Frequently asked questions (FAQ) about IBM Business Process Manager Industry Packs (last updated July 2011)

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Links to additional FAQ documents are available for other IBM Business Process Management Products in the Related Links section

FAQ table of contents

Installing

Do I need to complete any prerequisites before I install a Business Process Manager Industry Pack?

How do I download and install Business Process Manager Industry Packs images from the Passport Advantage site?

How do I install and configure the Solution Scenarios in Business Process Manager Industry Packs?

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Using

How do I search for assets related to the Business Process Manager Industry Packs?

Where can I get a list of process models that are part of the Business Process Manager Industry Packs?

How do I create a solution using the Business Process Manager Industry Packs assets?

Where can I get a complete list of Service Component Architecture (SCA) libraries and the relevant service interfaces?

Where do I get information about the tooling required to use each of the Business Process Manager Industry Packs assets?

How do I better understand the assets available in the Business Process Manager Telecom Pack for building solutions?

What best practices can I follow to build assets using the Business Process Manager Industry Packs?

How can I use the Business Process Manager Banking Pack to create business rules more quickly with fewer resources?

How can I generate Information Framework ( IFW) Service Interfaces and schemas compatible with the Business Process Manager Banking Pack from the higher versions of the IFW model?

How can I integrate the Business Process Manager Telecom Pack with Tivoli Netcool/Impact?

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Testing

How do I verify a successful installation of Business Process Manager Industry Packs?

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Troubleshooting

When I use a Business Process Manager Industry Pack, what issues might I encounter?

Are there any known issues and limitations for the Business Process Manager Industry Packs?

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FAQ questions and answers

Installing

The following FAQ refer to installation.

FAQ: Do I need to complete any prerequisites before I install a Business Process Manager Industry Pack?
Answer: Yes, ensure that you complete the required prerequisites. For more information, in the following list, click the link that applies to your domain:

• Business Process Manager Banking Pack hardware and software requirements
• Business Process Manager Healthcare Pack hardware and software requirements
• Business Process Manager Telecom Pack hardware and software requirements

FAQ: How do I download and install a Business Process Manager Industry Pack image from the Passport Advantage site?
Answer: It is important that you extract all the contents of a downloaded compressed file in a single directory on your local system. See IBM Passport Advantage.

FAQ: How do I install and configure the Solution Scenarios in a Business Process Manager Industry Pack?
Answer: After you install a Business Process Manager Industry Pack, you must install and configure the Solution Scenarios in different tooling to view the end-to-end execution. For more information, in the following list, click the link that applies to your domain:

• Configuring the Banking Solution Scenarios
• Configuring the Healthcare Solution Scenarios
• Configuring the Telecom Solution Scenarios

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Using

The following FAQ refer to using the Business Process Manager Industry Packs.

FAQ: How do I search for assets related to a Business Process Manager Industry Pack?
Answer: You can use the Asset Navigator to search for specific assets provided with each industry pack. For more information, in the following list, click the link that applies to your domain:

• Using Asset Navigator to search Business Process Manager Banking Pack assets
• Using Asset Navigator to search Business Process Manager Healthcare Pack assets
• Using Asset Navigator to search Business Process Manager Telecom Pack assets

FAQ: Where can I get a list of process models that are part of a Business Process Manager Industry Pack?
Answer: You can find a detailed list of process models with the descriptions and the subprocesses associated with each model. For more information, in the following list, click the link that applies to your domain:

• Process Models listing for the Business Process Manager Banking Pack
• Process Models listing for the Business Process Manager Healthcare Pack
• Process Models listing for the Business Process Manager Telecom Pack

FAQ: How do I create a solution using the assets of a Business Process Manager Industry Pack?
Answer: Read the documentation for role-based solutions. For more information, in the following list, click the link that applies to your domain:

• For Business Process Manager Banking Pack assets - Developing the New Account Opening Business Process Manager solution
• For Business Process Manager Healthcare Pack assets - Developing the Benefits Eligibility Business Process Manager solution
• For Business Process Manager Telecom Pack assets - Developing the Order Handling Business Process Manager solution

