The following list includes frequently asked questions (FAQ) about WebSphere Business Compass to help you troubleshoot potential problems and enhance how you use the product.
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Additional FAQ documents are available in the Related information section.
FAQ table of contents
FAQ questions and answers
The following FAQ refer to installation.
FAQ: Where can I find the system requirements for WebSphere Business Modeler Publishing Server V6.2 and WebSphere Business Compass V7.0?
Answer: For WebSphere Business Modeler Publishing Server V6.2, see List of supported software for WebSphere Business Modeler Publishing Server V6.2.
For WebSphere Business Compass V7.0 on Windows, see Detailed hardware and software requirements for WebSphere Business Compass V7.0 on Windows.
For WebSphere Business Compass V7.0 on Linux, see Detailed hardware and software requirements for WebSphere Business Compass V7.0 on Linux on Intel.
For WebSphere Business Compass V7.0 on Linux on zSeries, see Detailed hardware and software requirements for WebSphere Business Compass V7.0 on Linux on zSeries.
FAQ: Can I update my operating system or software (for example, Internet Explorer, WebSphere Application Server) with the latest patch or fix?
Answer: Interim fixes from other products should work fine with WebSphere Business Compass, but WebSphere Business Compass cannot test them all. Check the following documents for interim fixes that have been tested:
For Linux on zSeries, see Detailed hardware and software requirements for WebSphere Business Compass V7.0 on Linux on zSeries. If an interim fix causes problems, contact the company that owns that interim fix.
FAQ: Can I integrate WebSphere Business Compass with CA SiteMinder, Web Access Manager, HP LoadRunner, or other software?
Answer: WebSphere Business Compass has been tested with CA SiteMinder but not Web Access Manager or HP LoadRunner. The following CA SiteMinder environment consisted of four machines:
Machine 1 had SiteMinder Policy Server configured to communicate with WebAgent on machine 2.
Machine 2 had IBM HTTP Server 6.1 plus SiteMinder WebAgent configured to communicate with machines 1 and 3.
Machine 3 had WebSphere Business Compass plus Business Space V7.0 and the WebSphere Business Monitor V7 widget. Machine 3 was configured to communicate with IBM HTTP server on Machine 2.
The WebSphere Business Monitor V7 widget was configured to use the WebSphere Business Monitor server on machine 4, and Machine 4 had the WebSphere Business Monitor server.
The following FAQ refer to usage of the product.
FAQ: Why does uploading a document to the repository overwrite the existing version even when I have renamed or moved the document?
Answer: See Uploading a document to the repository overwrites the existing version.
A process that was created in the Business Modeling perspective cannot be imported into WebSphere Business Compass.
A process that was created in the Business Designer perspective can be imported into WebSphere Business Compass if you complete the following steps:
1. In WebSphere Business Modeler, in the Business Designer perspective, complete the following steps:
a. Open the process.
b. Under Export, click Business Design File.
c. Save the exported .bca file and note the path to this file.
2. In WebSphere Business Compass, complete the following steps:
a. In the Business Design space, on the Design page, select the Documents tab and click Upload File.
b. Specify the path to the .bca file.
c. In the Document Update Details window, ensure that the process is selected and click OK.
3. Select the Documents tab. The imported process is displayed in the document list.
FAQ: How do I remove a business design document from the repository when it remains after I delete the containing business design space in WebSphere Business Compass V7.0?
Answer: To remove the document, see the attached .pdf file: "How To - Remove Orphaned Business Design Documents from WebSphere Business Compass.pdf", which is lower down on this page.
FAQ: Why can I not apply swimlane layout to my subprocesses in the process editor, even if I assign the appropriate values to the activities?
Answer: Swimlane layout is not supported in subprocesses, even if you assign valid attributes to your subprocess activities and apply swimlane layout based on those attributes. If you apply swimlane layout to a process map that contains a subprocess, the subprocess and its activities appear in the "unassigned" swimlane.
FAQ: Where can I find information about Business Space powered by WebSphere?
Answer: Business Space powered by WebSphere is a common component that is used by many products. For more information, see the Business Space FAQ.
1. Open the Design page of your Business Design space.
2. Hover over the upper right corner of the Design page until the Show title bar button appears. Click this button to display the title bar for the page.
