October, 2014 - Service Automation Manager Customer Support Technical Information Newsletter

Newsletter


Abstract

Client self assist - Technical Support Information for Service Automation Manager Administrators

Content

Welcome Banner
C&SI Support Newsletter

October 05, 2014 | Issue #04

Welcome to the IBM Cloud and Smarter Infrastructure (C&SI) - Tivoli Service Automation Manager technical support information newsletter. This communication is designed to help you derive maximum value from your software by providing the most up-to-date technical information, answers to frequently asked questions, and links to other key information.

Support Resources


  1. The Support Portal for Service Automation Manager
    Find technical content, answers, solutions and much more.
  2. IBM Assist On Site or AOS
    Live remote assistance tool to securely view and share control of your desktop to help speed up the problem determination, collection of data, and ultimately help resolve complex issues.

Most recent News and Flashes


C&SI Support is excited to announce our very own You Tube channel for training videos.  Many are created by our very own support personnel. You can find here:  It also has links back to our other popular training outlet, IBM Education Assistant, which has over 750 pieces of content across 55 products.

Latest Technotes and FAQs


Most recent APARs


Latest Downloads and Fixes

  1. Fix Central for Service Automation Manager
    This document points to the fixes for the Service Automation Manager product.

Education and training

  1. Support Technical Exchange training events for Service Automation Manager
    This is where you can find new or previous technical training events that are available.
  2. IBM Education Assistant complimentary flash training modules for Service Automation Manager
    Short technical training modules to help with the administration of your Service Automation Manager software.

Problem Solving Resources

  1. Collect data for Service Automation Manager (TSAM) 7.2.3
    Gathering this data before calling IBM Support will help you understand the problem and save time analyzing the data.
  2. Service Automation Manager Documentation Central
    This page includes documentation links for Service Automation Manager.

Forums and Wikis

  1. Cloud/Virtualization Management Community
    Connect, learn, and share with the Cloud/Virtualization Management experts.
  2. Service Automation Manager Forum
    Forum for technical discussions about your TSAM software.
  3. Service Automation Manager Wiki
    This Wiki provides you with best practices and scenarios for using the product.

If you have peers or co-workers that may benefit from these newsletters, please have them bookmark this link

Warmest regards,
The C&SI Tivoli Service Automation Manager Support Team!

Keep up-to-date with IBM Electronic Support through these social media channels:
Twitter | Facebook | IBM Electronic Support Community Blog | YouTube | LinkedIn

Related information

Tivoli Participating Product Newsletters

Product Alias/Synonym

Tivoli Service Automation Manager
Service Automation Manager
TSAM

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Document information


More support for:

Tivoli Service Automation Manager

Software version:

7.1, 7.2, 7.2.0.1, 7.2.1, 7.2.2, 7.2.2.1, 7.2.2.2, 7.5

Operating system(s):

AIX, Linux, Windows

Software edition:

All Editions

Reference #:

7035822

Modified date:

2014-10-12

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