Client self assist - Technical Support Information for ILMT, TAD4D and TAD4zOS Administrators
Welcome to the Customer and Smarter Infrastructure's (C&SI) IBM License Metric Tool (ILMT) & Asset Discovery (TAD) technical support information update. This communication is designed to help you derive maximum value from your software by providing the most up-to-date technical information, answers to frequently asked questions, and links to other key information. Please take a moment to read through the materials provided below. We are sure that you will find answers to many of your questions.
License Metric Tool & Asset Discovery On-line Self-Help Resources:
- The Support Portal for IBM License Metric Tool allows you to find technical content, answers, solutions and much more.
- The Support Portals for Asset Discovery for Distributed and Asset Discovery for zOS allow you to find technical content, answers, solutions and much more.
- Subscribe to My Notifications for IBM License Metric Tool and receive daily or weekly announcements through e-mail, custom Web pages and RSS feeds.
- Subscribe to My Notifications for Asset Discovery for Distributed and receive daily or weekly announcements through e-mail, custom Web pages and RSS feeds.
- Subscribe to My Notifications for Asset Discovery for zOS and receive daily or weekly announcements through e-mail, custom Web pages and RSS feeds.
- Electronic Entry of Software Service Requests (SR) - Click here to see more details about streamlined problem submission process to open a problem on-line with IBM Support.
- Enhanced Customer Data Repository (ECuRep) - is a secure and fully supported data repository with problem determination tools and functions. It updates problem management records (PMR) and maintains full data life cycle management.
- IBM Assist On-site - Live remote assistance tool allows IBM Support to securely view and share control of your desktop to help speed up the problem determination, collection of data, and ultimately help resolve complex issues.
- C&SI Loves Your Feedback! - Help us serve you better by sharing your feedback!
Keep up-to-date with IBM Electronic Support through these social media channels:
Twitter | Facebook | IBM Electronic Support Community Blog | YouTube | LinkedIn
Technote and FAQ documents for License Metric Tool
CIT component versions bundled with ILMT/TAD4D agent installers
Recommended fixes for IBM License Metric Tool (ILMT)
IBM Education Assistant MP4 training modules released for Tivoli Asset Discovery for Distributed
LMT versions and numbering scheme
Does Tivoli Integrated Portal support "Standalone LDAP" repository for Windows Active Directory?
SaaS products and the IBM catalogue
Cannot resolve to object QILMSPI72
Downloading ILMT from Passport advantage
Selecting ILMT view reports caused error CODDB2001E
ILMT Agent does not report mobility events
Technote and FAQ documents for Asset Discovery & z/OS
Tivoli Common Reporting compatibility
SaaS products and the IBM catalogue
TADz Analyzer error
TADz: Getting SQL error -601 while creating a second repository
TADz Analyzer: Multiple repositories are not recognized.
TADz IQ and Usage imports
TADz Aggregator SQL error -811
Did this month's information help to resolve or prevent any technical issues? Please Select Here >>> Yes or No
APAR documents for License Metric Tool, Asset Discovery for Distributed & z/OS
IV52309: Renaming server install zip - causes install to fail
IV50622: ILMT catalog fails to import, or does not complete
IV47943: Report message: "an audit report signature is passed due". it should state "an audit report signature is past due"
IV51510: Applying if 14 for lmt 7.5: enter value for parameter db2_user_name ("db2 admin user") is confusing
OA43793: Aggregator ends with sql error -811 after running iq import with gkb lv 131031
OA43322: HSII108i SQL prepare s1 failed, sqlcode=-206
OA43949: Hostname and IP address missing in the machine inventory report
OA43962: SCRT data not reported correctly for same month in monthfrom and monthto
OA43642: Buffer overflow caused by large SQL statements. sqlcode -803
OA43891: Hsiszcat return codes updated
OA43763: PDS86 tso command creates false usage for Cobol programs
OA43403: Date selection if done out of sequence, cause 0 rows to be
OA43351: Reduce false positive dlib detection in TADz iq dasd scan
OA43016: Hsic020e usage import encountered errors. error code = 6800 hsi9999i at least one repository table failed in initialisation
Download and Fixes documents for License Metric Tool, Asset Discovery Distributed & z/OS
- ISA Lite for IBM License Metric Tool - IBM Support Assistant Data Collector to quickly collect diagnostic files, such as log files, configuration files or to run traces. This automated data collection is reliable, accurate and saves you time. Just download it for your product, extract the package and go!
- Fix Central for IBM License Metric Tool - Tool to help you search fixes for your specific product.