3. Click the Maximize widget button . This button resizes the widget to make the best use of the available space in your browser window, and reduces the possibility of extraneous scroll bars. This setting is saved within the current Business Design space.
4. To maximize the Design widget in other Business Design spaces that you are a member of, open each Business Design space and maximize the widget as described in this procedure. Other members of the space must also maximize the widget for each of their spaces.
Important: Perform this procedure only on the Design page, which consists of a single widget. If you maximize a widget on a page that contains more than one widget, the other widgets on the page are automatically minimized.
FAQ: Can I use the Space Manager to add users to a Business Design space?
Answer: See Cannot use the Space Manager to add users to a Business Design space in WebSphere Business Compass.
FAQ: When should I use the Synchronize button in the Process editor?
Answer: Click the Synchronize button to resolve data type mismatches between global subprocess calls and the called process. For example, a global subprocess call can have input and output data types associated with it. The process called by the global subprocess can also have input and output data. If the data types specified for the called process do not match the data types of the global subprocess call, you will see a message in the Details view for the global subprocess call. When you press the Synchronize button, you update the data types of the global subprocess call to match those of the called process.
For more information about resolving data type mismatches in processes, see Resolving data type mismatches.
FAQ: When I publish a model and go to the reviewing space, why am I unable to see the changes immediately?
Answer: See Unable to see changes to a model in WebSphere Business Compass.
FAQ: I want to publish some elements, but the publish option for those elements is not available. Why am I not able to publish those elements?
Answer: See Publishing option for some elements not available in WebSphere Business Compass.
FAQ: If my system is set up with minimum requirements, how many concurrent users can it support?
Answer: See Number of concurrent users WebSphere Business Compass can support.
FAQ: Is there a limit to how much content can be published to a given business space in WebSphere Business Compass?
Answer: The amount of data depends on what your database can handle for a particular server size.
The following FAQ refer to troubleshooting.
FAQ: Why does my document archive appear to be empty when I try to upload it?
Answer (V126.96.36.199): This problem occurs with document archive files that have been manually created or updated. To resolve this problem, see Business document archive file appears to be empty when uploading.
FAQ: Why can I not browse WebSphere Business Compass reviewing spaces from WebSphere Business Modeler?
Answer: See Cannot browse WebSphere Business Compass reviewing spaces from WebSphere Business Modeler.
FAQ: In my server log, I see the following message:
SRVE0255E: A WebGroup/Virtual Host to handle /BCompassExtension/BCompassExtension.jsp has not been defined.
Is there a problem with my server?
Answer: The BCompassExtension.jsp file will be used in the future to allow Business Compass to be extended. The missing file is simply an indication that Business Compass has not been extended. You can ignore this message.
FAQ: I am a Business Space administrator. Why am I not able to see the content of business designer spaces?
Answer: To view all the business design spaces and documents on the WebSphere Business Compass server, you must be a business document administrator. For more information, see Assigning the business document administrator role.
FAQ: I am a Business Space administrator. Why do I receive an error message when I try to perform administrative tasks such as changing the owner in a business design space?
Answer: To delete or change the ownership of a business designer space, you must be either the owner of the business designer space, or you must be both a business document administrator and a Business Space administrator. For more information, see Assigning the business document administrator role.
FAQ: Why do I receive a spaceId error when I use a Designer widget?
Answer: Business designer widgets are designed to be used in spaces created by the business design space template only. If you use them anywhere other than these spaces, you receive a spaceId error.
FAQ: Why can I not receive email notifications?
Answer: See Cannot receive email notifications.
FAQ - WebSphere Process Server
FAQ - WebSphere Business Monitor
FAQ - WebSphere Business Modeler
FAQ - WebSphere Integration Developer
FAQ - WebSphere Industry Content Packs
FAQ - WebSphere MQ Workflow
FAQ - Business Space powered by WebSphere
FAQ - WebSphere Decision Center
FAQ - WebSphere Decision Server Events
FAQ - WebSphere Decision Server Rules
FAQ - WebSphere ILOG Decision Validation Services
FAQ - WebSphere ILOG Rule Team Server
FAQ - WebSphere ILOG JRules
Original publication date
WebSphere Business Compass
WebSphere Business Modeler Publishing Server