May, 2015 - Service Automation Manager Customer Support Technical Information Newsletter



Client self assist - Technical Support Information for Service Automation Manager Administrators


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C&SI Support Newsletter

May 04, 2015 | Issue #5

Welcome to the IBM Cloud and Smarter Infrastructure (C&SI) - Tivoli Service Automation Manager technical support information newsletter. This communication is designed to help you derive maximum value from your software by providing the most up-to-date technical information, answers to frequently asked questions, and links to other key information.

Support Resources

  1. The Support Portal for Service Automation Manager
    Find technical content, answers, solutions and much more.
  2. IBM Assist On Site or AOS
    Live remote assistance tool to securely view and share control of your desktop to help speed up the problem determination, collection of data, and ultimately help resolve complex issues.

Most recent News and Flashes

Latest Technotes and FAQs

Most recent APARs

Latest Downloads and Fixes

  1. Fix Central for Service Automation Manager
    This document points to the fixes for the Service Automation Manager product.

Education and training

  1. IBM Education Assistant complimentary flash training modules for Service Automation Manager
    Short technical training modules to help with the administration of your Service Automation Manager software.

Problem Solving Resources

  1. Collect data for Service Automation Manager (TSAM) 7.2.3
    Gathering this data before calling IBM Support will help you understand the problem and save time analyzing the data.
  2. Service Automation Manager Documentation Central
    This page includes documentation links for Service Automation Manager.

Forums and Wikis

  1. Cloud/Virtualization Management Community
    Connect, learn, and share with the Cloud/Virtualization Management experts.
  2. Service Automation Manager Forum
    Forum for technical discussions about your TSAM software.
  3. Service Automation Manager Wiki
    This Wiki provides you with best practices and scenarios for using the product.

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Warmest regards,
The C&SI Tivoli Service Automation Manager Support Team!

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Related information

Tivoli Participating Product Newsletters

Product Alias/Synonym

Tivoli Service Automation Manager
Service Automation Manager

Document information

More support for:

Tivoli Service Automation Manager

Software version:

7.1, 7.2,, 7.2.1, 7.2.2,,, 7.5

Operating system(s):

AIX, Linux, Windows

Software edition:

All Editions

Reference #:


Modified date:


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