Client self assist - Technical Support Information for IBM Endpoint Manager Administrators
June 05, 2015 | Issue #6
Welcome to the IBM Endpoint Manager technical support information newsletter. This communication is designed to help you derive maximum value from your software by providing the most up-to-date technical information, answers to frequently asked questions, and links to other key information.
Important Announcement: This newsletter will be discontinued. We invite you to visit IBM's dWAnswers forum to find answers to many of your questions and to collaborate with your peers.
It is officially live! The IT Service Management (Tivoli) support and development staff's are daily contributing Q&A in IBM's dWAnswers forum.
Simply type in a "tag" - which is usually your products acronym to see what topics exist. For example: IBM Tivoli Endpoint Manager is simply IEM.
The Support Portal for IBM Endpoint Manager
Find technical content, answers, solutions and much more.
IBM Endpoint Manager Support Center
Resources for troubleshooting and resolving IEM problems.
IBM Assist On Site or AOS
Live remote assistance tool to securely view and share control of your desktop to help speed up the problem determination, collection of data, and ultimately help resolve complex issues.
Most recent News and Flashes
Latest Technotes and FAQs
Most recent APARs
Latest Downloads and Fixes
Fix Central for IBM Endpoint Manager
This document points to the fixes by version for the Endpoint Manager product.
Education and training
IBM Education Assistant complimentary flash training modules for Endpoint Manager
Short technical training modules to help with the administration of your Endpoint Manager software.
Training Videos for Endpoint Manager
Where can I learn more about IEM via videos?
Problem Solving Resources
Featured Documents for IBM Endpoint Manager
This article lists features to the most requested documents as well as those identified as valuable in helping answer your questions related to IBM Endpoint Manager and will be updated periodically to reflect new trends and issues.
Collecting Data: Read First for Endpoint Manager Products
Gathering this MustGather information before calling IBM support will help you understand the problem and save time analyzing the data.
IBM Endpoint Manager Server System Requirements
The following article specifies the hardware and server configurations for a single dedicated IBM Endpoint Manager Server.
IBM Endpoint Manager Document Central
This page includes documentation links for Endpoint Manager.
Forums and Wikis
IBM Endpoint Management Forum
Connect, learn, and share with the Endpoint Management experts.
IBM Endpoint Manager Wiki
Wikis provide you with best practices and scenarios for using the product.
IBM Endpoint Management Community Wiki
Collaborate and contribute to other Developerworks IEM peers.
IBM Endpoint Manager (BigFix) Community
This is a Non-IBM sponsored community.
Welcome to the Global User Community for Endpoint Management and BigFix
The Global User Community is the largest on-line and off-line organization of professionals in the world.
If you have peers or co-workers that may benefit from these newsletters, please have them bookmark this link
The IBM Endpoint Manager Support Team!
Keep up-to-date with IBM Electronic Support through these social media channels:
Twitter | Facebook | IBM Electronic Support Community Blog | YouTube | LinkedIn
Tivoli Endpoint Manager
BigFix Endpoint Manager