Client self assist - Technical Support Information for Service Automation Manager Administrators
Welcome to the IBM Cloud and Smarter Infrastructure (C&SI) - Tivoli Service Automation Manager technical support information newsletter. This communication is designed to help you derive maximum value from your software by providing the most up-to-date technical information, answers to frequently asked questions, and links to other key information.
The Support Portal for Service Automation Manager
Find technical content, answers, solutions and much more.
IBM Assist On Site or AOS
Live remote assistance tool to securely view and share control of your desktop to help speed up the problem determination, collection of data, and ultimately help resolve complex issues.
Latest Technotes and FAQs
- Service Request hangs in status Queued
- TSAM 126.96.36.199 upgrade fails due to RBA component
- DB2 reorganization: it's benefits and drawbacks
- Registration of image not possible
- Error BMXAA6714E in SystemOut.log
- It's not possible to change the processor or memory on AIX server
- Moving and/or changing backup datastore
- Getting error CTJZH8314E during "Create Project"
- Request to have TSAM connect to VMs using Hostnames
- Unable to register KVM images.
- "Generate Request Page" for multiple reports
- TDS embedded in TSAM 7.2.4 security vulnerability
Most recent APARs
- IV63765: Discovery issue
- IV62861: TSAM 7244 - Correctly defined software disappears from install soft panel in ssui when there's an empty requirement definition
- IV62586: TSAM 7245 - If a string with a dot (.) is used for description in a project in ssui, the request cannot be submitted
Latest Downloads and Fixes
Fix Central for Service Automation Manager
This document points to the fixes for the Service Automation Manager product.
Education and training
Support Technical Exchange training events for Service Automation Manager
This is where you can find new or previous technical training events that are available.
IBM Education Assistant complimentary flash training modules for Service Automation Manager
Short technical training modules to help with the administration of your Service Automation Manager software.
Problem Solving Resources
Collect data for Service Automation Manager (TSAM) 7.2.3
Gathering this data before calling IBM Support will help you understand the problem and save time analyzing the data.
Service Automation Manager Documentation Central
This page includes documentation links for Service Automation Manager.
Forums and Wikis
Cloud/Virtualization Management Community
Connect, learn, and share with the Cloud/Virtualization Management experts.
Service Automation Manager Forum
Forum for technical discussions about your TSAM software.
Service Automation Manager Wiki
This Wiki provides you with best practices and scenarios for using the product.
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The C&SI Application Dependency Discovery Manager Support Team!
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