July, 2014 - Endpoint Manager Customer Support Technical Information Newsletter

Newsletter


Abstract

Client self assist - Technical Support Information for Endpoint Manager Administrators

Content

Welcome to IBM Cloud and Smarter Infrastructure (C&SI) - Tivoli Endpoint Manager (TEM) technical support information newsletter. This communication is designed to help you derive maximum value from your Endpoint Manager software by providing you with helpful e-Support technical information, answers to frequently asked questions, and links to other key information.

Support Resources

  1. The Support Portal for Endpoint Manager
    Find technical content, answers, solutions and much more.
  2. IBM Endpoint Manager Support Center
    Resources for troubleshooting and resolving TEM problems.
  3. Electronic Entry of Software Service Requests (SR)
    Streamlined problem submission process to open a problem on-line with IBM Support.
  4. Enhanced Customer Data Repository (ECuRep)
    A secure data repository with problem determination tools and functions for the problem management records (PMR) life cycle management.
  5. My Notifications for Endpoint Manager
    Subscribe and receive daily or weekly announcements through e-mail, custom Web pages and RSS feeds.
  6. IBM Assist On Site or AOS
    Live remote assistance tool to securely view and share control of your desktop to help speed up the problem determination, collection of data, and ultimately help resolve complex issues.

Latest Technotes and FAQs


Most recent APARs


Latest Downloads and Fixes


  1. Fix Central for Endpoint Manager
    This document points to the fixes by version for the Endpoint Manager product.

Education and training

  1. Support Technical Exchange training events for Endpoint Manager
    This is where you can find new or previous technical training events that are available.
  2. IBM Education Assistant complimentary flash training modules for Endpoint Manager
    Short technical training modules to help with the administration of your Endpoint Manager software.
  3. IBM authorized training - Worldwide
    Live and self paced courses on this product.

Problem Solving Resources

  1. Featured Documents for Endpoint Manager
    This article lists features to the most requested documents as well as those identified as valuable in helping answer your questions related to IBM Endpoint Manager and will be updated periodically to reflect new trends and issues.
  2. Collecting Data: Read First for Endpoint Manager Products
    Gathering this MustGather information before calling IBM support will help you understand the problem and save time analyzing the data.
  3. Collecting Data for Tivoli Endpoint Manager Software Usage Analysis 1,x
    Gathering this MustGather information before calling IBM support will help you understand the problem and save time analyzing the data.
  4. IBM Endpoint Manager Server System Requirements
    Gathering this MustGather information before calling IBM support will help you understand the problem and save time analyzing the data.
  5. Known Issues in IBM Endpoint Manager 9.1
    Gathering this MustGather information before calling IBM support will help you understand the problem and save time analyzing the data.
  6. IBM Software Accelerated Value Program
    Delivers a pro-active, cost-reducing, and productivity enhancing advisory service.
  7. Known issues in IBM Endpoint Manager for Server Automation v9.0
    Gathering this MustGather information before calling IBM support will help you understand the problem and save time analyzing the data.
  8. Known issues in Endpoint Manager 8.2
    Gathering this MustGather information before calling IBM support will help you understand the problem and save time analyzing the data.
  9. Endpoint Manager Console System Requirements
    This article describes the system requirements required to run the BigFix/Endpoint Manager console.
  10. Endpoint Manager Server System Requirements
    The following article specifies the hardware and server configurations for a single dedicated Endpoint Manager Server.
  11. Training Videos for Endpoint Manager
    Where can I learn more about TEM via videos?
  12. Endpoint Manager Document Central
    This page includes documentation links for Endpoint Manager.
  13. IBM Electronic Support
    Has a portfolio of on-line tools and resources to guide you through the process and to provide important diagnostic data so IBM can help to keep your systems, software, and applications running smoothly.
  14. Support - Pro-active and Security Vulnerability Notification
    IBM remains committed to ensuring our customers are successful with the IBM software portfolio. With the increased concern regarding software vulnerability and other significant issues
  15. Software product compatibility reports
    Reports about compatible software combinations (PVUs).

Forums and Wikis

  1. Service Management Connect
    Connect, learn, and share with Integrated Service Management (ISM) professionals and get access to developers and technical experts who provide their perspectives and expertise to help you implement ISM solutions.
  2. Endpoint Management Forum
    Connect, learn, and share with the Endpoint Management experts.
    Endpoint Manager (BigFix) Forums
    This forum is geared towards administrators and users of the various Endpoint Manager products.
    Welcome to the Global User Community for Endpoint Management and BigFix
    The Global User Community is the largest on-line and off-line organization of professionals in the world.
    IBM Endpoint Manager (BigFix) Community
    This is a Non-IBM sponsored community.
  3. IBM Endpoint Manager Wiki
    Wikis provide you with best practices and scenarios for using the product.
  4. C&SI RFE Community
    You can collaborate with development teams and other product users regarding product requests for enhancements topics.
  5. RFE Frequently Asked Questions
    Provides answers to some of the most frequently asked questions regarding the RFE process and the RFE community.

If you have peers or co-workers that may benefit from these newsletters, please have them bookmark this link: C&SI C&SI Endpoint Manager Newsletter

Warmest regards,
The C&SI Endpoint Manager Support Team!

Keep up-to-date with IBM Electronic Support through these social media channels:
Twitter | Facebook | IBM Electronic Support Community Blog | YouTube | LinkedIn

Related information

Tivoli Participating Product Technical Newsletters

Product Alias/Synonym

Tivoli Endpoint Manager
TEM
Endpoint Manager
Endpoint Manager
BigFix Endpoint Manager

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Document information


More support for:

Tivoli Endpoint Manager

Software version:

Version Independent

Operating system(s):

Platform Independent

Software edition:

Edition Independent

Reference #:

7027063

Modified date:

2014-07-07

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