Are you looking for the most requested documents that are available for WebSphere Voice Response or Unified Messaging? This document lists the most requested ones including those identified as educational and valuable in helping answer your questions particularly in the Problem Determination / Troubleshooting area. The list will be updated periodically to reflect new trends and issues
The content below was sent in the Support Newsletter for WebSphere Voice Response and Unified Messaging on 10 Dec, 2013. If you would like to subscribe, see the instructions in the IBM Support Newsletter Knowledge Collection.
This document contains links to WebSphere Voice Response and Unified Messaging technical support documents and information. It is intended to help you to be proactive in the support and administration of your software. This document includes:
In the Spotlight
Stay informed of critical IBM software support updates with My Notifications
One of the best ways to prevent problems and to stay informed of critical support updates for your IBM software products is to take advantage of My Notifications.
Simplified IBM Support Portal is here!
IBM design worked directly with clients, to understand support preferences. Now you choose a product and the relevant support links for that product display on one page. Give the new Support Portal a try!
WebSphere Voice Response for AIX Fix Pack 8 is now available
WebSphere Voice Response for AIX V6.1 Fix Pack 8 is available (fix level 220.127.116.110)
WebSphere Voice Response for AIX Fix Pack 7 is now available
WebSphere Voice Response for AIX V6.1 Fix Pack 7 is available (fix level 18.104.22.1685)
Base Install problem on AIX 6.1 and AIX 7.1
WVR V6.1 Base Install problem with AIX 6.1 TL07 SP05 and AIX 7.1 TL01 SP05 and later levels.
AIX 5.3 TL12 SP6 can cause a major issue with WebSphere Voice Response
After upgrading AIX 5.3 to TL12 SP6, no telephony trunks are available for WebSphere Voice Response V4.2 systems.
All PTFs for WebSphere Voice Response and Unified Messaging products can now be downloaded from FixCentral
Supported software levels for WebSphere Voice Response
The latest levels of AIX, DB2 and Java that are supported for use with WebSphere Voice Response
Wondering how to get started with IBM Support?
Find basic support information on the main tab of the updated Electronic Support page. It provides the information you need to successfully use IBM support.
IBM Software Support Lifecycle
Find detailed information about the available IBM Software Support Lifecycle Policies to help you realize the full value of your IBM software products.
Avoid problems during migration to WebSphere Voice Response 6.1 from 4.2
Are there any hints and tips to avoid known issues when migrating WebSphere Voice Response from 4.2 to 6.1?
IBM Education Assistant for WebSphere Voice Response
IBM Education Assistant is a collection of multimedia educational modules designed to help you gain a better understanding of IBM software products and use them more effectively to meet your business requirements. Please find the modules for WebSphere Voice Response from the link above.
Newest video for IBM Support Assistant
"Using File Action in IBM Support Assistant 5.0 Team Server" video is now available on the IBM Electronic Support channel on YouTube
Technical Exchange webcasts
Join us as technical experts share their knowledge and then answer your questions. Visit this site often to see upcoming topics.
IBM Education Assistant modules for WebSphere products
IBM Education Assistant (IEA) is a collection of multimedia educational modules that help you better understand IBM software products and use them more effectively to meet your business requirements.
IBM Software Redbooks
Hundreds of IBM Redbooks publications are available for downloading.
An IBM resource for developers and IT professionals.