Address Verification Interface v8.x. Learn more.
Top Technotes:

IP&S Newsletter Archive
Click the link below to access our previous editions:


Cross reference information
Segment Product Component Platform Version Edition
Information Management InfoSphere DataStage
Information Management InfoSphere Information Server
Information Management InfoSphere QualityStage
Information Management InfoSphere Information Analyzer
Information Management InfoSphere Metadata Workbench
Information Management InfoSphere Business Glossary
Information Management InfoSphere FastTrack
Information Management InfoSphere Information Services Director
Information Management InfoSphere Global Name Recognition
Information Management InfoSphere Blueprint Director
Information Management InfoSphere Master Data Management Server
Information Management WebSphere Product Center
Information Management InfoSphere Master Data Management Server for Product Information Management
Information Management WebSphere Customer Center
Information Management IBM Initiate Master Data Service
Information Management InfoSphere Master Data Management Custom Domain Hub Stand Alone
Information Management InfoSphere Traceability Server
Information Management InfoSphere Master Data Management Collaboration Server
Information Management IBM Industry Models
Information Management InfoSphere Change Data Capture
Information Management InfoSphere Replication Server
Information Management InfoSphere Federation Server
Information Management InfoSphere Classic Federation Server for z/OS
Information Management InfoSphere Classic Replication Server for z/OS
Information Management InfoSphere Change Data Capture for Oracle Replication
Information Management InfoSphere Classic Data Event Publisher for z/OS
Information Management InfoSphere Identity Insight

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Copyright and trademark information

IBM, the IBM logo and ibm.com are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the Web at "Copyright and trademark information" at www.ibm.com/legal/copytrade.shtml.

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Document information

InfoSphere Information Server


Software version:
8.0.1, 8.1, 8.5, 8.7, 9.1


Operating system(s):
AIX, HP-UX, Linux, Solaris, Windows


Reference #:
7036152


Modified date:
2013-01-30

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