Client self assist - Technical Support Information for IBM BigFix Administrators
This current newsletter contains links to IBM BigFix (formerly known as IBM Endpoint Manager and Tivoli Endpoint Manager) technical support documents and information. It is intended to help you be proactive in the support and administration of your software.
|Product Releases and News
IBM BigFix WebUI Release: BigFix Query, Executive Dashboard and Updated Overview Dashboard
The IBM BigFix team announced the release of several features in WebUI including, but not limited to: BigFix query application, which brings real-time endpoint inspection to Lifecycle and Compliance customers; Executive Dashboard, which provides a real-time health view at a glance; and the overview dashboard now can be customized!
9.5 Patch 2 Released for IBM BigFix Platform
This release is primarily intended as the platform support for the BigFix Query functionality. With Lifecycle and/or Compliance Security enabled, analysts and Master Operators can easily gather endpoint information by creating ad-hoc queries and submitting them from either REST API or from the BigFix Query application.
Migrating from SUA 2.2 to BigFix Inventory
Software Use Analysis 2.2 will withdraw support in April 2017. To have access to new features, certifications of operating systems and virtualizations as well as assistance of IBM Support, migrate to the latest version of IBM BigFix Inventory.
New MaaS360 Community in IBM developerWorks
The MaaSters Center is a community dedicated to MaaS360 on developerWorks. MaaS360 is a comprehensive mobile management and security solution for devices, applications, and content. This community is your source to connect with product experts, get access to the latest technical information, and learn best practices about MaaS360
Fix Central for IBM BigFix family
This page points to the fixes by version for the BigFix family of products.
Passport Advantage Online - Customer
Are you looking for neither fixes nor updates? Please visit Passport Advantage to download most purchased software products.
BigFix Blog on IBM developerWorks
For more updates and news please visit the IBM BigFix Blog.
There are several methods to contact support for your technical issues. Additionally, there are many support-related resources as well including the IBM My Notifications and Fix Central. The following are some of the more common and useful resources available as well as details on what is included with each resource.
Original publication date
BigFix Endpoint Manager
IBM Endpoint Manager
Tivoli Endpoint Manager