Are you looking for the most requested documents that are available for B2B - WebSphere Partner Gateway? This document lists the most requested ones including those identified as educational and valuable in helping answer your questions particularly in the Problem Determination / Troubleshooting area. The list will be updated periodically to reflect new trends and issues.
The content below was sent in the Support Newsletter for WebSphere Partner Gateway on 10 Sep, 2014. If you would like to subscribe, see the instructions in the IBM Support Newsletter Knowledge Collection.
This document contains links (URLs) to WebSphere Partner Gateway technical support documents and information that can help you get more value from your software. It is intended to help you to be proactive in your support and administration of WebSphere Partner Gateway. This document includes:
In the Spotlight
Indexed Collection of WebSphere Partner Gateway Technical documents
This section contains recently published technical documents of interest that have been indexed.
How IBM Support Assistant helps you troubleshoot software problems
This 97-second video describes the options you have with IBM Support Assistant to make it easier to troubleshoot problems.
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Wondering where to start with IBM Support?
This Support Quick Start trifold introduces the benefits of IBM support coverage. It highlights the resources and how to access them.
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IBM Knowledge Center is now Generally Available!
IBM Knowledge Center at www.ibm.com/support/knowledgecenter/ brings together over 800 individual Information Centers into a single application. Through July 2014, IBM will be redirecting Information Center pages that you might have bookmarked directly to the corresponding pages in Knowledge Center.
IBM Digital Experience 2014
July 21 - 24, 2014 at Hilton Anaheim, CA. Learn about the market-leading IBM Digital Experience software that allows organizations to create customized digital experiences that reinvent the way they engage with their most important audiences: customers, employees and business partners.
IBM Client Success Essentials Community
This community brings together users of IBM Industry Solutions software to share, collaborate and connect with each other virtually. In this community, you'll find training videos, upcoming events, blogs, important web links, and more. Sign in with your IBM ID and register for the site.
Download the new Software Support Quick Start Guide
See the new Quick Start Guide PDF for info on working with IBM Software Support, getting fixes, troubleshooting, etc.Download this PDF by clicking on the link below.
Service requests and PMRs
The IBM Service Request (SR) application is used to open and update service requests (formerly called Problem Management Records or PMRs) online.
Do you have a topic that you want to discuss. Join us at the WPG Forum and we will be happy to discuss.
Then click "Newest first" to sort accordingly.This section contains recently published WPG APAR fixes. (To obtain any WPG APAR fixes, please contact IBM WPG Support thru PMR channel.)
Then click "Newest first" to sort accordingly. This section contains recently published WPG APAR fixes. (To obtain any WPG APAR fixes, please contact IBM WPG Support thru PMR channel.)
The RFE Community on developerWorks allows you to collaborate with Product Management, Development teams and other product users through the ability to search, view, comment on, submit, and track requests for enhancement.
Access this link for a list of all Upcoming WebSphere Partner Gateway Technical Exchange Webcasts and Open Mic sessions
This section contains recently published technical documents of interest.
Live Remote Assistance With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution. The tool can speed up problem determination, collection of data, and ultimately, your problem solution.
Before using the Assist On-site application, you can test your connectivity to the Assist On-site network by using the connectivity tool provided below.
Once you have opened your Service Request (SR) or otherwise known as Problem Management Report (PMR), an IBM representative may request to connect to your system using the Assist On-site tool. The below link provides direct access to this form. Note you will need to have the IBM representative on the phone, as he or she will have to generate and provide you a secure connection code.
List of Flashes and Alerts for WebSphere Partner Gateway
This section lists information for News, Flash, Alerts, that published by the IBM WPG Support team.
End Of Service (EOS) information related to WPG:
Product system requirement information for WPG v6, v6.1, v6.1.1, v6.2 and v6.2.1
This page lists the software and hardware requirements for the editions of IBM WebSphere Partner Gateway
Fix packs by version for WebSphere Partner Gateway
A comprehensive list of recommended, generally available (GA) fixes for WebSphere Partner Gateway releases. Most recent released WPG maintenance package: 6.2.1 Fixpack 3 (22.214.171.124) Refer to Readme of the fixpack for installation instructions, prerequisites, fix list, and known issues. (For downloadable and release information, please access the above link.)
WPG Update Installer (UPDI) Validator utility
WPG Update Installer (UPDI) Validator utility helps you set up UPDI, deploy the UPDI Validator console changes, and validate the UPDI response file values.
Decrease your time for PMR resolution
This section contains information of collecting mustgather information for WebSphere Partner Gateway for v6, v6.1, v6.1.1, v6.2 and v6.2.1
Fix Central provides fixes and updates for your systems software, hardware, and operating system.
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Find basic support information on the main tab of the updated Electronic Support page. It provides the information you need to successfully use IBM support.
After applying WPG 126.96.36.199 fixpack, FTP Scripting receiver would not work properly with non-Integrated FTP server for e.g. AIX FTP Server. Number of FTP Scripting related error events are reported and the input documents are not picked up.
