Featured documents for IBM Connections



This list features frequently requested documents as well as those identified as valuable in helping answer questions related to IBM Connections. The list will be updated periodically to reflect new trends and issues.


The content below was sent in the Support Newsletter for IBM Connections on 31 Jul, 2015. If you would like to subscribe, see the instructions in the IBM Support Newsletter Knowledge Collection.

This document contains links (URLs) to IBM Connections technical support documents and information that can help you get more value from your software. It is intended to help you to be proactive in your support and administration of IBM Connections. This document includes:

In the Spotlight

  1. Connections 5.0 CR3 posted to IBM Fix Central in July 2015
    Review these materials to prepare for applying CR3 to your environment
  2. Update strategy for IBM Connections 5.0
    This document describes the recommended strategy and steps for applying maintenance updates to IBM Connections 5.0.
    Fix list for IBM Connections 5.0 CR3
    This document lists the fixes included in IBM Connections 5.0 Cumulative Refresh 3 (CR3)
    IBM Connections 5.0 CR requirements for IBM FileNet for use with Connections Content Manager (CCM)
    This document contains information on the requirements for IBM FileNet for use with IBM Connections 5.0 CR Connections Content Manager (CCM)
    IBM Cognos Wizard for IBM Connections 5.0 Cumulative Refreshes (CRs)
    This document describes installing and applying maintenance updates to the IBM Cognos Metrics server for IBM Connections 5.0
    Step-by-step example of applying CR3 to IBM Connections 5.0 with CCM
    This document illustrates the steps followed by one administrator to upgrade a server from IBM Connections5.0 CR2 to IBM Connections 5.0 CR3
  3. IBM Connections: User has EMPLOYEE_EXTENDED role but does not see the checkbox option to allow external users to be added to a community
    After your environment is upgraded to Connections 5.0 CR2, the checkbox to allow external users is missing when you create a community.
  4. New created communities do not appear in Communities list
    Newly created communities are not visible in the Communities list but are visible in the "Your recently updated communities" menu.
  5. Creation of a New Blog Appears to Fail with an HTTP 500 Error
    You try to create a new blog and get an HTTP 500 error in the browser. At a later time you notice that the blog actually did get created.
  6. Problems Connecting to all Connections Applications except Profiles after upgrading WebSphere to
    Users could only login to the Profiles application after upgrading WebSphere to version; all other applications fail to login successfully.
  7. IBM Connections wiki
    Take note of these recent articles added to the product wiki


  1. Administering Profiles
    Prepare for administering Profiles by reviewing these Knowledge Center topics shared more frequently by our Support teams.
  2. Synchronizing the Profiles database with your organization's user data
    To keep your organization's user data up-to-date, regularly synchronize the Profiles database with your data sources.
    Synchronizing a subset of Profiles data
    Use the sync_dns_from_file command to synchronize a subset of Profiles user data.
    Manually populating the Profiles database
    Instead of using the Profiles population wizard, you can manually populate the database.
    Mapping fields manually
    To populate the Profiles database with data from the enterprise LDAP directory, map the content of the fields in the database to the fields in the LDAP directory.
  3. Customizing
    Topics you might want to review when customizing your environment.
  4. Customizing product strings > Property file strings
    You can replace a word or phrase in the product user interface with terminology that better suits your environment.
    Post-customization step
    Edit a configuration property so users see your changes the next time they log in, without having to clear their web browser cache.
  5. Collect troubleshooting data
    Consult these documents for an explanation of how to collect data for troubleshooting a problem in IBM Connections.
  6. Collecting Data: IBM Connections Docs 1.0.7
    Collecting data (mustgather) for IBM Connections Docs
    Collecting Data: IBM Connections 5.0 Wikis
    This technote covers collecting data for problems with IBM Connections 5.0 Wikis component.


  1. IBM Connections Support page
    Visit the IBM Connections Support page for the knowledge base of technical support content and resources.
  2. IBM Connections Knowledge Center
    This page provides an entry point to product information about IBM Connections.
  3. Technical Exchange (Open Mic) for Collaboration Solutions products
    Join us as technical experts share their knowledge and then answer your questions. Visit this site often to see upcoming topics.
  4. Technical Exchange webcasts for WebSphere products
    List of webcasts for WebSphere products
  5. ICS Support on YouTube
    Watch videos on our YouTube channel
  6. Follow us on Facebook
    Like our page on Facebook
  7. @IBM_ICSsupport
    Follow us on Twitter
  8. Stay informed of critical IBM software support updates with My Notifications
    One of the best ways to prevent problems and to stay informed of critical support updates for your IBM software products is to take advantage of My Notifications.

Document information

More support for:

IBM Connections

Software version:

4.5, 5.0

Operating system(s):

AIX, IBM i, Linux, Windows

Reference #:


Modified date:


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