July, 2014 - Service Automation Manager Customer Support Technical Information Newsletter



Client self assist - Technical Support Information for Service Automation Manager Administrators


Welcome to the IBM Cloud and Smarter Infrastructure (C&SI) - Service Automation Manager (TSAM) technical support information update. This communication is designed to help you derive maximum value from your software by providing the most up-to-date technical information, answers to frequently asked questions, and links to other key information.

Support Resources

  1. The Support Portal for Service Automation Manager
    Find technical content, answers, solutions and much more.
  2. Electronic Entry of Software Service Requests (SR)
    Streamlined problem submission process to open a problem on-line with IBM Support.
  3. Enhanced Customer Data Repository (ECuRep)
    A secure data repository with problem determination tools and functions for the problem management records (PMR) life cycle management.
  4. My Notifications
    Subscribe and receive daily or weekly announcements through e-mail, custom Web pages and RSS feeds.
  5. IBM Assist On Site or AOS
    Live remote assistance tool to securely view and share control of your desktop to help speed up the problem determination, collection of data, and ultimately help resolve complex issues.

Latest Technotes and FAQs

Latest Downloads and Fixes

  1. Workload Migration Tool for Service Automation Manager
    Enables the replication of Project and Virtual Server management information from one TSAM server instance to another TSAM server instance. This provides a number of operational enhancements to TSAM cloud environment management.
  2. Fix Central for Service Automation Manager
    This document points to the fixes for the Service Automation Manager product.
  3. APAR notification page
    This page contains a list of some open or recently closed APARs that may impact you.

Education and training

  1. Support Technical Exchange training events for Service Automation Manager
    This is where you can find new or previous technical training events that are available.
  2. IBM Education Assistant complimentary flash training modules for Service Automation Manager
    Short technical training modules to help with the administration of your Service Automation Manager software.
  3. IBM authorized training - Worldwide
    Live and self paced courses on this product.

Problem Solving Resources

  1. Collect data for Service Automation Manager (TSAM) 7.2.3
    Gathering this data before calling IBM Support will help you understand the problem and save time analyzing the data.
  2. Service Automation Manager Documentation Central
    This page includes documentation links for Service Automation Manager.
  3. IBM Electronic Support
    Has a portfolio of on-line tools and resources to guide you through the process and to provide important diagnostic data so IBM can help to keep your systems, software, and applications running smoothly.
  4. Software product compatibility reports
    Reports about compatible software combinations.
  5. C&SI Support - Pro-active and Security Vulnerability Notification
    IBM remains committed to ensuring our customers are successful with the IBM software portfolio. With the increased concern regarding software vulnerability and other significant issues.
  6. IBM Software Accelerated Value Program
    Delivers a pro-active, cost-reducing, and productivity enhancing advisory service.

Forums and Wikis

  1. Service Management Connect
    Connect, learn, and share with Integrated Service Management (ISM) professionals and get access to developers and technical experts who provide their perspectives and expertise to help you implement ISM solutions.
  2. Cloud/Virtualization Management Community
    Connect, learn, and share with the Cloud/Virtualization Management experts.
    Service Automation Manager Forum
    Forum for technical discussions about your TSAM software.
  3. Service Automation Manager Wiki
    This Wiki provides you with best practices and scenarios for using the product.
  4. Welcome to the Global C&SI User Community
    The Global C&SI User Community is the largest on-line and off-line organization of professionals in the world.
  5. C&SI RFE Community
    You can collaborate with development teams and other product users regarding product requests for enhancements topics.
  6. RFE Frequently Asked Questions
    Provides answers to some of the most frequently asked questions regarding the RFE process and the RFE community.

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The C&SI Service Automation Manager Support Team!

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Related information

Tivoli Participating Product Newsletters

Product Alias/Synonym

Tivoli Service Automation Manager
Service Automation Manager

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Document information

More support for:

Tivoli Service Automation Manager

Software version:

7.1, 7.2,, 7.2.1, 7.2.2,,, 7.5

Operating system(s):

AIX, Linux, Windows

Software edition:

All Editions

Reference #:


Modified date:


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