Client self assist - Technical Support Information for Service Automation Manager Administrators
January 06, 2015 | Issue #01
Welcome to the IBM Cloud and Smarter Infrastructure (C&SI) - Tivoli Service Automation Manager technical support information newsletter. This communication is designed to help you derive maximum value from your software by providing the most up-to-date technical information, answers to frequently asked questions, and links to other key information.
The Support Portal for Service Automation Manager
Find technical content, answers, solutions and much more.
IBM Assist On Site or AOS
Live remote assistance tool to securely view and share control of your desktop to help speed up the problem determination, collection of data, and ultimately help resolve complex issues.
Latest Technotes and FAQs
- Unable to login to TSAM SimpleSRM UI
- TSAM Extension for Network Attached Storage failure
- Problem running discovery with TSAM Extension for Network Attached Storage
- WebSphere CloudBurst Appliance discovery fails for IBM Workload Deployer patterns with very long description
- Provisioned Windows server registered to Cloud/IBM
- Provisioning on a private network
- CTJZH2335E or CTJZH2338E submitting SRs via TSAM Self Service UI
- Save / Restore support in Tivoli Service Automation Manager 22.214.171.124
- Upgrade Tivoli Service Automation Manager 126.96.36.199 to 188.8.131.52 with Firewall extension
- TSAM 7.2.2 database cleanup or restore
Most recent APARs
- IV64312: Need a workflow or script to identify and subsequently fix/remove orphan vms or projects in TSAM
- IV67648: Restore server from image fails with ctjzh2379e error
- IV65427: Compare vms rest cmd not working (error 400)
- IV68149: AIX modification requests fail with Bluecloud error
- IV67074: AIX server shutdown during password
Latest Downloads and Fixes
Fix Central for Service Automation Manager
This document points to the fixes for the Service Automation Manager product.
Education and training
Support Technical Exchange training events for Service Automation Manager
This is where you can find new or previous technical training events that are available.
IBM Education Assistant complimentary flash training modules for Service Automation Manager
Short technical training modules to help with the administration of your Service Automation Manager software.
Problem Solving Resources
Collect data for Service Automation Manager (TSAM) 7.2.3
Gathering this data before calling IBM Support will help you understand the problem and save time analyzing the data.
Service Automation Manager Documentation Central
This page includes documentation links for Service Automation Manager.
Forums and Wikis
Cloud/Virtualization Management Community
Connect, learn, and share with the Cloud/Virtualization Management experts.
Service Automation Manager Forum
Forum for technical discussions about your TSAM software.
Service Automation Manager Wiki
This Wiki provides you with best practices and scenarios for using the product.
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The C&SI Tivoli Service Automation Manager Support Team!
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