This list features the documents most frequently requested by our customers, as well as other information identified by Support as valuable in helping answer questions related to IBM Tivoli System Automation for Multplatforms (TSAMP).
See "Change History" at bottom of page, for date of most recent updates, reflecting new trends and issues.
This note contains links (URLs) to TSAMP technical support documents and information that can help you get more value from your software, and be proactive in the support and administration of your TSAMP environment.
This note includes:
- Hot Topics
- Downloads and Updates
- Popular Technotes
- Presentations from Support
- Whitepapers from Support
- Learning more about TSAMP
- IBM Software Support Resources
- Latest Data collection utility for TSAMP (getsadata)
The getsadata utility will gather environmental, configuration, log, and trace data specific to TSAMP (Automation component), RSCT (cluster component), and TSAMP's Base Operations Console (if installed).
- Diagnostic data collection strategy for TSAMP managed DB2 environments
Click here for DB2 HADR and HA Shared Disk setups
Click here for Smart Analytics and pureScale environments
- New Tool to integrate TSAMP and DB2 HADR on Windows - tsahadrwin.sh
This is small tool that will streamline the creation of an automation policy (resource model) so as to allow TSAMP to manage a DB2 HADR environment on the Windows platform.
- Repair Tool for DB2 v10.1 to 10.1.0.2 environments managed by TSAMP - add_rels.sh
This is a script that creates missing relationships as a result of bugs in the DB2 utility called "db2haicu", refer to DB2 APARs IC91667 and IC91816. The missing relationships result in the lack of an automated failover in the event of network related outages. The problems with db2haicu will be resolved as of DB2 v10.1.0.3.
- New scripts improve integration between DB2 High Availability Disaster Recovery and IBM Tivoli System Automation for Multiplatforms (Windows)
In Version 9.7 Fix Pack 4 and later fix packs, you can use these new scripts to enable automatic management for DB2® servers using DB2 High Availability Disaster Recovery (HADR) and IBM® Tivoli® System Automation for Multiplatforms (SA MP) on Windows operating systems.
|Downloads and Updates|
- Latest Fixpack by release :
- Visit IBM Passport Advantage to access entitled software media.
- Visit Fix Central to access Fix Packs for TSAMP.
- Reboots and Heartbeat
Reasons RSCT (TSAMP) would reboot a server
Cluster heartbeat temporarily unsuccessful leading to reboot
Checking and Adjusting Heartbeat sensitivity
How to stop RSCT (TSAMP) from rebooting a node
Possible malfunction on local adapter - How netmon.cf may help
Why netmon.cf is important
Each node sees itself online and the other node offline
- Maintenance and cleanup
Manual steps equivalent to 'db2haicu -delete'
Manually adding/removing interface alias/secondary addresses
Completely stopping DB2 / TSAMP / RSCT for maintenance reasons
Rolling Upgrade Procedure for a TSAMP Automated HADR Environment
Force swap/change of Master IBM.RecoveryRM Daemon
Domain stuck pending online - domain potentially corrupt
Using SyncConfig to rebuild a corrupted TSAMP/RSCT node
Steps to consider if planning to rebuild a TSAMP node
- Diagnostic related - general
Collect Data: For "Tivoli System Automation for Multiplatforms"
Enable syslog on AIX for TSAMP / RSCT / DB2
Steps for setting up Trace Spooling for RSCT/TSAMP Daemons
Minimal Trace Spooling setup for TSAMP
Modified/Reduced Trace Spooling setup - Less storage required
Diagnosing and resolving an lssam hang
Force swap/change of Master IBM.RecoveryRM Daemon
- Diagnostic related - DB2 related
DB2 instance stays "Offline", its group showing "Failed offline"
ExcludedList for HADR Resource Group
db2haicu unsuccessful because of 2661-011 MonitorCommand NULL error
After db2haicu, instances show Pending online
HADR resource group remains locked after successful takeover
No failover attempted in TSA managed HA or HADR v10.1.0.2 environment (missing relationships)
- Install related
TSAMP cannot install rsct.basic on AIX
DB2 Version 10.1 Activation key part numbers
TSAMP in a domain-joined Windows environment
TSAMP GUI installer won't authenticate user's password
- General Configuration work
Examples of making or changing Equivalencies by CLI
Recommendations for a TSAMP controlled DB2 HA/HADR environment
Recommended configuration changes for a TSAMP automated HADR on Windows
- General Configuration work
Failover test - difference between unplugging network and ifconfig down
Simulate an interface down for TSAMP, "ifdown eth0" vs "ifconfig eth0 down"
|Presentations from Support|
- Step-by-step guide for migrating to TSAMP v3.2.1 from any earlier release
- Basic Troubleshooting for TSAMP
- Common Problems using Tivoli System Automation for MP
- TSAMP Specifics in a DB2 Balanced Warehouse Environment
- Integration of Tivoli Automation MP and DB2 v9.5 HADR
|Whitepapers from Support|
Migrating to TSAMP v3.2 in an Automated HADR Environment - April 2013.pdf
Entire Domain Migration in an Automated HADR Environment_2011-02-25.pdf
Migrating TSAMP v2.2 to v3.2 in a DB2 Warehouse Environment - Apr 2012.pdf
Rolling Upgrade Procedure for a TSAMP Automated HADR Environment - Oct 2011.pdf
Rolling Upgrade Procedure for a TSAMP Automated DB2 Shared Disk Environment - Sept 2011.pdf
Shutdown Procedure for an Automated HADR Environment - March 2012.pdf
|Learn more about TSAMP|
|IBM Software Support Resource|
- IBM Support Portal for TSAMP
Primary support resources for IBM Tivoli System Automation for Multiplatforms.
- IBM Software Support Lifecycle page
The IBM Software Support Lifecycle policy specifies the length of time support will be available for IBM software.
2012-05-01: Creation Date.
2012-11-05: Added to the list of popular technotes. Created new MustGather section within Hot Topics and added "TSA MustGather for Smart Analytics and PureScale - 2012-11-02.pdf". Updated "Migrating to TSAMP v3.2 in an Automated HADR Environment - Oct 2012.pdf" document under Whitepapers section.
2013-01-30: Updated "TSA MustGather for Smart Analytics and PureScale - 2013-01-29.pdf". Added 3 more technotes including a new technote section called "General Configuration work".
2013-03-22: Updated "TSA MustGather for Smart Analytics and PureScale - 2013-03-22.pdf".
2013-04-03: Updated "Latest Fixpack by Release" to 3.2.2 Fixpack 4. Removed 2.3 Fixpack 6 from "Latest Fixpack by Release". Updated "Migrating to TSAMP v3.2 in an Automated HADR Environment - April 2013.pdf" document under Whitepapers section. Added "Applying a Fixpack to TSAMP v3.2.x.x in an Automated HADR Environment - April 2013.pdf" document under Whitepapers section. Updated a technote "TSAMP cannot install rsct.basic on AIX". Added "Recommendations for a TSAMP controlled DB2 HA/HADR environment" technote.
2013-04-08: Added technote: "Possible malfunction on local adapter..." and removed "Location and contents of netmon.cf"
2013-04-25: Added a bunch of technotes and added two new categories of technotes. Added the "tsahadrwin.sh" tool in the "Hot Topics" area. Remove the PDF attachments for the MustGather docs and replaced with links to separate technotes.
2013-05-14: Added technote: "No failover attempted in TSA managed HA or HADR v10.1.0.2 environment". Also added this same technote under the "Hot Topics" section with more description around the observed symptoms.
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