June, 2013 - Tivoli Monitoring V6 Agents Customer Support Technical Information Newsletter

Welcome to the Tivoli Monitoring V6 Agents technical support information update. This communication is designed to help you derive maximum value from your ITM V6 Agents software by providing the most up-to-date technical information, answers to frequently asked questions, and links to other key information. Please take a moment to read through the materials provided below. We are confident that you will find these resources helpful and informative.

Tivoli Monitoring V6 and Agents On-line Self-Help Resources:

• The Support Portals for Tivoli Monitoring V6 and ITM Universal Agents allow you to find technical content, answers, solutions and much more.
• ITM V6 Technical Information newsletter- Latest edition of the Tivoli Monitoring V6 Technical newsletter.
• Tivoli Loves Your Feedback! - Help us serve you better by sharing your feedback!

Keep up-to-date with IBM Electronic Support through these social media channels:
Twitter | Facebook | IBM Electronic Support Community Blog | YouTube | LinkedIn

---

Technote and FAQ documents for Tivoli Monitoring V6 Agents

Most recent
Does IBM have a solution to help in monitoring the VMware View - Desktop virtualization?
Capacity Planner PowerVM Sizing: Resolving the workload expiry warning message
Tivoli Common Reporting requirements for CEC Base and VIOS Premium agents
Microsoft_Exchange_Server_Mailbox_Monitors in Error
Correcting the values specified while configuring historical data collection for the Capacity Planner for PowerVM
History collection failed for Customized SQL Details attribute group of Oracle Extended Agent
"tacmd addbundles" fails for Citrix Monitoring agent - QX - with KUICAB010E
KXA51001 - Tivoli Monitoring XenApp agent - XA - does not provide attribute data in workspaces
Support of Windows 2008
"itmcmd manage" GUI hangs when saving changes to Agents

Did this mon th's information help to resolve or prevent any technical issues? Please Select Here >>> Yes or No

---

APAR documents for Tivoli Monitoring V6 Agents

Most recent
IV42760: Powervm sizing: resolving the workload expiry warning message
IV41672: To make read timeout period for IBM Tivoli Monitoring data provi configurable in loader
IV40312: Stale data when api call is hung
IV38405: Japanese characters become white square in pdf
IV41866: Unable to add qx interim fix to the depot
IV41649: Create separate flags for the data store accessibility and the capacity check
IV41650: Duplicate esx servers in tep navigator
IV27272: UA Windows 7:no ip adapter found, disables SNMP data provider
IV26784: UA Linux only, UA stops monitoring snmp traps when checksum error received

---

Download and Fixes documents for Tivoli Monitoring V6 Agents

Most recent
Prerequisite Scanner Version 1.2.0.4 Readme
Tivoli Monitoring for Virtual Servers: VMware 6.2.3-TIV-ITM_VMWVI_RPT-IF0002
Tivoli Monitoring for Virtual Environments: VMware VI 7.1.0.1-TIV-ITM_VMWVI_RPT-IF0001
IBM Fix Central - 7.1.0.1-TIV-ITM_VMWVI_RPT-IF0003
IBM Fix Central - 7.2.0-TIV-ITM_XEND-IF0001
IBM Tivoli Monitoring for Virtual Environments Dashboard:ITMfVE-7101-0001
IBM Tivoli Monitoring for Virtual Environments: VMware VI 7.1.0.1-TIV-ITM_VMWVI_
IBM Tivoli Monitoring for Energy Management 6.3.1-TIV-ITM_EM


• ITM V6 Agents Download Links - Direct links to Monitoring Agents product fixes.
• Recommended Maintenance Service Levels for OMEGAMON XE products on ITM V6.x - Maintenance recommendations represent the minimum level of maintenance that is recommended.
• Platform Maintenance Tables - Provides links to the various deliverables for the platform components related to the corresponding fix pack and patch levels.
• ITM v6 Download Links - Direct links to Monitoring product fixes.

