September, 2014 - Endpoint Manager Customer Support Technical Information Newsletter



Client self assist - Technical Support Information for Endpoint Manager Administrators


Welcome to the IBM Cloud and Smarter Infrastructure (C&SI) - IBM Endpoint Manager technical support information newsletter. This communication is designed to help you derive maximum value from your software by providing the most up-to-date technical information, answers to frequently asked questions, and links to other key information.

Support Resources

  1. The Support Portal for IBM Endpoint Manager
    Find technical content, answers, solutions and much more.
  2. IBM Endpoint Manager Support Center
    Resources for troubleshooting and resolving IEM problems.
  3. IBM Assist On Site or AOS
    Live remote assistance tool to securely view and share control of your desktop to help speed up the problem determination, collection of data, and ultimately help resolve complex issues.

Most recent News and Flashes

Latest Technotes and FAQs

Most recent APARs

Latest Downloads and Fixes

  1. Fix Central for IBM Endpoint Manager
    This document points to the fixes by version for the IBM Endpoint Manager product.

Education and training

  1. Support Technical Exchange training events for IBM Endpoint Manager
    This is where you can find new or previous technical training events that are available.
  2. IBM Education Assistant complimentary flash training modules for IBM Endpoint Manager
    Short technical training modules to help with the administration of your Endpoint Manager software.
  3. Training Videos for IBM Endpoint Manager
    Where can I learn more about IEM via videos?

Problem Solving Resources

  1. Featured Documents for Endpoint Manager
    This article lists features to the most requested documents as well as those identified as valuable in helping answer your questions related to IBM Endpoint Manager and will be updated periodically to reflect new trends and issues.
  2. Collecting Data: Read First for Endpoint Manager Products
    Gathering this MustGather information before calling IBM support will help you understand the problem and save time analyzing the data.
  3. Endpoint Manager Document Central
    This page includes documentation links for IBM Endpoint Manager.

Forums and Wikis

  1. IBM Endpoint Management Forum
    Connect, learn, and share with the IBM Endpoint Management experts.
  2. IBM Endpoint Manager (BigFix) Forums
    This forum is geared towards administrators and users of the various IBM Endpoint Manager products.
  3. Welcome to the Global User Community for Endpoint Management and BigFix
    The Global User Community is the largest on-line and off-line organization of professionals in the world.
  4. IBM Endpoint Manager (BigFix) Community
    This is a Non-IBM sponsored community.
  5. IBM Endpoint Manager Wiki
    Wikis provide you with best practices and scenarios for using the product.

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Warmest regards,
The C&SI IBM Endpoint Manager Support Team!

Keep up-to-date with IBM Electronic Support through these social media channels:
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Related information

Tivoli Participating Product Technical Newsletters

Product Alias/Synonym

Tivoli Endpoint Manager
Endpoint Manager
Endpoint Manager
BigFix Endpoint Manager

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