Client self assist - Technical Support Information for Service Automation Manager Administrators
November 05, 2014 | Issue #05
Welcome to the IBM Cloud and Smarter Infrastructure (C&SI) - Tivoli Service Automation Manager technical support information newsletter. This communication is designed to help you derive maximum value from your software by providing the most up-to-date technical information, answers to frequently asked questions, and links to other key information.
The Support Portal for Service Automation Manager
Find technical content, answers, solutions and much more.
IBM Assist On Site or AOS
Live remote assistance tool to securely view and share control of your desktop to help speed up the problem determination, collection of data, and ultimately help resolve complex issues.
Most recent News and Flashes
- DB2 9.7 Fp9 upgrade is certified for Tivoli Service Automation Manager version 18.104.22.168
- Did you know C&SI has a new support oriented YouTube Channel?
- Support for Red Hat Enterprise Linux 6.4 Virtual Center 5.5 in Tivoli Service Automation Manager
Latest Technotes and FAQs
- Unable to type text in the long description fields
- Getting error CTJZH5221E after validating and enabling Cloud Server Pool
- TivSAM and ISDM support policy for patches applied to OS.
- Support of Active Memory Expansion
- APDE session configuration
- VCenter version 5.5 support on TSAM
- Software list empty in SimpleSRM UI
- Running cloud pool (VMWare) discovery with cloud pool enabled
- Customization of TSAM Offerings
- Registering a Microsoft Windows image not requiring a product key
Most recent APARs
- IV65614: Need a solution to be able to update pre-existing projects with the latest version of a network template in one step
- IV66286: VMWare backups fails due to incorrect space info
- IV65335: After upgraded to FP5 new error is showed trying to start a request : ctjzh8005e
- IV65403: Stop server shows wrong server un selfservice UI
- IV65441: TSAM 724x - comparevms rest call returns an empty list
- IV65044: Need tool support for TSAM 22.214.171.124 upgrade
- IV66157: TSAM workload migration tool - uuid
- IV63765: Discovery issue
- IV64786: Ok button becomes inactive
- IV65617: CTJZI506E failed to fix floating reservations to physical hostplatforms: nullpointerexception
Latest Downloads and Fixes
Fix Central for Service Automation Manager
This document points to the fixes for the Service Automation Manager product.
Education and training
Support Technical Exchange training events for Service Automation Manager
This is where you can find new or previous technical training events that are available.
IBM Education Assistant complimentary flash training modules for Service Automation Manager
Short technical training modules to help with the administration of your Service Automation Manager software.
Problem Solving Resources
Collect data for Service Automation Manager (TSAM) 7.2.3
Gathering this data before calling IBM Support will help you understand the problem and save time analyzing the data.
Service Automation Manager Documentation Central
This page includes documentation links for Service Automation Manager.
Forums and Wikis
Cloud/Virtualization Management Community
Connect, learn, and share with the Cloud/Virtualization Management experts.
Service Automation Manager Forum
Forum for technical discussions about your TSAM software.
Service Automation Manager Wiki
This Wiki provides you with best practices and scenarios for using the product.
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The C&SI Tivoli Service Automation Manager Support Team!
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