Featured documents for IBM SmartCloud Notes

Newsletter


Abstract

This newsletter contains links to new information and current key technical support documents for IBM SmartCloud Notes that are frequently requested or identified by IBM Lotus Support as valuable. It also features content provided by the following teams: Development, Information Development, and Knowledge Management.

Content

The content below was sent in the Support Newsletter for IBM SmartCloud Notes on 11 Jun, 2014. If you would like to subscribe, see the instructions in the IBM Support Newsletter Knowledge Collection.

This document contains links (URLs) to IBM SmartCloud Notes technical support documents and information that can help you get more value from your software. It is intended to help you to be proactive in your support and administration of IBM SmartCloud Notes. This document includes:





In the Spotlight

  1. IBM Digital Experience 2014
    July 21 - 24, 2014 at Hilton Anaheim, CA. Learn about the market-leading IBM Digital Experience software that allows organizations to create customized digital experiences that reinvent the way they engage with their most important audiences: customers, employees and business partners.
  2. What's new for SmartCloud Notes administrators - Hybrid Environment
    New features for IBM SmartCloud® Notes® administrators.
  3. What's new for SmartCloud Notes administrators - Service-only Environment
    New features for IBM SmartCloud® Notes® administrators.
  4. What's new for SmartCloud Notes users
    New features for IBM SmartCloud® Notes® users.
  5. Restoring different types of documents in an on-premises directory for a hybrid environment
    This document explains the effect on cloud configuration documents, in a SmartCloud Notes hybrid environment, when an administrator accidentally deletes any document in the on-premises directory and then restores it from backup on-premises.
  6. Using SmartCloud Notes web console log to inspect and copy debug information
    If something goes wrong during your IBM SmartCloud® Notes® web session, view the Console to capture the error information and provide it to your administrator.
  7. Intermittent issue when using IBM SmartCloud® Notes® web with Chrome 25, 26, 27
    The user sees the following error when attempting to see free time for the restricted room: "You are not authorized to perform that operation."
  8. How can IBM SmartCloud® Notes® administrators determine the Notes client versions being used?
    The journal logging feature now logs the Notes client versions that are being used with the service when you select the Notes client sessions option.
  9. IBM SmartCloud® Notes® users cannot see the free time of on-premises users
    Problem: In a hybrid environment, SmartCloud Notes users cannot see the free time of on-premises users when they schedule meetings.
  10. Access error when an IBM SmartCloud® Notes® user tries to reserve a restricted room
    The user sees the following error when attempting to see free time for the restricted room: "You are not authorized to perform that operation."
  11. "Could not connect to server" when running IBM SmartCloud® Notes® liveConfig application (config.nsf)
    Discussion and troubleshooting regarding the message "Could not connect to server..." when running config.nsf.
  12. SmartCloud error: An error occurred processing your request
    SC error: An error occurred processing your request
  13. Default work hours are not correct in group calendar for IBM SmartCloud® Notes® web users who have not saved preferences.
    Default work hours are not correct in group calendar for IBM SmartCloud® Notes® web users who have not saved preferences.
  14. SmartCloud for Social Business Services Not Vulnerable to OpenSSL Heartbleed Bug (CVE-2014-0160)
    All SmartCloud for Social business systems have been tested and verified that they do not exhibit the vulnerability.
  15. Common Q&A for IBM SmartCloud Notes Company Administrators
    This technote contains answers to commonly-asked questions about IBM SmartCloud Notes. The primary audience is Company Administrators of SmartCloud Notes hybrid or service-only environments. This resource will grow as more common questions are identified.
  16. IBM Client Success Essentials Community
    This community brings together users of IBM Industry Solutions software to share, collaborate and connect with each other virtually. In this community, you'll find training videos, upcoming events, blogs, important web links, and more. Sign in with your IBM ID and register for the site.



Plan

  1. New Hybrid Deployment section in Community Articles
    The articles in this section contain information to help you deploy SmartCloud Notes in a hybrid environment.
  2. User provisioning cookbook: all clients and mail file transfer
    This cookbook lists all the tasks to prepare for and to set up users to use the IBM SmartCloud® Notes® service in a hybrid environment. It includes all the steps that are required to get users up and running with mail in the cloud with a client that SmartCloud Notes supports. This cookbook also describes the tasks necessary to transfer user mail files from your on-premises environment, if you choose to do so.
  3. Road map for a SmartCloud Notes Hybrid deployment
    This article summarizes the decisions and tasks necessary to implement a SmartCloud Notes Hybrid deployment
  4. Preparing communications about the transition to SmartCloud Notes
    A transition to IBM SmartCloud Notes should include multiple communications to end users and their managers, preferably using several mediums (written and verbal) to prepare them for the change and to explain why their co-operation will be required.
  5. Preparing training for IBM SmartCloud Notes
    The SmartCloud Notes training plan is unique for each organization. As you plan and prepare, consider the following questions: What client will be used? What is the experience level of users? Is there time for users to be trained? What training materials do have available to you?
  6. IBM SmartCloud® Notes® client requirements
    IBM SmartCloud Notes client requirements
  7. IBM SmartCloud® Notes® support for IBM® Notes® 9.0.1 Social Edition
    IBM SmartCloud® Notes® support for IBM® Notes® and Domino® 9.0.1 Social Edition
  8. SmartCloud Archive Essentials FAQ
    List of common questions regarding usage of the SmartCloud Notes archiving solution option.
  9. SmartCloud Notes Support Page
    This page located in the service provides several online, self-help links for IBM SmartCloud Notes.
  10. IBM SmartCloud for Social Business Support Portal
    This page located in the IBM Support Portal provides several convenient self-help resources for IBM SmartCloud Notes and IBM SmartCloud for Social Business.
  11. IBM Notes Traveler Support Page
    This page located in the IBM Support Portal provides several convenient self-help resources for IBM Notes Traveler.



Education

  1. IBM Professional Certification Program
    Get Certified as an IBM Certified Solution Implementer - SmartCloud Notes Hybrid Configuration and Onboarding with Data Transfer. Demonstrate your skills for designing, planning, architecture and user onboarding of an IBM SmartCloud Notes hybrid implementation.

Related information

Fix List for IBM SmartCloud Notes

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Document information


More support for:

IBM SmartCloud Notes

Software version:

Not Applicable

Operating system(s):

Platform Independent

Reference #:

7021958

Modified date:

2014-06-19

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