July, 2014 - System Automation Customer Support Technical Information Newsletter

Newsletter


Abstract

Client self assist - Technical Support Information for System Automation Administrators

Content

Welcome to the IBM Cloud and Smarter Infrastructure (C&SI) - System Automation technical support information newsletter. This communication is designed to help you derive maximum value by providing the most up-to-date technical information, answers to frequently asked questions, and links to other key information.

Support Resources

  1. Support Resources for Tivoli System Automation for MP
    Consider this the home page for the support of the TSAMP product. Each button below will take you to a collection of information, documents, or links that have been identified as most relevant to the given category.
  2. System Automation for Multiplatforms
    Find technical content, answers, solutions and much more.
  3. System Automation Application Manager
    Find technical content, answers, solutions and much more.
  4. System Automation for z/OS
    Find technical content, answers, solutions and much more.
  5. Electronic Entry of Software Service Requests (SR)
    Streamlined problem submission process to open a problem on-line with IBM Support.
  6. Enhanced Customer Data Repository (ECuRep)
    A secure data repository with problem determination tools and functions for the problem management records (PMR) life cycle management.
  7. Subscribe to My Notifications for System Automation for Multiplatforms
    Receive daily or weekly announcements through e-mail, custom Web pages and RSS feeds.
  8. Subscribe to My Notifications for System Automation Application Manager
    Receive daily or weekly announcements through e-mail, custom Web pages and RSS feeds.
  9. IBM Assist On Site or AOS
    Live remote assistance tool to securely view and share control of your desktop to help speed up the problem determination, collection of data, and ultimately help resolve complex issues.

Most recent News and Flashes



Latest Technotes and FAQs


Most recent APARs


Latest Downloads and Fixes


  1. ISA Lite for System Automation for Multiplatforms
    IBM Support Assistant Data Collector to quickly collect diagnostic files, such as log files, configuration files or to run traces. This automated data collection is reliable, accurate and saves you time. Just download it for your product, extract the package and go!
  2. Fix Central for System Automation for Multiplatforms
    This document points to the fixes for the System Automation product.

Education and training

  1. Support Technical Exchange training events for System Automation for Multiplatforms
    This is where you can find new or previous technical training events that are available.
  2. Support Technical Exchange training events for System Automation Application Manager
    This is where you can find new or previous technical training events that are available.
  3. Support Technical Exchange training events for System Automation for z/OS
    This is where you can find new or previous technical training events that are available.
  4. System Automation for z/OS Basics
    The basic concepts of the System Automation for z/OS system operations component.
  5. IBM Education Assistant complimentary flash training modules for System Automation for Multiplatforms
    Short technical training modules to help with the administration of your System Automation for Multiplatforms software.
  6. IBM authorized training - Worldwide
    Live and self-paced courses on this product.

Problem Solving Resources

  1. Featured Documents for System Automation for Multiplatforms
    Lists valuable documents that may help to answer your questions.
  2. NetViewGather: System Automation for z/OS Tracing
    Information on tracing available for System Automation for z/OS that may be requested by Support.
  3. Collecting data for System Automation for Multiplatforms
    Learn how to format and collect the data files that IBM Support needs in order to help diagnose problems.
  4. Collecting Data: For System Automation Application Manager problems
    Learn how to format and collect the data files that IBM Support needs in order to help diagnose problems.
  5. Featured documents for System Automation for z/OS
    Lists valuable documents that may help to answer your questions.
  6. Detailed System Requirements for System Automation for zOS
    Identifies the supported releases of System Automation for zOS from which you can select specific detailed system requirements.
  7. Recommendations for a TSAMP controlled DB2 HA/HADR environment
    Best practices for a DB2 HADR environment.
  8. System Automation for Multiplatforms Documentation Central
    This page includes documentation links for System Automation for Multiplatforms.
  9. System Automation for zOS Documentation Central
    This page includes documentation links for System Automation for zOS.
  10. System Automation for Application Manager Documentation Central
    This page includes documentation links for System Automation for Multiplatforms.
  11. IBM Electronic Support
    Has a portfolio of on-line tools and resources to guide you through the process and to provide important diagnostic data so IBM can help you [Find information; Prevent problems; Troubleshoot; Download fixes & updates] to keep your systems, software, and applications running smoothly.
  12. Support - Pro-active and Security Vulnerability Notification
    IBM remains committed to ensuring our customers are successful with the IBM software portfolio. With the increased concern regarding software vulnerability and other significant issues.
  13. Software product compatibility reports
    Reports about compatible software combinations.
  14. IBM Software Accelerated Value Program
    Delivers a pro-active, cost-reducing, and productivity enhancing advisory service.

Forums and Wikis

  1. Service Management Connect
    Connect, learn, and share with Integrated Service Management (ISM) professionals and get access to developers and technical experts who provide their perspectives and expertise to help you implement ISM solutions.
  2. Data Center Automation
    Connect, learn, and share with the Business Service Management experts.
    System Automation for Multiplatforms Forums
    Connect, learn, and share with the System Automation for Multiplatforms experts.
    System Automation for Application Manager Forums
    Connect, learn, and share with the System Automation Application Manager experts.
  3. System Automation Application Manager Wiki
    This Wiki provides you with best practices and scenarios for using the TSAM Application Manager product.
  4. System Automation for z/OS Wiki
    This Wiki provides you with best practices and scenarios for using the product.
  5. Welcome to the Global C&SI User Community
    The Global C&SI User Community is the largest on-line and off-line organization of professionals in the world.
  6. C&SI RFE Community
    You can collaborate with development teams and other product users regarding product requests for enhancements topics.
  7. RFE Frequently Asked Questions
    Provides answers to some of the most frequently asked questions regarding the RFE process and the RFE community.

If you have peers or co-workers that may benefit from these newsletters, please have them Bookmark this link System Automation Newsletter

Regards,
The C&SI System Automation Support Team!

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Related information

Tivoli Participating Product Technical Newsletters

Product Alias/Synonym

Tivoli System Automation
Tivoli System Automation Multiplatforms
Tivoli System Automation Multiplatforms for zOS
System Automation
System Automation Multiplatforms
System Automation for Multiplatforms for z/OS

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Document information


More support for:

Tivoli System Automation for Multiplatforms

Software version:

2.1, 2.2, 2.3, 3.1, 3.2, 3.2.1

Operating system(s):

AIX, Linux, Solaris, Windows

Software edition:

All Editions

Reference #:

7035790

Modified date:

2014-07-07

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