This list features frequently requested documents as well as those identified as valuable in helping answer questions related to IBM Connections. The list will be updated periodically to reflect new trends and issues.
The content below was sent in the Support Newsletter for IBM Connections on 31 Jul, 2015. If you would like to subscribe, see the instructions in the IBM Support Newsletter Knowledge Collection.
This document contains links (URLs) to IBM Connections technical support documents and information that can help you get more value from your software. It is intended to help you to be proactive in your support and administration of IBM Connections. This document includes:
In the Spotlight
Connections 5.0 CR3 posted to IBM Fix Central in July 2015
Review these materials to prepare for applying CR3 to your environment
IBM Connections: User has EMPLOYEE_EXTENDED role but does not see the checkbox option to allow external users to be added to a community
After your environment is upgraded to Connections 5.0 CR2, the checkbox to allow external users is missing when you create a community.
New created communities do not appear in Communities list
Newly created communities are not visible in the Communities list but are visible in the "Your recently updated communities" menu.
Creation of a New Blog Appears to Fail with an HTTP 500 Error
You try to create a new blog and get an HTTP 500 error in the browser. At a later time you notice that the blog actually did get created.
Problems Connecting to all Connections Applications except Profiles after upgrading WebSphere to 126.96.36.199
Users could only login to the Profiles application after upgrading WebSphere to version 188.8.131.52; all other applications fail to login successfully.
IBM Connections wiki
Take note of these recent articles added to the product wiki
This document describes the recommended strategy and steps for applying maintenance updates to IBM Connections 5.0.
This document lists the fixes included in IBM Connections 5.0 Cumulative Refresh 3 (CR3)
IBM Connections 5.0 CR3 requires a database update for Homepage
This document contains information on the requirements for IBM FileNet for use with IBM Connections 5.0 CR Connections Content Manager (CCM)
This document describes installing and applying maintenance updates to the IBM Cognos Metrics server for IBM Connections 5.0
This document illustrates the steps followed by one administrator to upgrade a server from IBM Connections5.0 CR2 to IBM Connections 5.0 CR3
Prepare for administering Profiles by reviewing these Knowledge Center topics shared more frequently by our Support teams.
Topics you might want to review when customizing your environment.
Collect troubleshooting data
Consult these documents for an explanation of how to collect data for troubleshooting a problem in IBM Connections.
To keep your organization's user data up-to-date, regularly synchronize the Profiles database with your data sources.
Use the sync_dns_from_file command to synchronize a subset of Profiles user data.
Instead of using the Profiles population wizard, you can manually populate the database.
To populate the Profiles database with data from the enterprise LDAP directory, map the content of the fields in the database to the fields in the LDAP directory.
You can replace a word or phrase in the product user interface with terminology that better suits your environment.
Edit a configuration property so users see your changes the next time they log in, without having to clear their web browser cache.
Collecting data (mustgather) for IBM Connections Docs
This technote covers collecting data for problems with IBM Connections 5.0 Wikis component.
IBM Connections Support page
Visit the IBM Connections Support page for the knowledge base of technical support content and resources.
IBM Connections Knowledge Center
This page provides an entry point to product information about IBM Connections.
Technical Exchange (Open Mic) for Collaboration Solutions products
Join us as technical experts share their knowledge and then answer your questions. Visit this site often to see upcoming topics.
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List of webcasts for WebSphere products