July, 2014 - Network Manager IP Edition - Customer Support Technical Information Newsletter



Client self assist - Technical Support Information for Network Manager IP (formerly Netcool/Precision IP) Administrators


Welcome to the Network Manager IP Edition technical support information newsletter. This communication is designed to help you derive maximum value by providing the most up-to-date technical information, answers to frequently asked questions, and links to other key information.

Support Resources

  1. The Support Portal for Network Manager IP
    Find technical content, answers, solutions and much more.
  2. Self-Help Technical Links for Network Manager IP Edition Administrators
    These documents have links to various e-Support documents to help you with your administration for Network Manager IP Edition versions 3.8 and 3.9.
  3. Useful links for ITNM
    These documents have links to various e-Support documents to help you with your administration for Network Manager IP Edition versions 3.8 and 3.9.
  4. Electronic Entry of Software Service Requests (SR)
    Streamlined problem submission process to open a problem on-line with IBM Support.
  5. Enhanced Customer Data Repository (ECuRep)
    A secure data repository with problem determination tools and functions for the problem management records (PMR) life cycle management.
  6. Subscribe to My Notifications for Network Manager IP
    Subscribe and receive daily or weekly announcements through e-mail, custom Web pages and RSS feeds.

Latest Technotes and FAQs

Most recent APARs

Latest Downloads and Fixes

  1. Fix Central for Network Manager IP Edition
    This document points to the fixes by version for the Network Manager IP Edition product.
  2. ISA Lite for IBM Network Manager IP Edition
    IBM Support Assistant Data Collector to quickly collect diagnostic files, such as log files, configuration files or to run traces. This automated data collection is reliable, accurate and saves you time. Just download it for your product, extract the package and go!

Education and training

  1. Support Technical Exchange training events for Network Manager IP
    This is where you can find new or previous technical training events that are available.
  2. IBM Education Assistant complimentary flash training modules for Network Manager IP
    Short technical training modules to help with the administration of your Network Manager IP Edition software.
  3. IBM authorized training - Worldwide
    Live and self paced courses on this product

Problem Solving Resources

  1. Featured Documents for Network Manager IP Edition
    This document contains links to technical support documents and information that can help you get more value from your software, and be pro-active in your support and administration.
  2. ITNM 3.8 Installation and Configuration Guide
    PDF for ITNM 3.8 "Installation and Configuration Guide".
  3. ITNM IP Edition system requirements
    This document details the system requirements for ITNM IP Edition 3.7 and 3.8.
  4. Network Manager IP Documentation Central
    This page includes documentation links for Network Manager IP Edition.
  5. IBM Electronic Support
    Easy, Fast, Smart. Has a portfolio of tools and resources to keep your systems, software, and applications running smoothly.
  6. Software product compatibility reports
    Reports about compatible software combinations.
  7. IBM Software Accelerated Value Program
    Delivers a pro-active, cost-reducing, and productivity enhancing advisory service.
  8. C&SI Support - Pro-active and Security Vulnerability Notification
    IBM remains committed to ensuring our customers are successful with the IBM software portfolio. With the increased concern regarding software vulnerability and other significant issues.

Forums and Wikis

  1. Service Management Connect
    Connect, learn, and share with Integrated Service Management (ISM) professionals and get access to developers and technical experts who provide their perspectives and expertise to help you implement ISM solutions.
  2. Network and Server Assurance Community
    Connect, learn, and share with the Business Service Management experts.
    Network Manager IP Edition and Transmission Edition
    This forum is geared towards administrators and users of Netcool Network Manager - IP Edition and Network Manager - Transmission Edition, formerly known as Netcool Precision IP.
  3. Network Manager Wiki
    This Wiki provides you with best practices and scenarios for using the product.
  4. Welcome to the Global C&SI User Community
    The Global C&SI User Community is the largest on-line and off-line organization of professionals in the world.
  5. C&SI RFE Community
    You can collaborate with development teams and other product users regarding product requests for enhancements topics.
  6. RFE Frequently Asked Questions
    Provides answers to some of the most frequently asked questions regarding the RFE process and the RFE community.

If you have peers or co-workers that may benefit from these newsletters, please have them Bookmark this link: Network Manager IP Newsletter

Warmest regards,
The C&SI Network Manager IP Support Team!

Keep up-to-date with IBM Electronic Support through these social media channels:
Twitter | Facebook | IBM Electronic Support Community Blog | YouTube | LinkedIn

Related information

Tivoli Participating Product Newsletters

Product Alias/Synonym

Network Manager IP
IBM Tivoli Network Manager IP
Precision IP
IBM Tivoli Precision IP

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Document information

More support for:

Tivoli Network Manager IP Edition

Software version:

Version Independent

Operating system(s):

AIX, HP-UX, Linux, Solaris, Windows, z/OS

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Edition Independent

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