---

Complimentary training

• Support Technical Exchange training events for ITM V6 - This is where you can find new or previous technical training events that are available.
• IBM Education Assistant complimentary flash training modules for ITM V6 Agents - Short technical training modules to help with the administration for ITM V6 Agents
• Installation and deletion of the agent for i5/OS 6.2
• Configuration and administration for th ITM agent for i5/OS 6.2

---

Technical Community Forums and Wikis

• Service Management Connect - Connect, learn, and share with Integrated Service Management (ISM) professionals in Service Management Connect. Get access to developers and technical experts who provide their perspectives and expertise to help you implement ISM solutions.
  • Cloud/Virtualization Management - Connect with other members who have an interest in the Cloud/Virtualization community.
  • Application Performance Management Community - Connect with other members who have an interest in the Application Performance Management community.
  • Business Service Management Community - Connect, learn, and share with the Business Service Management experts.
  • Business Service Management Forums - Connect, learn, and share with the Business Service Management experts.
  • IBM Tivoli Monitoring V6 Agents Wiki & Tivoli Universal Agents Wiki - these Wikis provide you with the best practices and scenarios for your ITM Agents product.
• Tivoli Monitoring V6 Wiki - this Wiki provides you with best practices and scenarios for your ITM V6 product.
• Welcome to the Global Tivoli User Community - The Global Tivoli User Community is the largest on-line and off-line organization of Tivoli professionals in the world.
• RSS Tivoli Monitoring V6 Product feeds - This feed contains frequently updated content for ITM V6.
• Tivoli RFE Community - You can collaborate with development teams and other product users regarding product requests for enhancements topics.
  • RFE Frequently Asked Questions - Provides answers to some of the most frequently asked questions regarding the RFE process and the RFE community.

---

Other Problem Solving Resources

• Featured documents for ITM V6 - This list features the documents most frequently requested by our customers.
  • MustGather: Read first for Tivoli Monitoring - Gathering data before requesting support will help you understand the problem and save time analyzing the data.
  • MustGather: Read First for the ITM Windows Agents V6 - Gathering data before requesting support will help you understand the problem and save time analyzing the data.
• Feature documents: OMEGAMON V510 ITM V623 on z/OS (April update) - This list features the documents most frequently requested by our customers.
• Recommended Maintenance Service Levels for OMEGAMON XE products on ITM V6.x
• ITM V6 Detailed System Requirement - The list below includes links to the system requirements for ITM v6.2.0.
• ITM 6.X Product Codes - Provides the location to a file that contains a list of most of the product codes and their descriptors.
• IBM Tivoli Monitoring Universal Agent Information Center - This page includes various documentation links.
• IBM Tivoli Monitoring Universal Agent Information Center - This page includes various documentation links.

IBM Electronic Support - Has a portfolio of on-line tools and resources to guide you through the process and to provide important diagnostic data so IBM can help you [Find information; Prevent problems; Troubleshoot; Download fixes & updates] to keep your systems, software, and applications running smoothly.

• Electronic Entry of Software Service Requests (SR) - Click here to see more details about this streamlined problem submission process to open a problem on-line with IBM Support.
• Subscribe to My Notifications for Tivoli Monitoring V6 and ITM Universal Agents receive daily or weekly announcements through e-mail, custom Web pages and RSS feeds.
• IBM Assist On-site - Live remote assistance tool allows IBM Support to securely view and share control of your desktop to help speed up the problem determination, collection of data, and ultimately help resolve complex issues.
• Tivoli Support - Pro-active and Security Vulnerability Notification - IBM remains committed to ensuring our customers are successful with the IBM software portfolio. With the increased concern regarding software vulnerability and other significant issues.
• Software product compatibility reports - Reports about compatible software combinations.
• IBM Software Accelerated Value Program - Delivers a pro-active, cost-reducing, and productivity enhancing advisory service advisory service.

---

If you have peers or co-workers that my benefit from one of these newsletters, please have them click the Subscribe link from the email they would like to receive either newsletter Subscribe to ITM V6 or Subscribe to ITM V6 Agents

Warmest regards,
The Tivoli Monitoring V6 Agents Support Team!