Client self assist - Technical Support Information for Endpoint Manager Administrators
Welcome to the IBM Cloud and Smarter Infrastructure (C&SI) - IBM Endpoint Manager technical support information newsletter. This communication is designed to help you derive maximum value from your software by providing the most up-to-date technical information, answers to frequently asked questions, and links to other key information.
The Support Portal for IBM Endpoint Manager
Find technical content, answers, solutions and much more.
IBM Endpoint Manager Support Center
Resources for troubleshooting and resolving IEM problems.
IBM Assist On Site or AOS
Live remote assistance tool to securely view and share control of your desktop to help speed up the problem determination, collection of data, and ultimately help resolve complex issues.
Most recent News and Flashes
- Updated fix pack for SmartCloud Control Desk 18.104.22.168 replaces 22.214.171.124 fix pack released in July 2014
- Video training module released for IBM Endpoint Manager 8.2
Latest Technotes and FAQs
- How do I create a Windows computer image with a IEM Client pre-installed on it?
- .NET Framework 1.0 SP 3 and .NET Framework 1.1 SP 1 will not complete with MS05-004 installed
- How do I change the gather interval for a iEM Client to enable command polling?
- Known Issues in IBM Endpoint Manager 9.0
- Does the BigFix Agent require regedit.exe to operate properly on Windows?
- qna or xqna - reports error while loading shared libraries
- IEM Server Plugin Service installation and setup
- Received the File error "class FileIOError" message when launching IEM console from IEM Server
- Automatic Relay Selection Fails
- Can I automatically assign a IEM Client a particular relay at installation time?
- How do I troubleshoot "RPC Failure" in IEM Client Deploy?
- Why is my Non-Master Operator Console blank in the new 8.x version?
- Moving Linux Relay cache
- Database error: A database query unexpectedly failed to return any results
- IEM interaction with Microsoft's automatic update client
- How do I know if message level encryption is working?
- How do I add a new Custom Executable for a Web Reports Scheduled Activity?
- Automatic Relay Selection Fails
- IEM Server Database Propagator is not propagating new site versions after IEM upgrade
Most recent APARs
- IV59779: Authentication on proxy fails using domain user
- IV62165: Software knowledge base toolkit for IEM for SUA 9.0.1 is not installed properly - missing in the dashboard panel
- IV62892: Strange characters in scan
- IV61614: Import fails with error: batch failure
- IV59595: SUA 2.x does not work in parallel with 9.x due to sqlserverexception: invalid object name dss.object_metadata
- IV61145: Scan.log is not updated after 'initiate scan' task
- IV61534: Import fails
- IV64061: Fixletid(298279407) in non-English site has error in the action script
- IV59725: Initial import failing
- IV59188: Documentation for SUA 9.0 wrongly refers to "IBM software inventory"
- IV58140: SUA 9: get common inventory technology catalog fixlet fails when SUA is not installed on IEM server
Latest Downloads and Fixes
- IBM Endpoint Manager for Remote Control Interim Fix 8.2.0-TIV-TEMRC820-IF0003
- IBM Endpoint Manager for Remote Control Interim Fix 8.2.1-TIV-TEMRC821-IF0008
- IBM Endpoint Manager for Remote Control Interim Fix 9.0.0-TIV-IEMRC900-IF0006
- IBM Endpoint Manager for Remote Control Interim Fix 9.0.1-TIV-IEMRC901-IF0004
- IBM Endpoint Manager for Remote Control Interim Fix 9.1.0-TIV-IEMRC910-IF0003
- IBM Fix Central - 8.2.0-TIV-TEMRC820-WIN-IF0003
- IBM Fix Central - 8.2.0-TIV-TEMRC820-MULTI-IF0003
- IBM Fix Central - 8.2.0-TIV-TEMRC820-LINUX-IF0003
- IBM Fix Central - 8.2.0-TIV-TEMRC820-IF0003-Readme.txt
- IBM Fix Central - 8.2.1-TIV-TEMRC821-MULTI-IF0008
Fix Central for IBM Endpoint Manager
This document points to the fixes by version for the IBM Endpoint Manager product.
Education and training
IBM Endpoint Management Calendar of Events - Tivoli User Community
Find education events happening here.
Support Technical Exchange training events for IBM Endpoint Manager
This is where you can find new or previous technical training events that are available.
IBM Education Assistant complimentary flash training modules for IBM Endpoint Manager
Short technical training modules to help with the administration of your Endpoint Manager software.
Training Videos for IBM Endpoint Manager
Where can I learn more about IEM via videos?
Problem Solving Resources
Featured Documents for Endpoint Manager
This article lists features to the most requested documents as well as those identified as valuable in helping answer your questions related to IBM Endpoint Manager and will be updated periodically to reflect new trends and issues.
Collecting Data: Read First for Endpoint Manager Products
Gathering this MustGather information before calling IBM support will help you understand the problem and save time analyzing the data.
Endpoint Manager Document Central
This page includes documentation links for IBM Endpoint Manager.
Forums and Wikis
IBM Endpoint Management Forum
Connect, learn, and share with the IBM Endpoint Management experts.
IBM Endpoint Manager (BigFix) Forums
This forum is geared towards administrators and users of the various IBM Endpoint Manager products.
Welcome to the Global User Community for Endpoint Management and BigFix
The Global User Community is the largest on-line and off-line organization of professionals in the world.
IBM Endpoint Manager (BigFix) Community
This is a Non-IBM sponsored community.
IBM Endpoint Manager Wiki
Wikis provide you with best practices and scenarios for using the product.
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The C&SI IBM Endpoint Manager Support Team!
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