March, 2017 - IBM Spectrum Control™ Customer Support Technical Information Newsletter
Client self assist - Technical Support Information for IBM Spectrum Control™ Administrators
March 14, 2017 | Issue #3
Welcome to the IBM Spectrum Control™ Technical Support Information newsletter. This communication is designed to help you derive maximum value from your software by providing the most up-to-date technical information, answers to frequently asked questions, and links to other key information.
IBM Spectrum Control™ Standard Edition
Find technical content, answers, solutions and much more.
Problem Solving Resources for IBM Spectrum Control™ Administrators
A compiled list of URLs from our technical support teams containing documents to aid you in your system administration.
Support Assistant - IBM Spectrum Control™
ISA V4 product add-ons are available for IBM Spectrum Control™ products.
Welcome to the IBM Client Success Essentials Community!
This community brings together users of IBM software to share, collaborate and connect with each other virtually. Here, you'll find training videos, upcoming events, blogs, important web links, and more.
Beginning on 05/16/2016 Tech Support Chat is available in the US for Storage Software Solutions including: SVC, Storwize, Flash, TPC, and XIV.
Latest Technotes and FAQs
1. Enabling & Disabling Legacy Protocol (SSLv3 & MD5 hash) for IBM Spectrum Control™ and Tivoli Storage Productivity Center
Most recent APARs
1. IT18364: SQL QUERIES RUN BY THE ITM AGENT TO RETRIEVE ALERT DATA WERE NOTUPDATED TO HANDLE THE ALERT SERVER.
2. IT19407: THE SPECTRUM CONTROL BI REPORTS DO NOT DISPLAY CORRECTLY THE STORAGE DISK STATUS.
3. IT18634: DS8K RECLAIMING VOLUMES TASKS ARE VERY SLOW AND BLOCK WEBUI THREADS
4. IT17463: TIERS PANEL DISPLAYS "NO TIERS HAVE BEEN FOUND"
5. IT19434: THE CHANGEPASSWORDS TOOL MESSAGES FOR IBM SPECTRUM CONTROL NEEDS TO BE ENHANCED.
6. IT18325: IBM SPECTRUM CONTROL SHOW DUPLICATE ENTRIES IN BLOCK STORAGE DISK OVERVIEW
7. IT16586: RECOVERH3 DOES NOT APPEAR WHEN ADDING CSM.SERVER.SUS_GC_PAIRS_ON_GM_PAUSE=FALSE IN RMSERVER.PROPERTIES
8. IT18278: UNABLE TO ADD BROCADE NETWORK ADVISOR TO IBM SPECTRUM CONTROL WEB UI.
9. IT18794: VOLUME PERFORMANCE VIEWS ARE SLOW
10. IT17608: IMPROPER SHUTDOWN OF IBM SPECTRUM CONTROL CAN RESULT IN DUPLICATE IDS BEING CREATED IN THE DATABASE
Latest Downloads and Fixes
1. APAR Fix List - v5.1.x
Latest Downloads for IBM Spectrum Control™ (Tivoli Storage Productivity Center)
This page has links to download the latest fix packs and interim fixes by version.
IBM Spectrum Family - Spectrum Control™ Standard Edition (Redbook)
(How-to guidance and examples to effectively integrate IBM Spectrum Control™ Standard Edition into your Software-Defined Storage business enterprise environments)
Education and training
IBM Systems Storage portfolio of related videos including the new videos
This link is for a play list of IBM Spectrum Storage portfolio related videos including the new videos.
IBM Systems Storage - The SOS Files
Collection of educational training videos and blogs
IBM Knowledge Center
The central location for finding and organizing information about IBM products.
Problem Solving Resources
Collecting Data: Read First for all Spectrum Control™ & Tivoli Storage Productivity Center ...
Collecting Data documents aid in problem determination and save time resolving Problem Management Records (PMRs).
Forums and Wikis
1. Service Management Connect for IBM Spectrum Control™
Connect, learn, try, and share with Service Management professionals.
2. IBM Spectrum Control™ Forum
If you have peers or co-workers that may benefit from these newsletters, please have them bookmark this link
The IBM Spectrum Control™ Support Team!
Download the IBM Technical Support mobile application today to help expedite troubleshooting, view and update Service Request tickets (PMRs on-line), discover the best fixes for your system, view instructional support videos, access to forums and more…
Keep up-to-date with IBM Electronic Support through these social media channels:
Facebook | IBM Electronic Support Community Blog | YouTube | LinkedIn
Tivoli Total Storage Productivity Center
Tivoli Total Storage Productivity Center for Disk
Tivoli Total Storage Productivity Center for Data
Tivoli Total Storage Productivity Center for Replication
IBM Tivoli Total Storage Productivity Center
TPC for Disk
TPC for Data
TPC for Replication
TPC Standard Edition
Tivoli Total Storage Productivity Center Standard Edition
IBM Tivoli Total Storage Productivity Center Standard Edition
Tivoli Total Storage Productivity Center Suite
More support for:
Tivoli Storage Productivity Center for Data
Software version: Version Independent
Operating system(s): AIX, HP-UX, Linux, Solaris, Windows
Software edition: Edition Independent
Reference #: 7017347
Modified date: 09 February 2017
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