July, 2015 - Netcool/Impact Customer Support Technical Information Newsletter



Client self assist - Technical Support Information for Netcool/Impact Administrators


Welcome Banner
Middleware - NC/Impact Support Newsletter

July 07, 2015 | Issue #7

Important Announcement: This is the final edition of the Netcool/Impact newsletter.  We invite you to visit  IBM's dWAnswers forum to find answers to many of your questions and to collaborate with your peers.  The IT Service Management (Tivoli) Support and Development staff's are daily contributing Q&A to this live forum.
Simply type in a "tag" - which is usually your product's acronym to see what topics exist.  For example: IBM
Netcool/Impact is simply NCI.

Support Resources

  1. The Support Portal for Netcool/Impact
    Find technical content, answers, solutions and much more.
  2. IBM Assist On-site
    Live remote assistance tool to securely view and share control of your desktop to help speed up the problem determination, collection of data, and ultimately help resolve complex issues.

Latest Technotes and FAQs

Most recent APARs

Latest Downloads and Fixes

  1. Fix Central for Netcool/Impact
    A tool that helps you search and provide fixes and updates for your system's software, hardware, and operating system.

Education and training

  1. IBM Education Assistant complimentary flash training modules for Netcool/Impact
    Short technical training modules to help with the administration of your Netcool/Impact software.

Problem Solving Resources

  1. Information to include (MustGather: Read first) for Netcool/Impact
    Gathering data before requesting support will help you understand the problem and save time analyzing the data.
  2. IBM Netcool/Impact 6.1.1 Best Practices Guide
    Gathering data before requesting support will help you understand the problem and save time analyzing the data.
  3. Netcool/Impact Documentation Central
    This page includes various documentation links.

Forums and Wikis

  1. Business Service Management Community
    Connect, learn, and share with the Business Service Management experts.
  2. Netcool/Impact Wiki
    This Wiki provides you with best practices and scenarios for using the product.

If you have peers or co-workers that may benefit from these newsletters, please have them bookmark this link

Warmest regards,
The Tivoli Netcool/Impact Support Team!

Keep up-to-date with IBM Electronic Support through these social media channels:
Twitter | FacebookIBM Electronic Support Community Blog | YouTube | LinkedIn

Related information

Tivoli Participating Product Technical Newsletters

Product Alias/Synonym

Tivoli Netcool/Impact
IBM Tivoli Netcool/Impact
Tivoli Netcool Impact
IBM Tivoli Netcool Impact

Document information

More support for:

Tivoli Netcool/Impact

Software version:

All Versions

Operating system(s):

AIX, HP-UX, Linux, Solaris, Windows

Software edition:

Edition Independent

Reference #:


Modified date:


Translate my page

Content navigation