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December, 2016 - IBM BigFix products Customer Support technical information newsletter



Client self assist - Technical Support Information for IBM BigFix Administrators and users


This current newsletter contains links to IBM BigFix (formerly known as IBM Endpoint Manager and Tivoli Endpoint Manager) technical support documents and information. It is intended to help you be proactive in the support and administration of your software.

Product Releases and News
    1. NEW! The IBM Security Learning Academy 
    We are pleased to announce that the IBM Security Learning Academy is now live! We invite you to take full advantage of this new resource. Visit the IBM Security Learning Academy to start building your security skills today.
    2. BigFix 9.5 Patch 4 is now available 
    Main features of v9.5.4.38 for the BigFix Platform include: Enhancement for BigFix Agent on Ubuntu; Update of OpenSSL library; APAR and bug fixes; Added BigFix Relay support; Serviceability enhancements.
    3. IBM BigFix Version 9.x: Capacity Planning, Performance, and Management Guide 
    Capacity planning involves the specification of the various components of an installation to meet customer requirements, often with growth or timeline considerations. IBM BigFix offers endpoint lifecycle and security management for large scale, distributed deployments of servers, desktops, laptops, and mobile devices across physical and virtual environments.
    4. IBM BigFix 9.5 - System Requirements 
    This document provides the system requirements information on the supported releases of IBM BigFix products from which you can select system requirements from different levels and organizations of detail.

Helpful Content
The following is a selection of some of our more popular articles and videos. Reviewing these articles may preemptively resolve a technical issue for you or address a question you didn't even think to ask!

Community Events
Each month, we host OpenMic webcasts to address common technical issues of the day. Attending these sessions is a great way to stay informed with regard to our major product features and common technical issues.

The IBM Product Security Incident Response Team (PSIRT) is a global team that manages the receipt, investigation and internal coordination of security vulnerability information related to IBM offerings. Each month, Security Flashes are published as vulnerabilities are announced by IBM.
Getting Help
There are several methods to contact support for your technical issues. Additionally, there are many support-related resources as well including the IBM My Notifications and Fix Central. The following are some of the more common and useful resources available as well as details on what is included with each resource.

Social Media
    Ask questions on dW Answers! 
    IBM BigFix is excited to be using the dW Answers forum. Answer questions with the tag "bigfix" to earn reputation and become an expert!


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Original publication date


Cross reference information
Segment Product Component Platform Version Edition
Security IBM BigFix Platform
Security Tivoli Endpoint Manager for Core Protection
Security Tivoli Endpoint Manager for Lifecycle Management
Security Tivoli Endpoint Manager for Patch Management
Security Tivoli Endpoint Manager for Power Management
Security Tivoli Endpoint Manager for Security and Compliance
Security IBM BigFix Compliance
Security IBM BigFix Lifecycle
Security IBM BigFix Patch
Security IBM BigFix Protection
Security IBM MobileFirst Protect (MaaS360)
Security IBM BigFix Inventory

Product Alias/Synonym

BigFix Endpoint Manager
IBM BigFix
IBM Endpoint Manager
Tivoli Endpoint Manager

Document information

More support for: IBM BigFix family

Software version: 8.2, 9.0, 9.1, 9.2, 9.5, Version Independent

Operating system(s): AIX, CentOS, HP-UX, Linux, OS X, Platform Independent, Solaris, Ubuntu, Windows

Reference #: 7027063

Modified date: 23 December 2016