IBM Support

Support Newsletter for IBM Decision Optimization

Product documentation


This document features the most requested documents as well as those identified as valuable in helping answer your questions related to ILOG. The list will be updated periodically to reflect new trends and problems.


The content below was sent in the Support Newsletter for IBM Decision Optimization on 09 December, 2016. If you would like to subscribe, see the instructions in the IBM Support Newsletter Knowledge Collection

This document contains links (URLs) to IBM Decision Optimization technical support documents and information that can help you get more value from your software. It is intended to help you to be proactive in your support and administration of IBM Decision Optimization. This document includes: 

In the Spotlight 

  • IBM Support Easy OnBoarding tool 
    This is a fun, engaging, educational tool that assists our clients to sign up for 5 basic client self-assist tools/services: obtain an IBM ID, sign up for My Notifications, access the IBM Support Portal, register for Service Request, and register for Passport Advantage. Earn tokens for every step you complete and play the game at the end! .

  • IBM ILOG Optimization Virtual User Group
    IBM ILOG Optimization Virtual User Group Meetings provide you with updated and useful information about our products and how you can get the best value for your organization from our optimization technology and solutions. These meetings are being held electronically with presentations by our product management and development subject matter experts. The sessions will run for approximately one hour, with about 45 minutes of presentation material and 15 minutes for open questions and answers. We look forward to your participation. Please email Kitte Knight at for an invitation to this Webinar with the subject line "VUG for ILOG OPTI".

  • YouTube channel
    We have uploaded our previous Support Technical Exchanges to our YouTube channel. Check out and view our presentations on CPLEX, OPL, Decision Optimization Center. In the coming months, we will continue to upload our latest full-length presentations, and will be producing a number of shorter videos to detail more features about our products.

  • Facebook 
    Our IBM Decision Optimization Support Facebook page provides a unique community for customers, support personnel, developers and others curious about IBM Decision Optimization products. If you want to find high quality technical content, engage in technical discussions, or simply stay up to date with the latest IBM Decision Optimization news join our community now!

  • LinkedIn 
    IBM Decision Optimization Technology collaboration community on LinkedIn for networking and knowledge sharing.

  • Forums - IBM developerWorks 
    Interact with the IBM Decision Optimization community through IBM developerWorks. IBM developerWorks is the IT industry’s most comprehensive source of technical how-to content, evaluation software, and community discussions focusing on IBM Software Products and Open Source standard technologies.

  • IBM Decision Optimization developerWorks Community 
    Join IBM Decision Optimization developerWorks Community to obtain resources about how to use IBM Decision Optimization, including IBM ILOG CPLEX Optimization Studio, IBM Decision Optimization Center and the Decision Optimization Cloud.


  • Detailed System Requirements

  • Download the latest Fix Packs

  • IBM Software Support Lifecycle
    Find detailed information about the available IBM Software Support Lifecycle Policies to help you realize the full value of your IBM software products.


  • Product Documentation

  • Recently published Technotes

Original publication date


Cross reference information
Segment Product Component Platform Version Edition
Commerce IBM ILOG CP General
Commerce IBM Decision Optimization Center General
Commerce IBM ILOG OPL-CPLEX -ODM General
Commerce IBM CPLEX Optimizer for z/OS

Document information

More support for: IBM ILOG CPLEX Optimization Studio

Software version: 12.2,, 12.3, 12.4,, 12.5,, 12.5.1, 12.6,, 12.6.1, 12.6.2, 12.6.3, 12.7.0

Operating system(s): AIX, Linux, Solaris, Windows, iOS

Software edition: All Editions

Reference #: 7018781

Modified date: 09 December 2016

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