Client self assist - Technical Support Information for Endpoint Manager Administrators
December 05, 2014 | Issue #05
Welcome to the IBM Cloud and Smarter Infrastructure (C&SI) - IBM Endpoint Manager technical support information newsletter. This communication is designed to help you derive maximum value from your software by providing the most up-to-date technical information, answers to frequently asked questions, and links to other key information.
The Support Portal for Endpoint Manager
Find technical content, answers, solutions and much more.
IBM Endpoint Manager Support Center
Resources for troubleshooting and resolving TEM problems.
IBM Assist On Site or AOS
Live remote assistance tool to securely view and share control of your desktop to help speed up the problem determination, collection of data, and ultimately help resolve complex issues.
- Can you provide an example of a login script to install the IEM Client?
- How do I test my IEM Relevance queries? What is QNA?
- Server Automation V8.2 scrolling issue on Internet Explorer versions 8, 9, 10, 11
- Training Videos for IBM Endpoint Manager
- IBM Endpoint Manager Support Center
- IBM Endpoint Manager Platform Support Policy
- Links from Tivoli Endpoint Manager for Remote Control 8.2.x to Tivoli Remote Control v5.1.2 documentation are no longer available
- IEM console disk usage
- OSD MDTBundle Creation fails - MDT
- What are the minimum requirements for Trend Micro Core Protection Module for Mac?
- Error: The server failed to verify your login: The private key does not match the existing certificate. (error HTTP 400 in method /data/upgrade-login)
- Cleaning up expired/orphaned actions in the database
- Patching sites list Source Severities as N/A and <unspecified>
- Change IEM TRC Server certificate hostname
Most recent APARs
- IV65724: Script error clicking "BES server health | number of clients on main bes server"
- IV67173: Discrepancy in nmo's "deployment health checks" visibility
- IV65008: fixlets for kb2716429 should depend on sql server reporting services (ssrs)
- IV64815: 2687455 fixlets show false negative relevance
- IV67157: Databaseconnectionerror after installing SUA and configuring a remote database
- IV67226: Fixletid (283757901): 2837579: description of the powerpoint 2010 update 2837579 - Office 2010 sp2 (x64) is false positive
- IV64810: 2836940 fixlets show false positive relevance
- IV63029: The fixlet 1403003 from the patches for windows (Japanese) site is false positive to the target machine
- IV66766: Console is in a "not responding" state while evaluating session relevance
- IV66762: IEM task change vlan (id 727, site virtual Endpoint Manager) fails to change a vlan configured on vsphere distributed switch
Latest Downloads and Fixes
- IBM Endpoint Manager for Remote Control Interim Fix 9.1.0-TIV-IEMRC910-IF0004
- Tivoli Endpoint Manager for Remote Control Interim Fix 8.2.1-TIV-TEMRC821-IF0006
- Tivoli Endpoint Manager for Remote Control Interim Fix 8.2.1-TIV-TEMRC821-IF0009
- IBM Fix Central - 8.2.1-TIV-TEMRC821-WIN-IF0009
- IBM Fix Central - 8.2.1-TIV-TEMRC821-MULTI-IF0009
- IBM Fix Central - 8.2.1-TIV-TEMRC821-LINUX-IF0009
- IBM Fix Central - 8.2.1-TIV-TEMRC821-IF0009-Readme.txt
Fix Central for Endpoint Manager
This document points to the fixes by version for the Endpoint Manager product.
Education and training
Endpoint Management Calendar of Events - Tivoli User Community
Find education events happening here.
Support Technical Exchange training events for Endpoint Manager
This is where you can find new or previous technical training events that are available.
IBM Education Assistant complimentary flash training modules for Endpoint Manager
Short technical training modules to help with the administration of your Endpoint Manager software.
Training Videos for Endpoint Manager
Where can I learn more about TEM via videos?
Problem Solving Resources
Featured Documents for Endpoint Manager
This article lists features to the most requested documents as well as those identified as valuable in helping answer your questions related to IBM Endpoint Manager and will be updated periodically to reflect new trends and issues.
Collecting Data: Read First for Endpoint Manager Products
Gathering this MustGather information before calling IBM support will help you understand the problem and save time analyzing the data.
Endpoint Manager Document Central
This page includes documentation links for EndpointManager.
Forums and Wikis
Endpoint Management Forum
Connect, learn, and share with the Endpoint Management experts.
Endpoint Manager (BigFix) Forums
This forum is geared towards administrators and users of the various Endpoint Manager products.
Welcome to the Global User Community for Endpoint Management and BigFix
The Global User Community is the largest on-line and off-line organization of professionals in the world.
IBM Endpoint Manager (BigFix) Community
This is a Non-IBM sponsored community.
IBM Endpoint Manager Wiki
Wikis provide you with best practices and scenarios for using the product.
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The C&SI IBM Endpoint Manager Support Team!
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