July, 2014 - Business Service Manager Customer Support Technical Information Newsletter



Client self assist - Technical Support Information for Business Service Manaer Administrators


Welcome to IBM Cloud and Smarter Infrastructure (C&SI) Business Service Manager technical support newsletter. This communication is designed to help you derive maximum value from your software by providing you with helpful e-Support technical information, answers to frequently asked questions, and links to other key information.

Support Resources

  1. The Support Portal for Business Service Manager
    Find technical content, answers, solutions and much more.
  2. Problem Solving Resources for Tivoli Business Service Manager
    Collecting this MustGather information before calling IBM support will help you understand the problem and save time analyzing the data.
  3. Electronic Entry of Software Service Requests (SR)
    Streamlined problem submission process to open a problem on-line with IBM Support.
  4. Enhanced Customer Data Repository (ECuRep)
    A secure data repository with problem determination tools and functions for the problem management records (PMR) life cycle management.
  5. My Notifications for Business Service Manager
    Subscribe and receive daily or weekly announcements through e-mail, custom Web pages and RSS feeds.
  6. IBM Assist On Site or AOS
    Live remote assistance tool to securely view and share control of your desktop to help speed up the problem determination, collection of data, and ultimately help resolve complex issues.

Most recent News and Flashes

Latest Technotes and FAQs

Most recent APARs

Latest Downloads and Fixes

  1. Fix List for TBSM 6.1.0
    A comprehensive list of recommended, generally available (GA) fixes for TBSM 6.1.0.
  2. Fix Central for Business Service Manager
    This document points to the fixes by version for the Business Service Manager product.

Education and training

  1. Support Technical Exchange training events for Business Service Manager
    This is where you can find new or previous technical training events that are available.
  2. IBM Education Assistant complimentary flash training modules for Business Service Manager
    Short technical training modules to help with the administration of your Business Service Manager software
  3. IBM authorized training - Worldwide
    Live and self paced courses on this product.

Problem Solving Resources

  1. Detailed System Requirements for TBSM
    System Requirements by TBSM versions.
  2. Featured Documents for Business Service Manager (TBSM)
    Lists valuable documents that may help to answer your questions.
  3. Collecting Data: for Tivoli Business Service Manager (TBSM)
    Errors on the client (error message, popups, click actions)
  4. Troubleshooting guides for TBSM
    Troubleshooting guides that contains information about troubleshooting problems by TBSM versions.
  5. Business Service Manager Documentation Central
    This page includes documentation links for Business Service Manager.
  6. IBM Electronic Support
    Has a portfolio of on-line tools and resources to guide you through the process and to provide important diagnostic data so IBM can help to keep your systems, software, and applications running smoothly.
  7. C&SI Support - Pro-active and Security Vulnerability Notification
    IBM remains committed to ensuring our customers are successful with the IBM software portfolio. With the increased concern regarding software vulnerability and other significant issues.
  8. IBM Software Accelerated Value Program
    Delivers a pro-active, cost-reducing, and productivity enhancing advisory service.
  9. Software product compatibility reports
    Reports about compatible software combinations.

Forums and Wikis

  1. Service Management Connect
    Connect, learn, and share with Integrated Service Management (ISM) professionals and get access to developers and technical experts who provide their perspectives and expertise to help you implement ISM solutions.
  2. Business Service Management Community
    Connect, learn, and share with the Business Service Management experts.
    Business Service Management Forums
    Connect, learn, and share with the Business Service Management experts.
  3. Business Service Manager Wiki
    This Wiki provides you with best practices and scenarios for using the product.
  4. Welcome to the Global C&SI User Community
    The Global C&SI User Community is the largest on-line and off-line organization of professionals in the world.
  5. C&SI RFE Community
    You can collaborate with development teams and other product users regarding product requests for enhancements topics.
  6. RFE Frequently Asked Questions
    Provides answers to some of the most frequently asked questions regarding the RFE process and the RFE community.

If you have peers or co-workers that may benefit from these newsletters, please have them Bookmark this link: Business Service Manager Newsletter

Warmest regards,
The C&SI Business Service Manager Support Team!

Keep up-to-date with IBM Electronic Support through these social media channels:
Twitter | Facebook | IBM Electronic Support Community Blog | YouTube | LinkedIn

Related information

Tivoli Participating Product Technical Newsletters

Product Alias/Synonym

Tivoli Business Service Manager
Business Service Manager
IBM Business Service Manager

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Document information

More support for:

Tivoli Business Service Manager

Software version:

4.1, 4.1.1, 4.2, 4.2.1, 6.1

Operating system(s):

AIX, HP-UX, Linux, Linux zSeries, Solaris, Windows

Software edition:

All Editions

Reference #:


Modified date:


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