IBM Support

Rational Support Resources

Product documentation


This document lists resources for IBM Rational products to assist you with learning the products, getting help, or just getting started.


Tab navigation

This list reflects a small portion of our knowledge base. If your problem or question is not featured here, click the Support Portal tab to customize your portal experience and navigate to relevant content or perform keyword searches based on your needs.

You can also click the developerWorks tab to seek answers, advice, or opinions from other users from the Rational Community.

Table of Contents:

Product Downloads, Licensing and Lifecycle Planning Product Documentation and Information Centers Education and Training Resources Staying Informed Contacting IBM Rational Support

Product Downloads, Licensing and Lifecycle Planning

A summary of available product maintenance related information.


Full Product Downloads with IBM Passport Advantage Online

As a Passport Advantage Online customer you have secure access to  Passport Advantage Online which provides you with the latest program information plus access to a wide array of tools to help you manage your Passport Advantage accounts.
Rational Licensing overview

Summary of Rational Licensing content and links
Fix Central

Fix Central provides fixes and updates for your system's software. You can find the fix or fixes you are looking for by searching by product, by fix ID, or by APAR.
Trials and demos

Browse the lists to find product names that have evaluation software available.
Software product compatibility reports

Product reports about hardware, operating systems, compatible software, end of service and more.
IBM Software Support Lifecycle

The IBM Software Support Lifecycle policy specifies the length of time support will be available for IBM software from when the product is available for purchase to the time the product is no longer supported.
Virtualization Policy for IBM Software

Summary of IBM support for virtual environments.
IBM V.R.M.F Maintenance Delivery Vehicle

This document explains the IBM V.R.M.F - Maintenance Delivery Vehicle (MDV) terminology used by Rational products.

Product documentation

A summary of the different types of product documentation.

IBM Support Portal - Documentation Section

Link points to all Rational Software Documentation - customize with the products your are interested in for a more applicable list of documents.
IBM Knowledge Center

Home for IBM product documentation.
Rational products on IBM developerWorks

Find technical developer content and resources for IBM Rational products.

Education and Training Resources

Find education, training and certification resources.

IBM Education Assistant

IEA offers a range of courses to suit your application, role, timeline and preferred learning format.
YouTube for IBM Rational

Learn about strategies (such as continuous release and deploy) to use Rational products in your organization to seize business opportunities, achieve precision in desired business outcomes, and execute with reduced risk and cost.
IBM Rational User Education

Learn about all of the new sites, mediums, and methods IBM Rational is offering to improve your results and experience with our software.
Rational training on developerWorks

Boost your skills with IBM Rational tools and learn valuable best practices by enrolling in our Instructor-led Training (ILT) or Web-based Training (WBT) courses.
Rational training and certification

A collection of multimedia educational modules designed to help you gain a better understanding of IBM software products and use them more effectively to meet your business requirements.

Staying Informed

Leverage our user communities and social media channels.

My Notifications

With My Notifications you can receive daily or weekly announcements through e-mail, custom Web pages and RSS feeds.
Rational RSS Feeds

These RSS feeds allow you to stay up-to-date with the latest content created for specific IBM Rational Software products. Feeds are updated throughout the day.
Rational RFE Community

Help enhance Rational products. Find existing requests for enhancement, or enter new ones.
Global Rational User Group Community

Rational User Groups are independent, user-run organizations that provide an open forum to promote information exchange between customers and Rational staff.
Rational Software Forums on developerWorks

The developerWorks discussion forums provide professional software developers a place to meet, interact, and share ideas with each other. Forums

Collaborate with other users to discover new ways to use your Rational jazz products and provide support for general questions.
Blog: Notes From Rational Support

Follow the Notes from Rational Support blog for the latest technical support information.
Blog: The Invisible Thread

A Rational software blog dedicated to driving software and systems innovation.

Follow Rational Support on Twitter to keep informed about the latest Rational product knowledge and services.

Follow Rational Support on Facebook to access a variety of Rational support content and comment on what you like.
Google +

Follow IBM Rational on Google + to access a variety of Rational support content and comment on what you like.
YouTube for Rational Support

View the Rational Support Channel on YouTube to lean about the product usage, support resources and tooling (such as IBM Support Assistant).
YouTube for eSupport

View the IBM Electronic Support Channel on YouTube to learn about the resources you need to install and use your IBM products, prevent problems from occurring, keep your products up-to-date, troubleshoot problems that may occur, work with IBM to solve complex problems, and learn with IBM's training and education offerings.

Contacting IBM Rational Support

Review the variety of ways to contact IBM Rational Support.

IBM Software Support Handbook

This guide contains important information on the procedures and practices followed in the service and support of your IBM products.
Create a Service request

Contact Rational Support for assistance with Rational Customer Service
Enhanced Customer Data Repository (ECuRep)

Enhanced Customer Data Repository (ECuRep) is a secure and fully supported data repository with problem determination tools and functions used to exchange data between IBM customers and IBM Technical Support.. It updates problem management records (PMR) and maintains full data life cycle management.
IBM Support Assistant

IBM Support Assistant provides several, free software offerings that help you with a variety of problem determination needs.
Support phone numbers

If you have an active maintenance agreement with IBM Rational software, you may contact Rational's customer support team via telephone or fax.
Planet Wide directory

Directory of worldwide IBM contacts.

Document information

More support for: Rational Customer Support
General Information

Software version: All Versions

Operating system(s): AIX, HP-UX, Linux, Solaris, Windows

Reference #: 7020747

Modified date: 08 April 2014

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