July, 2014 - IBM License Metric Tool & Asset Discovery Customer Support Technical Information Newsletter

Newsletter


Abstract

Client self assist - Technical Support Information for ILMT, TAD4D and TAD4zOS Administrators

Content

Welcome to the Customer and Smarter Infrastructure (C&SI) - IBM License Metric Tool (ILMT) & Asset Discovery (TAD) technical support information update. This communication is designed to help you derive maximum value from your software by providing the most up-to-date technical information, answers to frequently asked questions, and links to other key information.

Support Resources

  1. The Support Portals for IBM License Metric Tool
    Find technical content, answers, solutions and much more.
  2. The Support Portals for Asset Discovery for Distributed
    Find technical content, answers, solutions and much more.
  3. The Support Portals for Asset Discovery for zOS
    Find technical content, answers, solutions and much more.
  4. My Notifications for IBM License Metric Tool, My Notifications for Asset Discovery for Distributed
    Subscribe and receive daily or weekly announcements through e-mail, custom Web pages and RSS feeds.
  5. My Notifications for Asset Discovery for Distributed
    Subscibe and receive daily or weekly announcements through e-mail, custom Web pages and RSS feeds.
  6. My Notifications for Asset Discovery for zOS
    Subscribe and receive daily or weekly announcements through e-mail, custom Web pages and RSS feeds.
  7. Electronic Entry of Software Service Requests (SR)
    Streamlined problem submission process to open a problem on-line with IBM Support.
  8. Enhanced Customer Data Repository (ECuRep)
    A secure data repository with problem determination tools and functions for the problem management records (PMR) life cycle management.
  9. IBM Assist On-site
    Live remote assistance tool to securely view and share control of your desktop to help speed up the problem determination, collection of data, and ultimately help resolve complex issues.

Most recent News and Flashes


Latest Technotes and FAQs


Most recent APARs


Latest Downloads and Fixes


  1. ISA Lite for IBM License Metric Tool
    IBM Support Assistant Data Collector to quickly collect diagnostic files, such as log files, configuration files or to run traces. This automated data collection is reliable, accurate and saves you time. Just download it for your product, extract the package and go!
  2. Fix Central for IBM License Metric Tool
    Tool to help you search fixes for your specific product.
  3. Recommended fixes for IBM License Metric Tool (ILMT & TAD4D)
    List of fixes - generally known as Maintenance Delivery Vehicles (MDV) - for LMT and TAD4D, along with their delivery dates.
  4. Fix Central for Asset Discovery for Distributed
    Tool to help you search fixes for your specific product.
  5. Fix Central for Asset Discovery for zOS
    Tool to help you search fixes for your specific product.

Education and training

  1. Support Technical Exchange training events for License Metric Tool
    New or previous technical training events that are available.
  2. Support Technical Exchange training events for Asset Discovery for Distributed
    New or previous technical training events that are available.
  3. IBM Education Assistant complimentary flash training modules released for License Metric Tool
    Short technical training modules to help with the administration of your ILMT.
  4. IBM authorized training - Worldwide
    Live and self paced courses on this product.

Problem Solving Resources

  1. MustGatherReadFirstDocument for LMT
    What docs are needed to troubleshoot an LMT problem?
  2. MustGather for LMT/TAD4D Agents and Server (7.2/7.5)
    Document lists the location containing files most frequently used for problem determination.
  3. MustGather: Software Knowledge base tool kit logs
    Logs to be collected for resolving SwKBT issues.
  4. IBM License Metric Tool Documentation Central
    This page includes various documentation links.
  5. IBM Asset Discovery for Distributed Documentation Central
    This page includes various documentation links.
  6. IBM Asset Discovery for zOS Documentation Central
    This page includes various documentation links.
  7. IBM Electronic Support
    Has a portfolio of on-line tools and resources to guide you through the process and to provide important diagnostic data so IBM can help to keep your systems, software, and applications running smoothly.
  8. Product Configuration Matrix
    The current configuration matrix for LMT.
  9. Software product compatibility reports
    Reports about compatible software combinations.
  10. C&SI Support - Pro-active and Security Vulnerability Notification
    IBM remains committed to ensuring our customers are successful with the IBM software portfolio. With the increased concern regarding software vulnerability and other significant issues.
  11. Software Subscription and Support
    Provides you with easy access to product upgrades and technical support.
  12. Software Support Handbook
    This guide contains important information on the procedures and practices followed in the service and support of your IBM products.
  13. IBM Software Accelerated Value Program
    Delivers a pro-active, cost-reducing, and productivity enhancing advisory service.

Forums and Wikis

  1. Service Management Connect
    Connect, learn, and share with Integrated Service Management (ISM) professionals in Service Management Connect. Get access to developers and technical experts who provide their perspectives and expertise to help you implement ISM solutions.
  2. IBM License Metric Tool forum
    This forum is for technical discussion focused on LMT and sub-capacity licensing.
    Asset Discovery for Distributed Forum
    This forum is for technical discussion focused on Asset Discovery for Distributed.
  3. IBM License Metric Tool Wiki
    This Wiki provides you with the best practices and scenarios for using the product.
  4. Asset Discovery for zOS Wiki
    This Wiki provides you with the best practices and scenarios for using the product.
  5. Welcome to the Global C&SI User Community
    The Global C&SI User Community is the largest on-line and off-line organization of professionals in the world.
  6. C&SI RFE Community
    You can collaborate with development teams and other product users regarding product requests for enhancements topics.
  7. RFE Frequently Asked Questions
    Provides answers to some of the most frequently asked questions regarding the RFE process and the RFE community.

If you have peers or co-workers that may benefit from these newsletters, please have them Bookmark this link: License Metric Tool & Asset Discovery Newsletter

Warmest regards,
The IBM License Metric Tool Support Team!

Keep up-to-date with IBM Electronic Support through these social media channels:
Twitter | Facebook | IBM Electronic Support Community Blog | YouTube | LinkedIn

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Product Alias/Synonym

IBM License Metric Tool
License Metric Tool
LMT
ILMT

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Document information


More support for:

IBM License Metric Tool

Software version:

Version Independent

Operating system(s):

AIX, AIX 6.1, HP-UX, IBM i, Linux, Solaris, Windows, i5/OS

Software edition:

All Editions

Reference #:

7035819

Modified date:

2014-07-07

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