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May, 2016 - IBM BigFix Customer Support technical information newsletter



Client self assist - Technical Support Information for IBM BigFix Administrators

This current newsletter contains links to IBM BigFix (formerly known as IBM Endpoint Manager and Tivoli Endpoint Manager) technical support documents and information. It is intended to help you be proactive in the support and administration of your software.


Product Releases and News
    1. IBM BigFix WebUI Release: BigFix Query, Executive Dashboard and Updated Overview Dashboard
    The IBM BigFix team announced the release of several features in WebUI including, but not limited to: BigFix query application, which brings real-time endpoint inspection to Lifecycle and Compliance customers; Executive Dashboard, which provides a real-time health view at a glance; and the overview dashboard now can be customized!
    2. 9.5 Patch 2 Released for IBM BigFix Platform
    This release is primarily intended as the platform support for the BigFix Query functionality. With Lifecycle and/or Compliance Security enabled, analysts and Master Operators can easily gather endpoint information by creating ad-hoc queries and submitting them from either REST API or from the BigFix Query application.
    3. Migrating from SUA 2.2 to BigFix Inventory
    Software Use Analysis 2.2 will withdraw support in April 2017. To have access to new features, certifications of operating systems and virtualizations as well as assistance of IBM Support, migrate to the latest version of IBM BigFix Inventory.
    4. New MaaS360 Community in IBM developerWorks
    The MaaSters Center is a community dedicated to MaaS360 on developerWorks. MaaS360 is a comprehensive mobile management and security solution for devices, applications, and content. This community is your source to connect with product experts, get access to the latest technical information, and learn best practices about MaaS360
    5. Fix Central for IBM BigFix family
    This page points to the fixes by version for the BigFix family of products.
    6. Passport Advantage Online - Customer
    Are you looking for neither fixes nor updates? Please visit Passport Advantage to download most purchased software products.
    7. BigFix Blog on IBM developerWorks
    For more updates and news please visit the IBM BigFix Blog.

Helpful Content
The following is a selection of some of our more popular articles and videos. Reviewing these articles may preemptively resolve a technical issue for you or address a question you didn't even think to ask!

Community Events
Each month, we host OpenMic webcasts to address common technical issues of the day. Attending these sessions is a great way to stay informed with regard to our major product features and common technical issues.

Getting Help
There are several methods to contact support for your technical issues. Additionally, there are many support-related resources as well including the IBM My Notifications and Fix Central. The following are some of the more common and useful resources available as well as details on what is included with each resource.

Social Media

Original publication date


Cross reference information
Segment Product Component Platform Version Edition
Security IBM BigFix Platform
Security Tivoli Endpoint Manager for Core Protection
Security Tivoli Endpoint Manager for Lifecycle Management
Security Tivoli Endpoint Manager for Patch Management
Security Tivoli Endpoint Manager for Power Management
Security Tivoli Endpoint Manager for Security and Compliance
Security IBM BigFix Compliance
Security IBM BigFix Inventory
Security IBM BigFix Lifecycle
Security IBM BigFix Patch
Security IBM BigFix Protection

Product Alias/Synonym

BigFix Endpoint Manager
IBM BigFix
IBM Endpoint Manager
Tivoli Endpoint Manager

Document information

More support for: IBM BigFix family

Software version: 8.1, 8.2, 9.0, 9.1, 9.2, Version Independent

Operating system(s): AIX, CentOS, HP-UX, Linux, OS X, Platform Independent, Solaris, Ubuntu, Windows

Reference #: 7027063

Modified date: 2016-06-01