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IBM Customer Experience Suite Version 7.0 Quick Start Guide

Product documentation


IBM® Customer Experience Suite combines the essential ingredients needed to deliver exceptional, differentiated Web experiences, including Web content management, rich social and real-time communication features, search, commerce and analytics support, personalization, rich media management, mobile device support, and comprehensive integration capabilities. The net result is an agile platform that helps organizations dramatically improve their online experiences for their customers across multiple channels, leading to increased customer satisfaction, better brand awareness, and improved profitability.


Step 1: Access the software and documentation

Product software can be accessed from DVD or e-image, both available from Passport Advantage®. If you download your product from Passport Advantage, follow the directions in the download document at This product is available as a single product offering. Review the International Program License Agreement for a list of licensing options and their respective entitlements.

The product offering that you purchased includes limited entitlements to some or all of the following other IBM programs:

WebSphere® Application Server Network Deployment, DB2® Universal Database Enterprise Server Edition, Tivoli® Directory Server, Tivoli Directory Integrator Identity Edition, Lotus® Web Content Management, WebSphere Portlet Factory, WebSphere Portlet Factory Designer, Mashup Center, Lotus Connections, Lotus Domino® Enterprise Server, Lotus Sametime®, Lotus Quickr® for WebSphere Portal and OmniFind® Enterprise Edition.

For complete documentation, including installation instructions, see the links provided in step 4 below.

Step 2: Evaluate the hardware and system configuration

Review the detailed system requirements documents:

Step 3: Review the base architecture

The following diagram demonstrates the base architecture of IBM Customer Experience Suite:

Step 4: Install Customer Experience Suite

Follow the installation instructions for the different products shown below.

IBM Customer Experience Suite:

More information

For more information, see the following resources:

IBM WebSphere Portal Version 7.0 Licensed Materials - Property of IBM. © Copyright IBM Corp. 2000, 2010. U.S. Government Users Restricted Rights - Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

IBM, the IBM logo, and® are trademarks or registered trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the Web at "Copyright and trademark information"

The Quick Start Guide is available in these national language versions:

Language Quick Start Guide
English wp70custx_quickstart_en.pdf
Arabic wp70custx_quickstart_ar.pdf
Brazilian Portuguese wp70custx_quickstart_pt_br.pdf
Catalan wp70custx_quickstart_ca.pdf
Croatian wp70custx_quickstart_hr.pdf
Czech wp70custx_quickstart_cs.pdf
Dutch wp70custx_quickstart_nl.pdf
French wp70custx_quickstart_fr.pdf
German wp70custx_quickstart_de.pdf
Greek wp70custx_quickstart_el.pdf
Hungarian wp70custx_quickstart_hu.pdf
Korean wp70custx_quickstart_ko.pdf
Portuguese wp70custx_quickstart_pt.pdf
Romanian wp70custx_quickstart_ro.pdf
Russian wp70custx_quickstart_ru.pdf
Simplified Chinese wp70custx_quickstart_zh.pdf
Slovenian wp70custx_quickstart_sl.pdf
Spanish wp70custx_quickstart_es.pdf
Traditional Chinese wp70custx_quickstart_zh_tw.pdf
Turkish wp70custx_quickstart_tr.pdf
Ukrainian wp70custx_quickstart_uk.pdf

Document information

More support for: IBM Customer Experience Suite

Software version: 7.0

Operating system(s): AIX, IBM i, Linux, Solaris, Windows, z/OS

Reference #: 7019120

Modified date: 31 August 2010