Featured documents for IBM Connections



This list features frequently requested documents as well as those identified as valuable in helping answer questions related to IBM Connections. The list will be updated periodically to reflect new trends and issues.


The content below was sent in the Support Newsletter for IBM Connections on 10 Dec, 2014. If you would like to subscribe, see the instructions in the IBM Support Newsletter Knowledge Collection.

This document contains links (URLs) to IBM Connections technical support documents and information that can help you get more value from your software. It is intended to help you to be proactive in your support and administration of IBM Connections. This document includes:

In the Spotlight

  1. Connections Search
    Selected resources for understanding Search
  2. Open Mic Webcast: IBM Connections Search: Troubleshooting and Best Practices - 14 May 2014 [presentation, recording & reference links attached]
    A discussion of IBM Connections search functionality, including troubleshooting and best practices
    How does search work in IBM Connections Profiles
    This article explains how various searches work in IBM Connections Profiles.
    Recreating the Search index
    If your Search index is corrupt and cannot be used, you can recreate it by first deleting any existing indexes, and then either waiting for the next scheduled indexing task to run or running a one-off indexing task.
    Troubleshooting Search
    Common troubleshooting topics
    Collecting Data: IBM Connections 4.0 or 4.5 Search
    This technote covers collecting data for problems with IBM Connections 4.0 or 4.5 Search component.
  3. Unable to add a library to a community after the FileNet Content Engine server has been running for twelve hours
    Users are unable to add a library to a community after the FileNet Content Engine server has been running for twelve hours. Error that displays in Web UI when adding a library:"We've encountered a problem CLFWZ0025E: Server Configuration error."
  4. Security Bulletin: Vulnerability in SSLv3 affects IBM Connections (CVE-2014-3566)
    SSLv3 contains a vulnerability that has been referred to as the Padding Oracle On Downgraded Legacy Encryption (POODLE) attack, which is a man-in-the-middle attack affecting Web browsers. IBM Connections utilizes IBM WebSphere Application Server and IBM HTTP Server which enable SSLv3 by default.
  5. Gen4Theme errors in the systemout.log
    After installing Connections 5.0, you do not see the Next Gen theme, which is the default theme in 5.0. You also see errors in the systemout.log such as "net.jazz.ajax.internal.util.TraceSupport error A dependency on "com.ibm.lconn.core.styles.oneui3/gen4Theme/package3RTL.css.css" could not be resolved."
  6. Collecting Data: IBM Connections 4.5 and 5.0 Profiles
    This document details the data to collect for troubleshooting the IBM Connections 4.5 and 5.0 Profiles application.
  7. Connections plug-ins and portlets
    The following Connections plug-ins and portlets in the IBM Collaboration Solutions catalog were updated in November 2014.
  8. IBM Connections Desktop Plug-ins for Microsoft Windows
    The IBM Connections Desktop Plug-ins Microsoft Windows is intended for Microsoft Windows, Office, and Outlook users, adding social networking features and functionality from IBM Connections services, including Activities, Blogs, Bookmarks, Communities, Files, Profiles, and Wikis.
    IBM Connections Plug-ins for IBM Notes
    The IBM Connections Plug-ins for IBM Notes lets you interact with Connections applications from your Notes standard client.
    IBM Connections Plug-in for Microsoft Outlook
    IBM Connections Plug-in for Microsoft Outlook is an Outlook email sidebar application that provides easy, full-featured access to IBM Connections content.
    IBM Connections Portlets For WebSphere Portal v5.0
    The IBM Connections Portlets for WebSphere Portal delivers the IBM Connections rich set of social software services for use within a WebSphere Portal environment.


  1. Update strategy for IBM Connections 5.0
    This document describes the recommended strategy and steps for applying maintenance updates to IBM Connections 5.0. It includes important information on known issues.
  2. New functions included in IBM Connections 5.0 CR1
    IBM Connections 5.0 CR1 includes new functions that may be optionally used or enabled by making changes to the configuration files.
  3. Updating the IBM Connections 5.0 databases to the required schema versions for Cumulative Refresh 1 (CR1)
    IBM Connections 5.0 CR1 requires database updates for Activities, Blogs, Community Calendar, Files, Forums, and Homepage.
  4. Information on updating FileNet for use with IBM Connections Content Manager (CCM) for IBM Connections 5.0
    This document contains information on how to update FileNet for use with IBM Connections 5.0 Connections Content Manager (CCM).
  5. Managing external user access
    Manage the access that people from outside your organization (external users) can have to your IBM Connections implementation.
  6. Synchronizing user data using administrative commands
    The commands documented in this topic synchronize user data between the application databases and the configured directory in your environment.
  7. IBM Connections Knowledge Center
    This page provides an entry point to product information about IBM Connections.
  8. The IBM Connections Support page
    Visit the IBM Connections Support page for the full knowledge base of technical support content and resources.
  9. Collect troubleshooting data
    Consult these documents for an explanation of how to collect data for troubleshooting a problem in IBM Connections.
  10. Stay informed of critical IBM software support updates with My Notifications
    One of the best ways to prevent problems and to stay informed of critical support updates for your IBM software products is to take advantage of My Notifications.


  1. IBM ConnectED 2015. January 25-28
    Specifically designed for technologists of all levels, including CIOs, IT managers and practitioners, this event will offer deep-dive technical sessions, demos, labs and roundtables, access to IBM technical experts, and more.
  2. Technical Exchange (Open Mic) for Collaboration Solutions products
    Join us as technical experts share their knowledge and then answer your questions. Visit this site often to see upcoming topics.
  3. Technical Exchange webcasts for WebSphere products
    Join us as technical experts share their knowledge and then answer your questions. Visit this site often to see upcoming topics.
  4. IBM authorized training - CNW43G: What's new in IBM Connections 4.5
    In this workshop you will learn about the new features in IBM Connections 4.5, the capabilities provided by IBM Connections Content Manager and how to leverage the social Business toolkit SDK to socialize existing applications.
  5. Quality Survey
    Please take this quality survey to share your opinion of IBM software used within your organization.
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  8. IBM Client Success Essentials Community
    This community brings together users of Smarter Cities, Smarter Commerce, Smarter Content and Smarter Workforce software to share, collaborate and connect with each other virtually. In this community, you'll find training videos, upcoming events, blogs, important web links, and more. Sign in with your IBM ID and register for the site.

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Document information

More support for:

IBM Connections

Software version:

4.0, 4.5, 5.0

Operating system(s):

AIX, IBM i, Linux, Windows

Reference #:


Modified date:


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