- Recommended fixes for ILMT/TAD4D - List of fixes - generally known as Maintenance Delivery Vehicles (MDV) - for LMT and TAD4D, along with their delivery dates.
- Fix Central for Asset Discovery for Distributed - Tool to help you search fixes for your specific product.
- Fix Central for Asset Discovery for zOS - Tool to help you search fixes for your specific product.
IBM License Metric Tool Interim Fix 7.5.0-TIV-ILMT-IF0015
October 2013 Software Catalog Update for ILMT 7.2.2 and 7.5 - 2013-10-24
October 2013 Canonical XML Software Catalog Update - 2013-10-24
IBM License Metric Tool 7.2.2 Interim Fix, 7.2.2-TIV-ILMT-IF0012
Tivoli Asset Discovery for Distributed 7.2.2 Interim Fix, 7.2.2-TIV-TAD4D-IF0012
Tivoli Asset Discovery for Distributed Interim Fix 7.5.0-TIV-TAD4D-IF0015
IBM Fix Central - TADZKB81.XMI
IBM Fix Central - TADZKB75.XMI
Download link for upgrading to Software Knowledge Base Toolkit v1.2.2
TADz Administration Guide
TADz Installation manual
Mini guide for IBM Software Catalog troubleshooting
- Support Technical Exchange training events for License Metric Tool - New or previous technical training events that are available.
- Support Technical Exchange training events for Asset Discovery for Distributed - New or previous technical training events that are available.
- Support Technical Exchange training events for Asset Discovery for zOS - New or previous technical training events that are available.
- IBM Education Assistant complimentary flash training modules released for License Metric Tool - Short technical training modules to help with the administration of your ILMT.
Technical Community Forums and Wikis
- Service Management Connect - Connect, learn, and share with Integrated Service Management (ISM) professionals in Service Management Connect. Get access to developers and technical experts who provide their perspectives and expertise to help you implement ISM solutions.
- IBM License Metric Tool Wiki - This Wiki provides you with best practices and scenarios for using the product.
- Asset Discovery for zOS Wiki - This Wiki provides you with best practices and scenarios for using the product.
- Welcome to the Global C&SI User Community - The Global C&SI User Community is the largest on-line and off-line organization of professionals in the world.
- C&SI RFE Community - You can collaborate with development teams and other product users regarding product requests for enhancements topics.
- RFE Frequently Asked Questions - Provides answers to some of the most frequently asked questions regarding the RFE process and the RFE community.
Other Problem Solving Resources
- MustGatherReadFirstDocument for LMT - What docs are needed to troubleshoot an LMT problem?
- MustGather for LMT/TAD4D Agents and Server (7.2/7.5) - Document lists the location containing files most frequently used for problem determination.
- MustGather: Software Knowledge base tool kit logs - Logs to be collected for resolving SwKBT issues.
- ILMT Deep Dive - Here you may found the detailed information regarding particular concept gathered from different places.
- ILMT in Answers & FAQs - Please search this page for an answer to the specific questions regarding LMT you have.
- IBM License Metric Tool Documentation Central - This page includes various documentation links.
- IBM Asset Discovery for Distributed Documentation Central - This page includes various documentation links.
- IBM Asset Discovery for zOS Documentation Central - This page includes various documentation links.
IBM Electronic Support - Has a portfolio of on-line tools and resources to guide you through the process and to provide important diagnostic data so IBM can help you [Find information; Prevent problems; Troubleshoot; Download fixes & updates] to keep your systems, software, and applications running smoothly.
- Product Configuration Matrix - The current configuration matrix for LMT.Software product compatibility reports - Reports about compatible software combinations.
- C&SI Support - Pro-active and Security Vulnerability Notification - IBM remains committed to ensuring our customers are successful with the IBM software portfolio. With the increased concern regarding software vulnerability and other significant issues.
- Software Subscription and Support - Provides you with easy access to product upgrades and technical support.
- Software Support Handbook - This guide contains important information on the procedures and practices followed in the service and support of your IBM products.
- IBM Software Accelerated Value Program - Delivers a pro-active, cost-reducing, and productivity enhancing advisory service.
Support Center Hours and Your IBM Customer Number
When you open a Service Request, our IBM Software Support Teams are committed to responding promptly. Your IBM Customer Number is associated with the country where your product is licensed and/or your contract is registered. IBM Support Center hours cover the prevailing business hours defined in those countries. Please keep this in mind if your operations or help desk personnel are working in another time zone.
If you have peers or co-workers that my benefit from these newsletters, please have them Bookmark this link: License Metric Tool & Asset Discovery Newsletter
The IBM License Metric Tool Support Team!
IBM License Metric Tool
License Metric Tool