Client self assist - Technical Support Information for ILMT, TAD4D and TAD4zOS Administrators
Welcome to the Customer and Smarter Infrastructure's (C&SI) IBM License Metric Tool (ILMT) & Asset Discovery (TAD) technical support information update. This communication is designed to help you derive maximum value from your software by providing the most up-to-date technical information, answers to frequently asked questions, and links to other key information. Please take a moment to read through the materials provided below. We are sure that you will find answers to many of your questions.
License Metric Tool & Asset Discovery On-line Self-Help Resources:
- The Support Portal for IBM License Metric Tool allows you to find technical content, answers, solutions and much more.
- The Support Portals for Asset Discovery for Distributed and Asset Discovery for zOS allow you to find technical content, answers, solutions and much more.
- Subscribe to My Notifications for IBM License Metric Tool and receive daily or weekly announcements through e-mail, custom Web pages and RSS feeds.
- Subscribe to My Notifications for Asset Discovery for Distributed and receive daily or weekly announcements through e-mail, custom Web pages and RSS feeds.
- Subscribe to My Notifications for Asset Discovery for zOS and receive daily or weekly announcements through e-mail, custom Web pages and RSS feeds.
- Electronic Entry of Software Service Requests (SR) - Click here to see more details about streamlined problem submission process to open a problem on-line with IBM Support.
- Enhanced Customer Data Repository (ECuRep) - is a secure and fully supported data repository with problem determination tools and functions. It updates problem management records (PMR) and maintains full data life cycle management.
- IBM Assist On-site - Live remote assistance tool allows IBM Support to securely view and share control of your desktop to help speed up the problem determination, collection of data, and ultimately help resolve complex issues.
- C&SI Loves Your Feedback! - Help us serve you better by sharing your feedback!
Keep up-to-date with IBM Electronic Support through these social media channels:
Twitter | Facebook | IBM Electronic Support Community Blog | YouTube | LinkedIn
Flash and News documents for License Metric Tool
Video demo: ILMT 7.5.0 fixpack1 installation on Windows 2003 R2
Mandatory to apply PTF UA71675 or UA71608
Technote and FAQ documents for License Metric Tool
Latest available CIT version
CIT component versions bundled with ILMT/TAD4D agent installers
ILMT / TAD4D 22.214.171.124 – Software Catalog import fails with CODDB2139E code
Agents don't communicate
ILMT 7.5 Agent performance issues
Recommended fixes for IBM License Metric Tool (ILMT)
Logging details on License Metric Tool Server command-line interface
Latest available CIT version
IV12370 APAR Document Incorrect
TIP 2.2 FP7 installation fails with IWAE0017E error
Parameter "InstallOnZones" for Solaris Agent using the native installer
i Series agents have never ending QP0ZSPWT job
TIP: Silent install mode fails and prompts GUI installer
Technote and FAQ documents for Asset Discovery & z/OS
TADz: HSIJMON & control blocks update in Z/OS environment with CA-ACF2 security.
TADz Automation Server File HSIACDS population.
Analyzer (HSICANLZ) OUTLIMIT default - Usage monitor file detail report
TADz Product naming conventions
Software Catalog Import into SWKBT 1.2.0.x takes a very long time to complete
Importing catalog from SWKBT into TAD4d
Applying TADz GKB updates
TADz v7r5 and APAR OA42273:
Analyzer: SQL SELECT QUERY report
APAR documents for License Metric Tool, Asset Discovery for Distributed & z/OS
IV57460: Duplicated entries in adm.sw_scan_history causing issues
IV56711: The catalog update caused automatic bundling to fail
IV56646: Late data upload causes recalculation to fail
IV54440: Incorrect csv reports generated from msi when several report groups are enabled
IV54978: Data visible on agents panel are not consistent with csv export
IV56111: Solaris 5.10 local zone agents (at 126.96.36.199) are showing incomplete status even though global zone is ok
IV54045: Error "codin0500e" found and seem issue with the ".com.zerog.registry.xml file"
IV54281: Error 500 when using rest api for reassigning specified software instances to a different group
IV56192: "TLM" command "status" option can be executed but failed. it also not listed as option in the manual guide
OA41648: - Usage monitor abend0c4 in hsiz0203 after sort failure. - intermittent abend0c4 in hsizu84x when pre(y) is set
OA44725: Analyzer reports
OA44585: hsisanlo crashes when running some reports.
IV56555: os_aggr_fp2 index blocking aggregation with sp enabled
OA43322: hsii108i sql prepare s1 failed, sqlcode=-206
OA44213: Abend0c4 in hsixu84x for user jobs at end of smf interval
IV56169: Incorrect 'failed agent error status' field value in csv-file report of failed agents
OA44347: If a sid is less than 4 characters, using fullrematch=y will notmark deleted any libraries
OA44118: hsisinqu does not support parameter plx=y
Download and Fixes documents for License Metric Tool, Asset Discovery Distributed & z/OS
- ISA Lite for IBM License Metric Tool - IBM Support Assistant Data Collector to quickly collect diagnostic files, such as log files, configuration files or to run traces. This automated data collection is reliable, accurate and saves you time. Just download it for your product, extract the package and go!