WebSphere Partner Gateway Advanced and Enterprise Editions v6.1/v6.1.1 and all its Fix Pack levels for the same release and editions have gone End of Service (EOS) as of April 30, 2013 (Please refer to the announcement letter provided in the below link for more details). Users should migrate to the newer version of WebSphere Partner Gateway, which is v6.2 (and then upgrade to v6.2.1.x). Please access the WPG Information Center and IBM Education Assistant sites for WPG migration instructions.
Websphere Application Server product team has extended its support for WAS v6.1 to Sept 2013, WPG users can choose to continue using WAS v6.1 with WPG or optionally migrating WAS V6.1 to WAS 7.0. WPG 6.2.1 (and higher) supports WAS 7.0. Click for more education materials related to the WPG migration.
Find detailed information about the available IBM Software Support Lifecycle Policies to help you realize the full value of your IBM software products.
The MustGather information is required by the IBM WebSphere Partner Gateway (WPG) support team to diagnose problems on WPG system version 6.1, 6.1.1 and 6.2 Gathering this information early before calling IBM support to expedite the troubleshooting process, and to save time in resolving Problem Management Records (PMRs) if: 1. Symptoms match known problems (rediscovery) 2. There is a non-defect problem that can be identified and resolved 3. There is a defect that identifies a workaround to reduce severity 4. Locating root cause can speed development of a code fix.
The MustGather information is required by the IBM WebSphere Partner Gateway Express (WPG) support team to diagnose problems on WPG Express system version 6.0. Gathering this information early before calling IBM support to expedite the troubleshooting process, and to save time in resolving Problem Management Records (PMRs) if: 1. Symptoms match known problems (rediscovery) 2. There is a non-defect problem that can be identified and resolved 3. There is a defect that identifies a workaround to reduce severity 4. Locating root cause can speed development of a code fix
Recent webcast sessions for WebSphere Partner Gateway
Access this link for a list for all WebSphere Partner Gateway Technical Exchange Webcasts and Open Mic sessions
Here you can find all of the information that you need for installation, maintenance, and use.
WebSphere Partner Gateway Blogs
Follow IBM L2 Support engineers on their blogs regarding WebSphere Partner Gateway!
My notifications - for IBM technical support
Subscribe WPG product information at IBM My notifications to get up-to-date information, such as WPG fixpack/fix release notes, flashes, technical webcast, newly published fixes information, technotes, and so on.
IBM Software Redbooks
Hundreds of IBM Redbooks publications are available for downloading.
This presentation is delivered to help users who want to migrate WebSphere Partner Gateway from WebSphere Application Server Version 6.1 to Version 7.
A comprehensive list of documentation for all WebSphere® Partner Gateway releases.
Collection of multimedia educational modules designed to help you gain a better understanding of WebSphere Partner Gateway product and use it more effectively to meet your business requirements.
Troubleshooting guide helps you to determine the problem, analyze, and resolve. It presents various techniques to resolve the problems using IBM software. This guide is mainly intended for end-users, administrators, and support.
This guide describes application tuning for various components of IBM WebSphere Partner Gateway v6.2. The objective of this guide is to describe the various tuning parameters for WebSphere Partner Gateway v6.2, including guidance on how to set the values for these parameters.
This white paper describes the migration of an existing WebSphere Partner Gateway environment to WebSphere Partner Gateway v6.2. The purpose of this document is to provide insights into the steps involved in migration of WebSphere Partner Gateway releases.
This technical document is an index of available WebSphere Partner Gateway technical notes, technical documentation and important flash messages. These technical notes, technical documents and flashes, contain information related to the areas of configuration settings, known problems along with their solutions and frequently asked questions on usage of various WebSphere Partner Gateway releases.
Follow IBM L2 Support Engineer Michael Glenn on his blog regarding WebSphere Partner Gateway Migration.
Follow IBM L2 Support Engineer Michael Glenn on his blog regarding WPG Certificate Management.
Follow IBM L2 Support Engineer Ay-Chyi Boudreaux on her new blog regarding WPG UPDI Validator utility.
Follow IBM L2 Support Engineer Ay-Chyi Boudreaux on her new blog regarding Problem Determination hints with WPG!
Original publication date
|Business Integration||WebSphere Partner Gateway Advanced Edition||AIX, HP-UX, Linux, Solaris, Windows||188.8.131.52, 184.108.40.206, 220.127.116.11, 18.104.22.168, 22.214.171.124, 126.96.36.199, 188.8.131.52, 6.2, 184.108.40.206, 220.127.116.11, 6.1.1, 18.104.22.168, 22.214.171.124, 126.96.36.199, 6.1, 188.8.131.52, 184.108.40.206, 220.127.116.11, 18.104.22.168, 22.214.171.124, 126.96.36.199, 188.8.131.52, 6.0, 184.108.40.206|
WPG WebSphere Partner Gateway
B2B - Business-to-Business