A compiled list of URL's from our technical support teams containing documents to aid you in your system administration of TSM FastBack
The content delivered in this document is varied, serving a multitude of purposes. Most, if not all, of what is here is already scattered around other IBM and public repositories. Our goal in providing a consolidated view of this material is to enable your administration for IBM® Spectrum Protect™ (Storage Manager FastBack) product. Please note that usage and restrictions can vary by document. It is incumbent on the user to review the restrictions and disclaimers stated within each document.
- IBM Electronic Support - Easy, Fast, Smart. Has a portfolio of tools and resources to keep your systems, software, and applications running smoothly. Your customized support experience when you need to contact IBM Support, use on-line tools to guide you through the process and to provide important diagnostic data so IBM can help you:
- Find information - Find the information you need to use and maintain your IBM products.
- Prevent problems - Receive automatic notices of critical issues and prevent problems from occurring.
- Troubleshoot - Use on-line tools to diagnosis and research issues with your software or systems.
- Download fixes & updates - Get updates and fixes and apply them to your IBM software and hardware to stay at current maintenance levels.
IBM Support Assistant
ISA is a complimentary software offering which provides you with a workbench to help you with problem determination. With a focus on quickly finding key information, automating repetitive steps and arming you with a variety of serviceability tools, you'll be prepared for self-analysis and diagnosis of problems and faster time to resolution
Sign up to receive weekly mailings for all products. By registering for this service you can sign up to receive product specific support information on: Download, Flashes, Forum/Discussion Groups, Problem Solving Information, Publications, and specific customer support sites.
- Collecting Data for TSM Fastback: Server Installation Issues - Gathering this data before calling IBM Support can help you understand the problem and save time analyzing the data.
- Collect Troubleshooting Data: TSM FastBack for Workstations Files - Collect Troubleshooting Data documents aid in problem determination and save time resolving Service Requests (SRs).
Other Problem-Solving Resources
- Software and hardware requirements for TSM FastBack version 6.1.7 - Use this page to verify the Software and Hardware requirements.
- Software and hardware requirements for TSM FastBack version 6.1.6 - Use this page to verify the Software and Hardware requirements.
- Software and Hardware Requirements For TSM FastBack for Microsoft Exchange Version 6.1.5 - Use this page to verify the Software and Hardware requirements.
- TSM FastBack Requirements - This document has links to the Software and Hardware requirements for different FastBack versions and their components.
- TSM FastBack for Microsoft Exchange 6.1.x.x Known Issues and Limitations - This document describes the known issues and limitations for TSM FastBack for Microsoft Exchange Version 6.1.x.x
- TSM FastBack Documentation Central - This page includes various documentation links.
- Electronic Entry of Software Service Requests (SR) - Click here to see more details about this streamlined problem submission process to open a problem on-line with IBM Support.
- Subscribe to My Notifications for Storage Manager FastBack and receive daily or weekly announcements through e-mail, custom Web pages and RSS feeds.
- Software product compatibility reports - Reports about compatible software combinations.
- Support - Pro-active and Security Vulnerability Notification - IBM remains committed to ensuring our customers are successful with the IBM software portfolio. With the increased concern regarding software vulnerability and other significant issues.
- IBM Software Subscription and Support - Provides you with easy access to product upgrades and technical support.
- IBM Software Support Handbook - This guide contains important information on the procedures and practices followed in the service and support of your IBM products.
- IBM Software Accelerated Value Program - Delivers a pro-active, cost-reducing, and productivity enhancing advisory service.
Tivoli Storage Manager FastBack
Storage Manager FastBack