Product documentation
Abstract
This document lists resources for IBM Rational products to assist you with learning the products, getting help, or just getting started.
Content
Tab navigation
- Support Resources- selected tab,
- Support Portal
- developerWorks
- Jazz Community
| This list reflects a small portion of our knowledge base. If your problem or question is not featured here, click the Support Portal tab to customize your portal experience and navigate to relevant content or perform keyword searches based on your needs. You can also click the developerWorks tab to seek answers, advice, or opinions from other users from the Rational Community. Table of Contents:Product Downloads, Licensing and Lifecycle Planning Product Documentation and Information Centers |
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Product Downloads, Licensing and Lifecycle Planning
A summary of available product maintenance related information.
| Topic | Link |
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Full Product Downloads with IBM Passport Advantage Online As a Passport Advantage Online customer you have secure access to Passport Advantage Online which provides you with the latest program information plus access to a wide array of tools to help you manage your Passport Advantage accounts. |
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Rational Licensing overview Summary of Rational Licensing content and links |
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Fix Central Fix Central provides fixes and updates for your system's software. You can find the fix or fixes you are looking for by searching by product, by fix ID, or by APAR. |
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Trials and demos Browse the lists to find product names that have evaluation software available. |
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Software product compatibility reports Reports about compatible software combinations |
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IBM Software Support Lifecycle Detailed information about the available IBM Software Support Lifecycle Policies. |
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Virtualization Policy for IBM Software Summary of IBM support for virtual environments. |
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IBM V.R.M.F Maintenance Delivery Vehicle This document explains the IBM V.R.M.F - Maintenance Delivery Vehicle (MDV) terminology used by Rational products. |
Product documentation and Information Centers
A summary of the different types of product documentation.
| Topic | Link |
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IBM Support Portal - Documentation Section Link points to all Rational Software Documentation - customize with the products your are interested in for a more applicable list of documents. |
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IBM Rational Product Information Centers The Information Centers contain the actual documentation. |
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Rational products on IBM developerWorks Find technical developer content and resources for IBM Rational products. |
Education and Training Resources
Find education, training and certification resources.
| Topic | Link |
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IBM Education Assistant modules Offers a range of courses to suit your application, role, timeline and preferred learning format. |
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Rational training on developerWorks Boost your skills with IBM Rational tools and learn valuable best practices by enrolling in our Instructor-led Training (ILT) or Web-based Training (WBT) courses. |
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Rational training and certification A collection of multimedia educational modules designed to help you gain a better understanding of IBM software products and use them more effectively to meet your business requirements. |
Staying Informed
Leverage our user communities and social media channels.
| Topic | Link |
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My Notifications With My Notifications you can receive daily or weekly announcements through e-mail, custom Web pages and RSS feeds. |
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Rational RSS Feeds These RSS feeds allow you to stay up-to-date with the latest content created for specific IBM Rational Software products. Feeds are updated throughout the day. |
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Rational RFE Community Help enhance Rational Customer Service! Find existing requests for enhancement, or enter new ones |
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Global Rational User Group Community Rational User Groups are independent, user-run organizations that provide an open forum to promote information exchange between customers and Rational staff. |
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Rational Software Forums on developerWorks developerWorks discussion forums give professional software developers a place to meet, interact, and share ideas with each other. |
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Blog: Notes From Rational Support Follow the Notes from Rational Support blog for the latest technical support information. |
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Follow Rational Support on Twitter |
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Follow Rational Support on Facebook |
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YouTube for Rational Support View the Rational Support Channel on YouTube |
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YouTube for eSupport View the IBM Electronic Support Channel on YouTube. |
Contacting IBM Rational Support
Review the variety of ways to contact IBM Rational Support.
| Topic | Link |
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Create a Service request Contact Rational Support for assistance with Rational Customer Service |
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Exchanging information with IBM Technical Support To diagnose or identify a problem, it is sometimes necessary to provide Technical Support with data and information from your system. |
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IBM Support Assistant IBM Support Assistant provides several, free software offerings that help you with a variety of problem determination needs. |
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Support phone numbers. |
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Review the IBM Software Support Handbook for support options. |
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Planet Wide directory Directory of worldwide IBM contacts. |
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