This document contains links (URLs) to IBM PureApplication System technical support documents and information that can help you get more value from your software. It is intended to help you to be proactive in your support and administration of PureApplication System.
The content below was sent in the Support Newsletter for IBM PureApplication System on 10 Jun, 2014. If you would like to subscribe, see the instructions in the IBM Support Newsletter Knowledge Collection.
This document contains links to IBM PureApplication System technical support documents and information. It is intended to help you to be proactive in the support and administration of your software. This document includes:
In the Spotlight
PureApplication Service on SoftLayer announcement
Learn more about how to run IBM and business partner software patterns while taking advantage of cloud rental economics in the SoftLayer cloud.
PureApplication System W2500 and W2700 next-generation hardware announcement
More information here about the next-generation hardware that includes performance improvements and drives greater flexibility.
Details about IBM PureApplication System and the OpenSSL heartbleed vulnerability (CVE-2014-0160)
IBM PureApplication System platform integrated operational environment is not affected by the OpenSSL Heartbleed vulnerability (CVE-2014-0160). This includes all patterns that are included with the system by default.
Top 3 Tweets for PureApplication System
Follow us on Twitter to receive timely updates
MustGather: Read first for PureApplication System
MustGather documents aid in problem determination and save time resolving service requests. These documents contain a list of the documentation you should gather so IBM PureApplication System Support can diagnose your specific problem. These documents might also include diagnostic tips that will aid in diagnosing and solving problems.
message: (System Event) system hardware failure, CMM Event: 77777703, Node Event: B200A101, Check log (Informational LED) is lit on compute node of PureApplication System
A critical event generated in the PureApplication System event log appears to be a hardware failure when there is no actual failure. This event is generated when an AIX virtual machine crashes and then restarts due to insufficient storage keys and will cause an informational LED light to stay on from the power compute node.
IBM Knowledge Center is now Generally Available!
IBM Knowledge Centerbrings together over 800 individual Information Centers into a single application. Through July 2014, IBM will be redirecting Information Center pages that you might have bookmarked directly to the corresponding pages in Knowledge Center.
How to download the IBM OS images for IBM PureApplication System V1.1 and V188.8.131.52 from IBM PureSystems Centre
This document describes how to download the IBM OS installation images for IBM PureApplication System V1.1 and V184.108.40.206 from PureSystems Centre.
V7000 storage node showing 100% utilization on PureApplication System
The storage node in unit 37 of PureApplication System shows 100% capacity
PureApplication System and IBM Workload Deployer Backup Best Practices
This technote provides information on how to reduce the space used PureApplication System backups.
See these YouTube videos highlighting features and functions of PureApplication System.
Use these free training modules to improve your knowledge of the PureApplication System.
Related information for IBM PureApplication System recommended fixes
This document provides links to supplemental information for each IBM PureApplication System W1500 and W1700 fix pack.
Stay up to date with the My Notifications subscription service
Subscribe to My Notifications and stay informed about the latest news related to PureApplication System.
Welcome to PureApplication System Support
This technote describes information helpful to a new IBM PureApplication System client.
Organizing your problem information when reporting PureApplication System problems
To save time when reporting problems to IBM, this technote provides a method you can use to organize the information you have concerning the problem.
Contacting IBM PureApplication System Support
Use this information to contact IBM PureApplication System Support.
IBM PureApplication System Firmware Support Practice
This document provides information on the IBM PureApplication System Firmware Levels of Support
Wondering how to get started with IBM Support?
Find basic support information on the main tab of the updated Electronic Support page. It provides the information you need to successfully use IBM support.
PureApplication System Implementer and System Administrator training
Use the training path on this site and see the courses you need to take to achieve these skills or certification.
Join the PureApplication System User Community
Follow these easy steps and join the IBM PureApplication System User Community. This community brings together users of the IBM PureApplication System to share, collaborate and connect with each other virtually. In this community, you'll find upcoming events, important web links, FAQs and more.
Technical Exchange webcasts
Join us as technical experts share their knowledge and then answer your questions. Visit this site often to see upcoming topics.
IBM Software Redbooks
Hundreds of IBM Redbooks publications are available for downloading.