July, 2015 - Service Automation Manager Customer Support Technical Information Newsletter



Client self assist - Technical Support Information for Service Automation Manager Administrators


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TSAM Support Newsletter

July 07, 2015 | Issue #7

Important Announcement: This is the final edition of the Tivoli Service Automation Manager newsletter. We invite you to visit  IBM's dWAnswersforum to find answers to many of your questions and to collaborate with your peers.  The IT Service Management (Tivoli) Support and Development staff's are daily contributing Q&A to this live forum.
Simply type in a "tag" - which is usually your product's acronym to see what topics exist.  For example:
Tivoli Service Automation Manager is simply TSAM.

Support Resources

  1. The Support Portal for Service Automation Manager
    Find technical content, answers, solutions and much more.
  2. IBM Assist On Site or AOS
    Live remote assistance tool to securely view and share control of your desktop to help speed up the problem determination, collection of data, and ultimately help resolve complex issues.

Latest Technotes and FAQs

Latest Downloads and Fixes

  1. Fix Central for Service Automation Manager
    This document points to the fixes for the Service Automation Manager product.

Education and training

  1. IBM Education Assistant complimentary flash training modules for Service Automation Manager
    Short technical training modules to help with the administration of your Service Automation Manager software.

Problem Solving Resources

  1. Collect data for Service Automation Manager (TSAM) 7.2.3
    Gathering this data before calling IBM Support will help you understand the problem and save time analyzing the data.
  2. Service Automation Manager Documentation Central
    This page includes documentation links for Service Automation Manager.

Forums and Wikis

  1. Cloud/Virtualization Management Community
    Connect, learn, and share with the Cloud/Virtualization Management experts.
  2. Service Automation Manager Forum
    Forum for technical discussions about your TSAM software.
  3. Service Automation Manager Wiki
    This Wiki provides you with best practices and scenarios for using the product.

If you have peers or co-workers that may benefit from these newsletters, please have them bookmark this link

Warmest regards,
The Tivoli Service Automation Manager Support Team!

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Related information

Tivoli Participating Product Newsletters

Product Alias/Synonym

Tivoli Service Automation Manager
Service Automation Manager

Document information

More support for:

Tivoli Service Automation Manager

Software version:

7.1, 7.2,, 7.2.1, 7.2.2,,, 7.5

Operating system(s):

AIX, Linux, Windows

Software edition:

All Editions

Reference #:


Modified date:


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