FAQ: Where can I get a complete list of Service Component Architecture (SCA) libraries and the relevant service interfaces?
Answer: The SCA libraries and the service interfaces are packaged as part of a library. For more information, in the following list, click the link that applies to your domain:

• Mapping SCA libraries and service interfaces for the Business Process Manager Banking Pack
• Mapping SCA libraries and service interfaces for the Business Process Manager Healthcare Pack
• Mapping SCA libraries and service interfaces for the Business Process Manager Telecom Pack

FAQ: Where do I get information about the tooling required to use the assets of a Business Process Manager Industry Pack?
Answer: Each of the Business Process Manager Industry Packs assets requires a set of tooling to work with and to create an entire solution. For more information about the tooling required by each asset, see Development tools.

FAQ: How do I better understand the assets available in the Business Process Manager Telecom Pack for building solutions?
Answer: The Telecom Enablement can be used by solution architects, IT practitioners, and domain experts for a better understanding of the assets available in the Business Process Manager Telecom Pack. For more information, see Enablement for the Business Process Manager Telecom Pack.

FAQ: What best practices can I follow to build assets using a Business Process Manager Industry Pack?
Answer: Developers and architects can follow development best practices while working with the assets of any of the Business Process Manager Industry Packs for developing Business Process Manager Solutions. For more information, see Best practices for working with the Business Process Manager Industry Packs.

FAQ: How can I use the Business Process Manager Banking Pack to create business rules more quickly with fewer resources?
Answer: You can use the ILOG BRM to modify your business rules more quickly and with fewer resources than previously. For more information, see Integrating Business Process Manager Banking Pack with ILOG Business Rules Manager.

FAQ: How can I generate Information FrameWork (IFW) Service Interfaces and schemas compatible with the Business Process Manager Banking Pack from the higher versions of the IFW model?
Answer: You can use the Asset Optimization Utility to generate the IFW Service Interfaces and schemas from the higher versions of the IFW model. These interfaces are similar in format to the service interfaces packaged in the Business Process Manager Banking Pack. For more information, see Using the Asset Optimization Utility.

FAQ: How can I integrate the Business Process Manager Telecom Pack with Tivoli Netcool/Impact?
Answer: After you have installed the Business Process Manager Telecom Pack, you can integrate IBM Tivoli Netcool/Impact with the Incident and Problem Management Solution Scenario. Messages can be passed between them using Java™ Message Service (JMS) queues. For more information, see Integrating Tivoli Netcool/Impact with the Solution Scenario.

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Testing

The following FAQ refers to testing the Business Process Manager Industry Packs.

FAQ: How do I verify a successful installation of a Business Process Manager Industry Pack?
Answer: After you install the Business Process Manager Industry Pack, you can verify that the installation is successful. For more information, in the following list, click the link that applies to your domain:

• Verifying a successful installation of Business Process Manager Banking Pack
• Verifying a successful installation of Business Process Manager Healthcare Pack
• Verifying a successful installation of Business Process Manager Telecom Pack

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Troubleshooting

The following FAQ refer to troubleshooting the Business Process Manager Industry Packs.

FAQ: When I use a Business Process Manager Industry Pack, what issues might I encounter?
Answer: The troubleshooting information provides solutions for common issues that you might encounter when you use a Business Process Manager Industry Pack. For more information, in the following list, click the link that applies to your domain:

• Troubleshooting the Business Process Manager Banking Pack
• Troubleshooting the Business Process Manager Healthcare Pack
• Troubleshooting the Business Process Manager Telecom Pack

FAQ: Are there any known issues and limitations for the Business Process Manager Industry Packs?
Answer: The known issues information provides information about known issues and limitations that you might encounter when you use a Business Process Manager Industry Pack. For more information, in the following list, click the link that applies to your domain:

• Known issues and limitations for the Business Process Manager Banking Pack
• Known issues and limitations for the Business Process Manager Healthcare Pack
• Known issues and limitations for the Business Process Manager Telecom Pack

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