Client self assist - Technical Support Information for Network Manager IP (formerly Netcool/Precision IP) Administrators
Welcome to the Network Manager IP Edition technical support information newsletter. This communication is designed to help you derive maximum value from your Netcool/Precision-IP software by providing the most up-to-date technical information, answers to frequently asked questions, and links to other key information. Please take a moment to read through the materials provided below. We are confident that you will find these resources helpful and informative.
Network Manager IP Edition On-line Self-Help Resources:
- The Support Portal for Network Manager IP allows you to find technical content, answers, solutions and much more.
- Self-Help Technical Links for Network Manager IP Edition Administrators and Useful links for ITNM - These documents have links to various e-Support documents to help you with your administration for Network Manager IP Edition versions 3.8 and 3.9.
- Electronic Entry of Software Service Requests (SR) - Click here to see more details about this streamlined problem submission process to open a problem on-line with IBM Support.
- Enhanced Customer Data Repository (ECuRep) - is a secure and fully supported data repository with problem determination tools and functions. It updates problem management records (PMR) and maintains full data life cycle management.
- Subscribe to My Notifications for Network Manager IP and receive daily or weekly announcements through e-mail, custom Web pages and RSS feeds.
- C&SI Loves Your Feedback! - Help us serve you better by sharing your feedback!
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Flash and News documents for Network Manager IP Edition
IBM Education Assistant video training released for Tivoli Network Manager: V3.9
IBM Tivoli Network Manager - Compliant with new crypto standards
Technote and FAQ documents for Network Manager IP Edition
How to determine new devices added by last discovery
Tracking every query received by ncp_model process
ERROR_CODE values in KNP_POLL_DATA_COLLECTION
Mo st recent
Table or View does not exist when executing itnm_polldata_pruning script against Oracle
ITNM failover - Failed to download topology
ExtraInfo interface details updating ncim
Alcatel5620 collector won't start, Collector.pm line 116
$DOMAIN_NAME in Failover EventGatewaySchema file
Access denied for Networkviews to all ITNM users.
delete ncpoller.active_poll_events repeated
Custom fields populated by stitchers fail to map into dNCIM
RCA for Layer One connections
Backup ncp_poller failed with Error CPollerStoreMgr.cc and CNcpPollerApplication.cc
APAR documents for Network Manager IP Edition
IV56717: Added aoc device classifications in itnm for the arista manufacture and a sub-class for the arista veos
IV46734: Dynamic distinct views change their parent-child hierarchy in the network view tree
IV56672: Createtrunkconnections stitcher could generate disco core when dealing with corrupted data
IV56570: Assignitnmroles.sh fails since it expects a relative path for "../../netcool/precision/bin/finduser.py"
IV57326: Running ncp_oql to query ncim can result in either duplicate records and/or a core file on program exit
IV54311: Show events, show root cause and show suppressed tool fail when ITNM is installed without using the default context root
IV56382: ITNM_poller.pl domain issue
IV55465: ITNM 3.9 network device configuration errors displays data from other domains
IV44515: ITNM 3.9 mib graph loses collected mib data
IV54849: knp_poll_data_collection table attributes not synchronized
Download and Fixes documents for Network Manager IP Edition
- Fix Central for Network Manager IP Edition - This document points to the fixes by version for the Network Manager IP Edition product.
- ISA Lite for IBM Network Manager IP Edition - IBM Support Assistant Data Collector to quickly collect diagnostic files, such as log files, configuration files or to run traces. This automated data collection is reliable, accurate and saves you time. Just download it for your product, extract the package and go!
IBM Tivoli Network Manager IP 3.9.0 Fix Pack 2, 3.9.0-TIV-ITNMIP-FP0002
IBM Tivoli Network Manager IP 3.8.0 Fix Pack 7, 3.8.0-TIV-ITNMIP-FP0007
IBM Tivoli Network Manager IP 18.104.22.168 Interim Fix 1, 22.214.171.124-TIV-ITNMIP-IF0001
Download IBM Tivoli Network Manager IP Edition version 3.9 for Linux
Download IBM Tivoli Network Manager IP Edition version 3.9 for AIX
- Support Technical Exchange training events for Network Manager IP - This is where you can find new or previous technical training events that are available.
- IBM Education Assistant complimentary flash training modules for Network Manager IP - Short technical training modules to help with the administration of your Network Manager IP Edition software.
To find live and self-paced courses on this product, visit IBM authorized training - Worldwide and leverage offerings from our Global Training Providers (Additionally you can click on any icon below).
Other Problem Solving Resources
- Featured Documents for Network Manager IP Edition - This document contains links to technical support documents and information that can help you get more value from your software, and be pro-active in your support and administration.
- Collecting Data: Read first for Tivoli Network Manager
- ITNM 3.8 Installation and Configuration Guide - PDF for ITNM 3.8 "Installation and Configuration Guide".
- ITNM IP Edition system requirements - This document details the system requirements for ITNM IP Edition 3.7 and 3.8.
- Network Manager IP Documentation Central - This page includes documentation links for Network Manager IP Edition.
IBM Electronic Support - Easy, Fast, Smart. Has a portfolio of tools and resources to keep your systems, software, and applications running smoothly. Your customized support experience when you need to contact IBM Support, use on-line tools to guide you through the process and to provide important diagnostic data so IBM can help you.
- Software product compatibility reports - Reports about compatible software combinations.
- IBM Software Accelerated Value Program - Delivers a pro-active, cost-reducing, and productivity enhancing advisory service.
- C&SI Support - Pro-active and Security Vulnerability Notification - IBM remains committed to ensuring our customers are successful with the IBM software portfolio. With the increased concern regarding software vulnerability and other significant issues.
Technical Community Forums and Wikis
- Service Management Connect - Connect, learn, and share with Integrated Service Management (ISM) professionals and get access to developers and technical experts who provide their perspectives and expertise to help you implement ISM solutions.
- Network and Server Assurance Community - Connect, learn, and share with the Business Service Management experts.
- Network Manager IP Edition and Transmission Edition - This forum is geared towards administrators and users of Netcool Network Manager - IP Edition and Network Manager - Transmission Edition, formerly known as Netcool Precision IP.
- Network Manager Wiki - This Wiki provides you with best practices and scenarios for using the product.
- Welcome to the Global C&SI User Community - The Global C&SI User Community is the largest on-line and off-line organization of professionals in the world.
- C&SI RFE Community - You can collaborate with development teams and other product users regarding product requests for enhancements topics.
- RFE Frequently Asked Questions - Provides answers to some of the most frequently asked questions regarding the RFE process and the RFE community.
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The C&SI Network Manager IP Support Team!
Network Manager IP
IBM Tivoli Network Manager IP
IBM Tivoli Precision IP