IBM Support

September, 2016 - IBM BigFix products Customer Support technical information newsletter

Newsletter


Abstract

Client self assist - Technical Support Information for IBM BigFix Administrators and users

Content

This current newsletter contains links to IBM BigFix (formerly known as IBM Endpoint Manager and Tivoli Endpoint Manager) technical support documents and information. It is intended to help you be proactive in the support and administration of your software.

Product Releases and News
1. IBM BigFix Patch: Content Release: Patches for Windows published 2016-09-30 
Content in the Patches for Windows site has been modified
2. [Release] IBM BigFix Patches for Windows extends support to other languages for the Windows 10 feature upgrades 
IBM BigFix Patch announced its support for more languages for the Windows 10 Feature Upgrade. A prior BigFix release in May 2016 supported English (United States) and Japanese language versions. In this release, BigFix Patch expands its coverage to include 22 more language versions.
3. IBM BigFix Patch: Content Modification: Updates for Mac Applications (v142) published 2016-08-23 
Content in Updates for Mac Applications has been modified.
4. IBM BigFix Patch: Content Release: Patches for Windows published 2016-08-19 
Content in the Patches for Windows site has been modifiedwith new fixlets, modified fixlets...
5. IBM BigFix Remote Control Interim Fix 9.1.2-TIV-IBRC912-IF0002 
IBM BigFix Remote Control 9.1.2 (9.1.2-TIV-IBRC912-IF0002) Fixes related to APARs and other minor code updates.
6. IBM Endpoint Manager for Remote Control Interim Fix 9.0.1-TIV-IEMRC901-IF0010 
IBM Endpoint Manager for Remote Control 9.0.1 (9.0.1-TIV-IEMRC901-IF0010) Fixes related to APARs and other minor code updates.
7. IBM BigFix Remote Control Interim Fix 9.1.2-TIV-IBRC912-IF0001 
IBM BigFix Remote Control 9.1.2 (9.1.2-TIV-IBRC912-IF0001) Fixes related to APARs and other minor code updates.

Helpful Content
The following is a selection of some of our more popular articles and videos. Reviewing these articles may preemptively resolve a technical issue for you or address a question you didn't even think to ask!


Community Events
Each month, we host OpenMic webcasts to address common technical issues of the day. Attending these sessions is a great way to stay informed with regard to our major product features and common technical issues.


PSIRT
The IBM Product Security Incident Response Team (PSIRT) is a global team that manages the receipt, investigation and internal coordination of security vulnerability information related to IBM offerings. Each month, Security Flashes are published as vulnerabilities are announced by IBM.


Getting Help
There are several methods to contact support for your technical issues. Additionally, there are many support-related resources as well including the IBM My Notifications and Fix Central. The following are some of the more common and useful resources available as well as details on what is included with each resource.


Social Media



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Original publication date

2016/9/26

Cross reference information
Segment Product Component Platform Version Edition
Security IBM BigFix Platform
Security Tivoli Endpoint Manager for Core Protection
Security Tivoli Endpoint Manager for Lifecycle Management
Security Tivoli Endpoint Manager for Patch Management
Security Tivoli Endpoint Manager for Power Management
Security Tivoli Endpoint Manager for Security and Compliance
Security IBM BigFix Compliance
Security IBM BigFix Lifecycle
Security IBM BigFix Patch
Security IBM BigFix Protection
Security IBM MobileFirst Protect (MaaS360)
Security IBM BigFix Inventory

Product Alias/Synonym

BigFix Endpoint Manager
IBM BigFix
IBM Endpoint Manager
IEM
TEM
Tivoli Endpoint Manager

Document information

More support for: IBM BigFix family

Software version: 8.2, 9.0, 9.1, 9.2, 9.5, Version Independent

Operating system(s): AIX, CentOS, HP-UX, Linux, OS X, Platform Independent, Solaris, Ubuntu, Windows

Reference #: 7027063

Modified date: 2016-09-30