Client self assist - Technical Support Information for Service Automation Manager Administrators
Welcome to the IBM Cloud and Smarter Infrastructure (C&SI) - Tivoli Service Automation Manager technical support information newsletter. This communication is designed to help you derive maximum value from your software by providing the most up-to-date technical information, answers to frequently asked questions, and links to other key information.
The Support Portal for Service Automation Manager
Find technical content, answers, solutions and much more.
IBM Assist On Site or AOS
Live remote assistance tool to securely view and share control of your desktop to help speed up the problem determination, collection of data, and ultimately help resolve complex issues.
Most recent News and Flashes
Latest Technotes and FAQs
- Understanding the Maximo Implementation of Java Remote Method Invocation
- Is ONTAP version 8.x supported with Net App Storage Extension for TSAM?
- Free space check on TSAM
- Installation of TSAM FixPack and TPM IF already installed
- Unregister image request fails with ERROR_SOFTWARE_IN_MULTIPLE_STACKS error
- Cloud.overcommitfactor.cpu is being ignored in TSAM
- Maximo application crashes with Out Of Memory error
- TSAM Disk Extension and Storage Pool configuration
- How to use SUDO with Power deployments ?
- TPAE REST logger creation or modification
Most recent APARs
- IV62275: LPAR provision fails in TSAM 7244 due to insuffcient resources (error ctjzh2347e)
- IV62168: pmzhbmetexadddsk escalation is not showed in TSAM
- IV61545: missing disk.unit and disk.diskname parameters cause modify additional disk failure
- IV62586: TSAM 7245 - if a string with a dot (.) is used for description in a project in ssui, the request cannot be submitted
- IV62574: Rest call listbackendresources and forcecleanup fail with err 500 and null pointer exception in TSAM 7245
- IV62173: Manage server not being listed
- IV60702: Project being set to failed when rejecting approval.
- IV60968: TSAM 7244 simplesrm manage server resources as n/a
- IV60909: N/A is displayed for both ipv4 and ipv6 addresses in simplesrm
- IV61583: Moved a vm to a new ESX server and ran a discovery, but the hostplatformid did not get updated in the DCM
Latest Downloads and Fixes
Fix Central for Service Automation Manager
This document points to the fixes for the Service Automation Manager product.
Education and training
Support Technical Exchange training events for Service Automation Manager
This is where you can find new or previous technical training events that are available.
IBM Education Assistant complimentary flash training modules for Service Automation Manager
Short technical training modules to help with the administration of your Service Automation Manager software.
Problem Solving Resources
Collect data for Service Automation Manager (TSAM) 7.2.3
Gathering this data before calling IBM Support will help you understand the problem and save time analyzing the data.
Service Automation Manager Documentation Central
This page includes documentation links for Service Automation Manager.
Forums and Wikis
Cloud/Virtualization Management Community
Connect, learn, and share with the Cloud/Virtualization Management experts.
Service Automation Manager Forum
Forum for technical discussions about your TSAM software.
Service Automation Manager Wiki
This Wiki provides you with best practices and scenarios for using the product.
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The C&SI Tivoli Service Automation Manager Support Team!
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