IBM Support

Rational Product Support Resources

Product documentation


Abstract

This document lists resources for IBM Watson IoT products with the Rational name to assist you with education, getting help, or just getting started.

Content

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This list reflects a small portion of our knowledge base. If your problem or question is not featured here, click the Support Portal tab to customize your portal experience and navigate to relevant content or perform keyword searches based on your needs.

You can also click the developerWorks tab to seek answers, advice, or opinions from other users from the Rational Community.


Table of Contents:


Product Downloads, Licensing and Lifecycle Planning
Product Documentation and Knowledge Centers
Education and Training Resources
Staying Informed
Contacting IBM Support

Product Downloads, Licensing and Lifecycle Planning

A summary of available product maintenance related information.


Topic

Full Product Downloads with IBM Passport Advantage Online

As a Passport Advantage Online customer you have secure access to  Passport Advantage Online which provides you with the latest program information plus access to a wide array of tools to help you manage your Passport Advantage accounts.
Rational Licensing overview

Summary of Rational Licensing content and links
Fix Central

Fix Central provides fixes and updates for your system's software. You can find the fix or fixes you are looking for by searching by product, by fix ID, or by APAR.
Trials and demos

Browse the lists to find product names that have evaluation software available.
Software product compatibility reports

Product reports about hardware, operating systems, compatible software, end of service and more.
IBM Software Support Lifecycle

The IBM Software Support Lifecycle policy specifies the length of time support will be available for IBM software from when the product is available for purchase to the time the product is no longer supported.
Virtualization Policy for IBM Software

Summary of IBM support for virtual environments.
IBM V.R.M.F Maintenance Delivery Vehicle

This document explains the IBM V.R.M.F - Maintenance Delivery Vehicle (MDV) terminology used by Rational products.

Product documentation

A summary of the different types of product documentation.


Topic
IBM Knowledge Center

Home for IBM product documentation.
Rational products on IBM developerWorks

Find technical developer content and resources for IBM Rational products.

Education and Training Resources

Find education, training and certification resources.


Topic
IBM Education Assistant

IBM Education Assistant offers a range of online videos to suit your application, role, timeline and preferred learning format.
Software Education

Learn about all of the new sites, mediums, and methods offered to improve your results and experience with our software.
Rational training on developerWorks

Boost your skills with Rational tools and learn valuable best practices by enrolling in our Instructor-led Training (ILT) or Web-based Training (WBT) courses.
Rational training and certification

A collection of multimedia educational modules designed to help you gain a better understanding of IBM software products and use them more effectively to meet your business requirements.

Staying Informed

Leverage our user communities and social media channels.


Topic
My Notifications

With My Notifications you can receive daily or weekly announcements through e-mail, custom Web pages and RSS feeds.
IBM RFE Community

Help enhance our products. Find existing requests for enhancement, or enter new ones.
IBM Middleware User Community

The IBM Middleware User Community offers fresh news and content several times a day including featured blogs and forums for discussion and collaboration; access to the latest white papers, webcasts, presentations, and research uniquely for members, by members.
Rational Software Forums on developerWorks

The developerWorks discussion forums provide professional software developers a place to meet, interact, and share ideas with each other.
jazz.net Forums

Collaborate with other jazz.net users to discover new ways to use your Rational jazz products and provide support for general questions.
Blog: IBM Watson IoT Support

Follow the IBM Watson IoT Support blog for the latest technical support information.
Blog: The Invisible Thread

A Continuous Engineering software blog dedicated to driving software and systems innovation.
Twitter

Follow IBM Watson IoT Support on Twitter to keep informed about the latest product knowledge and services.
YouTube for IBM Watson IoT Support

View the support Channel on YouTube to learn about the product usage, support resources and tooling (such as IBM Support Assistant).
IBM Media Center: Electronic Support

IBM Support offers a comprehensive portfolio of online technical support tools and information to help you maintain your IBM products and prevent, diagnose, and resolve problems.  This channel contains information and tutorials about the IBM Support portfolio.

Contacting IBM Support

Review the variety of ways to contact IBM Support.


Topic
IBM Software Support Handbook

This guide contains important information on the procedures and practices followed in the service and support of your IBM products.
Create a Service request

Contact Rational Support for assistance with Rational Customer Service
Enhanced Customer Data Repository (ECuRep)

Enhanced Customer Data Repository (ECuRep) is a secure and fully supported data repository with problem determination tools and functions used to exchange data between IBM customers and IBM Technical Support.. It updates problem management records (PMR) and maintains full data life cycle management.
IBM Support Assistant

IBM Support Assistant provides several, free software offerings that help you with a variety of problem determination needs.
Support phone numbers

If you have an active maintenance agreement , you may contact IBM's customer support team via telephone or fax.
Planet Wide directory

Directory of worldwide IBM contacts.

Document information

More support for: Rational Customer Support
General Information

Software version: All Versions

Operating system(s): AIX, HP-UX, Linux, Solaris, Windows

Reference #: 7020747

Modified date: 10 October 2017


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