April, 2013 - Tivoli Storage Manager Customer Support Technical Information Newsletter

Welcome to the Tivoli Storage Manager (TSM) technical support information update. This communication is designed to help you derive maximum value from your TSM software by providing the most up-to-date technical information, answers to frequently asked questions, and links to other key information. Please take a moment to read through the materials provided below. We are confident that you will find these resources helpful and informative.

Tivoli Storage Manager On-Line Self-Help Resources:

• Support Portal for Tivoli Storage Manger allows you to find technical content, answers, solutions and much more.
• Subscribe to My Notifications Tivoli Storage Manager and receive daily or weekly announcements through e-mail, custom Web pages and RSS feeds.
• IBM Support Assistant (or ISA) for TSM Client 6.x & TSM Server 6.x - quickly collect diagnostic files so your problems can be solved faster.
• Tivoli Loves Your Feedback! - - Help us serve you better by sharing your feedback!
  
  Keep up-to-date with IBM Electronic Support through these social media channels:
  Twitter | Facebook | IBM Electronic Support Community Blog | YouTube | LinkedIn

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News and Flash documents for Tivoli Storage Manager

Flash
Tivoli Storage Manager servers may assign an incorrect tape drive to a NAS server during NDMP tape operations

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Technote and FAQ documents for Tivoli Storage Manager

Most Recent
Modified Instructions for Complete Restores of Windows Systems with the TSM Client: Bare Metal Restore (BMR), System State Restore, Windows System Object Restore
System State ANS5279E Error processing 'filename': file not found
Non-existent files on System State backup
Estimate space needed for client restore operation
Automatically define a library and its paths
Restoring a virtual machine with Tivoli Storage Manager Backup-Archive Client in a Microsoft Hyper-V Windows 2012 Cluster
ANR8779E error number=2 with tape drive
ANR8779E error number=13 with tape drive
High cpu usage for "random" process with dsmc and dsmadmc
dsmserv format returns ANR0367W, but tsmdb1 database does not exist.
"Data Unavailable to Server" during client restore, server reports ANR8484E
Administration Center installation fails during fix pack installation.
Recovering from Tape errors in TSM
TSM Linux Backup-Archive client "best effort" supported distributions
IBM Tivoli Storage Manager Server/Client Compatibility and Upgrade Considerations

Did this month's information help to resolve or prevent any technical issues? Please Select Here >>> Yes or No

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Download and Fixes documents for Tivoli Storage Manager

• Latest TSM Server and Client Downloads - Fix Packs and Interim Fixes - This page has the server and client download links to the latest fix packs and interim fixes by version.
• Recommendations for TSM Client and Server Fixes - This document answers the frequently asked question, what product version does IBM recommend?
• Tivoli APAR notification page - Contains a list of some open or recently closed APARs that may impact you.

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Complimentary Training

Most recent
23 April 2013 - Tivoli Storage Manager: Using Windows Tools for Performance Tuning
02 April 2013 - Tivoli Storage Manager: Using AIX Tools for Perfomance Tuning


• Support Technical Exchange training events for Tivoli Storage Manager - This is where you can find new or previous technical training events that are available..
• IBM Education Assistant complimentary flash modules for Tivoli Storage Manager - Short technical training modules to help with the administration of your TSM software.

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Problem-Solving Resources On-line

• Problem-Solving Resources On-line for TSM Administrators - A compiled list of URL's from our technical support team containing documents to aid you in your system administration of TSM.
• Collecting Data: Read First for TSM Products - For every problem, collecting data can aid in problem determination and save time resolving Problem Management Records (PMRs).
• Collecting Data for Tivoli Storage Manager: Server Database Reorganization - If you are experiencing difficulties with server initiated reorganization, follow these instructions.
• Tivoli Storage Manager Version Information Center - Find information about installing, configuring, maintaining, and using TSM v6.1.
• Tivoli Support - Pro-active and Security Vulnerability Notification - IBM remains committed to ensuring our customers are successful with the IBM software portfolio. With the increased concern regarding software vulnerability and other significant issues.
• Software product compatibility reports - Reports about compatible software combinations.
• IBM Software Accelerated Value Program - Delivers a pro-active, cost-reducing, and productivity enhancing advisory service.

IBM Electronic Support - Has a portfolio of on-line tools and resources to guide you through the process and to provide important diagnostic data so IBM can help you [Find information; Prevent problems; Troubleshoot; Download fixes & updates] to keep your systems, software, and applications running smoothly.

• Electronic Entry of Software Service Requests (SR) - Click here to see more details about this streamlined problem submission process to open a problem on-line with IBM Support.
• IBM Assist On-site - Live remote assistance tool allows IBM Support to securely view and share control of your desktop to help speed up the problem determination, collection of data, and ultimately help resolve complex issues.

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Technical Community Forums and Wikis

• Service Management Connect - Connect, learn, and share with Integrated Service Management (ISM) professionals in Service Management Connect. Get access to developers and technical experts who provide their perspectives and expertise to help you implement ISM solutions.
• Tivoli Storage Manager forum - This forum is focused on protecting & maximizing the availability of your on demand computing data with Storage Management solutions.
• Storage Management Community Connect, learn, and share with the Storage Management Community experts.
• Tivoli Storage Manager Wiki - Tivoli Wikis provide you with best practices and scenarios for using the product.
• Welcome to the Global Tivoli User Community - The Global Tivoli User Community is the largest on-line and off-line organization of Tivoli professionals in the world.
• Tivoli RFE Community - You can collaborate with development teams and other product users regarding product requests for enhancements topics.
• RFE Frequently Asked Questions - Provides answers to some of the most frequently asked questions regarding the RFE process and the RFE community.

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Kind regards,
The IBM Tivoli Storage Manager Support Team!