This newsletter contains links to new information and current key technical support documents for IBM SmartCloud Notes that are frequently requested or identified by IBM Lotus Support as valuable. It also features content provided by the following teams: Development, Information Development, and Knowledge Management.
The content below was sent in the Support Newsletter for IBM SmartCloud Notes on 10 Jul, 2015. If you would like to subscribe, see the instructions in the IBM Support Newsletter Knowledge Collection.
This document contains links (URLs) to IBM SmartCloud Notes technical support documents and information that can help you get more value from your software. It is intended to help you to be proactive in your support and administration of IBM SmartCloud Notes. This document includes:
In the Spotlight
What's new in SmartCloud Notes
New features for IBM SmartCloud® Notes®
How do I connect my Android phone to a SmartCloud Notes, Verse or on-premises mail file?
I want to connect my new Android phone to SmartCloud Notes so I can manage my email on my phone, as well as on my laptop. My old Android phone connected via Traveler to SmartCloud Notes. What do I need to do today?
Mail Onboarding Manager allows only one user to log in
The Mail Onboarding Manager allows only one administrator, the first one to access the tool, to log in. Changes to this behavior are under consideration; this technote outlines approches to take so multiple administrators can run the tool.
SmartCloud Notes web Sametime awareness not available in Firefox when you log in without cache
IBM SmartCloud® Notes® servers use HTTPS. If the Sametime proxy server URL for an on-premises Sametime community in SmartCloud Notes Administration Account Settings is set to HTTP, a "mixed content" or "blocked content" error message can occur. IBM recommends using HTTPS for the Sametime proxy server URL.
Unable to delete a user from Smartcloud Notes : status = "remove pending"
An Administrator had a problem when deleting a user in a Hybrid SmartCloud Notes environment. The User Account status was changed to "remove pending"; it should have been "Trash".
"Delegated mail file cannot be opened at this time."
An IBM SmartCloud® Notes® web user cannot open delegated on-premises user's Calendar. User receives message "Delegated mail file cannot be opened at this time."
The URL to connect to the IBM® Connections Archive Essentials Cloud service has changed.
The top-level domain name in the URL used to connect to the IBM® Connections Archive Essentials Cloud service has changed. If you've bookmarked the site, update the bookmark to use the new URL.
SCN : Mail is delayed from sending when using local mail.box
After sending a message, you notice it takes 10-15 minutes for it to reach the recipient
Diagnosing issues with the Mail Management purge function of SmartCloud Notes
How to tell why Mail Management is not behaving as expected.
SmartCloud Notes administration documentation in wiki
IBM is planning to discontinue the SmartCloud Notes administration documentation in the IBM Connections Cloud wiki. If you have bookmarked pages to the hybrid or service-only wiki documentation, please change the bookmarks to the corresponding topics in Knowledge Center.
IBM Collaboration Solutions Support blog
Visit our blog!
This page provides an entry point to product information about IBM SmartCloud Notes.
For tips on using Knowledge Center to customize documentation and to create PDFs.
IBM SmartCloud® Notes® client requirements
IBM SmartCloud Notes client requirements
FAQ: Software downloads for IBM SmartCloud Notes customers
This technote describes how SmartCloud Notes Administrators can download IBM Notes client and other software as a part of the entitlement associated with their subscription. This technote contains: Procedure for search and download Tips for searching FAQs
Common Q&A for IBM SmartCloud Notes Company Administrators
This technote contains answers to commonly-asked questions about IBM SmartCloud Notes. The primary audience is Company Administrators of SmartCloud Notes hybrid or service-only environments. This resource will grow as more common questions are identified.
SmartCloud Notes for a Hybrid Environment Overview
Just getting started planning for a Hybrid environment? This Overview page in the Knowledge Center has essential links.
SmartCloud Notes in a Service-only environment Overview
Just getting started planning for a Service-only environment? Visit this Overview page in the Knowledge Center for essential links.
SmartCloud Archive Essentials FAQ
List of common questions regarding usage of the SmartCloud Notes archiving solution option.
How to delegate access to your mail and calendar in SmartCloud Notes web
This document illustrates the procedure for delegating access to your IBM SmartCloud Notes mail and calendar.
Connections Cloud Technical Support Page
This page located in the service provides several online, self-help links for IBM SmartCloud Notes.
IBM Connections Cloud Support Page
This page located in the IBM Support Portal provides several convenient self-help resources for IBM SmartCloud Notes.
IBM Notes Traveler Support Page
This page located in the IBM Support Portal provides several convenient self-help resources for IBM Notes Traveler.
ICS Quality Survey
You have an opportunity to shape the future of IBM software. The best way to drive change is to speak up, so please share your feedback with us.