- Fix Central for IBM License Metric Tool - Tool to help you search fixes for your specific product.
- Recommended fixes for IBM License Metric Tool (ILMT & TAD4D) - List of fixes - generally known as Maintenance Delivery Vehicles (MDV) - for LMT and TAD4D, along with their delivery dates.
- Fix Central for Asset Discovery for Distributed - Tool to help you search fixes for your specific product.
- Fix Central for Asset Discovery for zOS - Tool to help you search fixes for your specific product.
IBM License Metric Tool Interim Fix 7.5.0-TIV-ILMT-IF0018
PVU table 2013-12-12 for IBM License Metric Tool
March 2014 Software Catalog Update for ILMT 7.2.2 and 7.5 - 2014-03-20
Software Knowledge Base Toolkit 1.2.2 for Tivoli Asset Discovery for Distributed Interim Fix 1.2.2-TIV-SwKBT-IF0001
March 2014 Canonical XML Software Catalog Update - 2014-03-20
Download IBM License Metric Tool 9.0
Prerequisite Scanner Version 188.8.131.52 Readme
IBM License Metric Tool 7.2.2 Interim Fix, 7.2.2-TIV-ILMT-IF0012
IBM Fix Central - IBM License Metric Tool Interim Fix 7.5.0-TIV-ILMT-IF0018
SUA/ILMT authentication file request
IBM Fix Central - TADZKB75.XMI
IBM Fix Central - TADZKB81.XMI
Tivoli Asset Discovery for Distributed Interim Fix 7.5.0-TIV-TAD4D-IF0018
PVU table 2013-12-12 for IBM Tivoli Asset Discovery for Distributed
TADz Administration Guide
TADz Installation manual
Mini guide for IBM Software Catalog troubleshooting
- Support Technical Exchange training events for License Metric Tool - New or previous technical training events that are available.
- Support Technical Exchange training events for Asset Discovery for Distributed - New or previous technical training events that are available.
- Support Technical Exchange training events for Asset Discovery for zOS - New or previous technical training events that are available.
- IBM Education Assistant complimentary flash training modules released for License Metric Tool - Short technical training modules to help with the administration of your ILMT.
To find live and self-paced courses on this product, visit IBM authorized training - Worldwide and leverage offerings from our Global Training Providers (Additionally you can click on any icon below).
Other Problem Solving Resources
- MustGatherReadFirstDocument for LMT - What docs are needed to troubleshoot an LMT problem?
- MustGather for LMT/TAD4D Agents and Server (7.2/7.5) - Document lists the location containing files most frequently used for problem determination.
- MustGather: Software Knowledge base tool kit logs - Logs to be collected for resolving SwKBT issues.
- IBM License Metric Tool Documentation Central - This page includes various documentation links.
- IBM Asset Discovery for Distributed Documentation Central - This page includes various documentation links.
- IBM Asset Discovery for zOS Documentation Central - This page includes various documentation links.
IBM Electronic Support - Has a portfolio of on-line tools and resources to guide you through the process and to provide important diagnostic data so IBM can help you [Find information; Prevent problems; Troubleshoot; Download fixes & updates] to keep your systems, software, and applications running smoothly.
- Product Configuration Matrix - The current configuration matrix for LMT.Software product compatibility reports - Reports about compatible software combinations.
- C&SI Support - Pro-active and Security Vulnerability Notification - IBM remains committed to ensuring our customers are successful with the IBM software portfolio. With the increased concern regarding software vulnerability and other significant issues.
- Software Subscription and Support - Provides you with easy access to product upgrades and technical support.
- Software Support Handbook - This guide contains important information on the procedures and practices followed in the service and support of your IBM products.
- IBM Software Accelerated Value Program - Delivers a pro-active, cost-reducing, and productivity enhancing advisory service.
Technical Community Forums and Wikis
- Service Management Connect - Connect, learn, and share with Integrated Service Management (ISM) professionals in Service Management Connect. Get access to developers and technical experts who provide their perspectives and expertise to help you implement ISM solutions.
- IBM License Metric Tool Wiki - This Wiki provides you with best practices and scenarios for using the product.
- Asset Discovery for zOS Wiki - This Wiki provides you with best practices and scenarios for using the product.
- Welcome to the Global C&SI User Community - The Global C&SI User Community is the largest on-line and off-line organization of professionals in the world.
- C&SI RFE Community - You can collaborate with development teams and other product users regarding product requests for enhancements topics.
- RFE Frequently Asked Questions - Provides answers to some of the most frequently asked questions regarding the RFE process and the RFE community.
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The IBM License Metric Tool Support Team!
IBM License Metric Tool
License Metric Tool