October, 2014 - Business Service Manager Customer Support Technical Information Newsletter

Newsletter


Abstract

Client self assist - Technical Support Information for Business Service Manaer Administrators

Content

Welcome Banner
C&SI Support Newsletter

October 05, 2014 | Issue #04

Welcome to the IBM Cloud and Smarter Infrastructure (C&SI) - Tivoli Business Service Manager technical support information newsletter. This communication is designed to help you derive maximum value from your software by providing the most up-to-date technical information, answers to frequently asked questions, and links to other key information.

Support Resources


  1. The Support Portal for Business Service Manager
    Find technical content, answers, solutions and much more.
  2. Problem Solving Resources for Tivoli Business Service Manager
    Collecting this MustGather information before calling IBM support will help you understand the problem and save time analyzing the data.
  3. IBM Assist On Site or AOS
    Live remote assistance tool to securely view and share control of your desktop to help speed up the problem determination, collection of data, and ultimately help resolve complex issues.

Most recent News and Flashes

C&SI Support is excited to announce our very own You Tube channel for training videos. Many are created by our very own support personnel.  You can find it here: https://www.youtube.com/user/CSISupportVideos It also has links back to our other popular training outlet, IBM Education Assistant, which has over 750 pieces of content across 55 products.

Latest Technotes and FAQs

 
Most recent APARs


Latest Downloads and Fixes

  1. Fix Central for Business Service Manager
    This document points to the fixes by version for the Business Service Manager product.

Education and training

  1. Support Technical Exchange training events for Business Service Manager
    This is where you can find new or previous technical training events that are available.
  2. IBM Education Assistant complimentary flash training modules
    Short technical training modules to help with the administration of your Business Service Manager software.

Problem Solving Resources

  1. Detailed System Requirements for TBSM
    System Requirements by TBSM versions.
  2. Featured Documents for Business Service Manager (TBSM)
    Lists valuable documents that may help to answer your questions.
  3. Collecting Data: for Tivoli Business Service Manager (TBSM)
    Errors on the client (error message, popups, click actions).
  4. Troubleshooting guides for TBSM
    Troubleshooting guides that contains information about troubleshooting problems by TBSM versions.
  5. Business Service Manager Documentation Central
    This page includes documentation links for Business Service Manager.

Forums and Wikis

  1. Business Service Management Community
    Connect, learn, and share with the Business Service Management experts.
  2. Business Service Management Forums
    Connect, learn, and share with the Business Service Management experts.
  3. Business Service Manager Wiki
    This Wiki provides you with best practices and scenarios for using the product.

If you have peers or co-workers that may benefit from these newsletters, please have them bookmark this link

Warmest regards,
The C&SI Tivoli Business Service Manager Support Team!

Keep up-to-date with IBM Electronic Support through these social media channels:
Twitter | Facebook | IBM Electronic Support Community Blog | YouTube | LinkedIn

Related information

Tivoli Participating Product Technical Newsletters

Product Alias/Synonym

TBSM
Tivoli Business Service Manager
Business Service Manager
IBM Business Service Manager

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Document information


More support for:

Tivoli Business Service Manager

Software version:

4.1, 4.1.1, 4.2, 4.2.1, 6.1

Operating system(s):

AIX, HP-UX, Linux, Linux zSeries, Solaris, Windows

Software edition:

All Editions

Reference #:

7035804

Modified date:

2014-10-11

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