IBM Support

July, 2017 - IBM Spectrum Protect™ Customer Support Technical Information Newsletter



This newsletter is aimed at clients and specialists installing, upgrading or using IBM Spectrum Protect™, previously known as Tivoli Storage Manager (TSM).


Welcome Banner
IBM Systems Storage & Software Defined Infrastructure Technical Support Newsletter

July 07, 2017 | Issue #7

Welcome to the IBM Spectrum Protect Technical Support Information newsletter. This communication is designed to help you derive maximum value from your software by providing the most up-to-date technical information, answers to frequently asked questions, and links to other key information.

Support Resources

Support Portal for IBM Spectrum Protect™
Find technical content, answers, solutions and much more.
Featured Documents for IBM Spectrum Protect™
Links to key information documents and is divided into linked sections for ease of navigation.
IBM Support Site Assistance
Working with IBM to help support your IBM product(s).
Work with IBM Support using Technical Support Chat
IBM Technical Support Chat is an instant messaging service to connect to IBM representatives available to eligible clients.
Welcome to the IBM Client Success Essentials Community!
This community brings together users of IBM software to share, collaborate and connect with each other virtually. Here, you'll find training videos, upcoming events, blogs, important web links, and more.
IBM Storage Support Enhancements Summary
At IBM, we are constantly looking for new ways to improve client experience with our storage products and storage support - whether this is to help you quickly get the most relevant or latest information on our best-of breed Storage products, or ways that you can reach out to and engage Storage Support.

Most Recent News, Flashes, and Bulletins

1. Security Bulletin: IBM Spectrum Protect (formerly Tivoli Storage Manager) Windows Client password exposure (CVE-2016-8939)

Latest Technotes and FAQs

1. Relation between the FAILOVERHLADDRESS and the REPLTCPSERVERADDRESS options
2. ANR9999D... sqlState=560C2, sqlCode=-20241 from table. Returning rc = 2158
3. Tivoli Storage Manager client Linux install fails on dependency
4. GPFS mmbackup command fails with ANS4901E
5. Lanfree backups fail with ANR1404W and ANR0525W
6. Linux on POWER Server Requirements and Support
7. The user or password you provided is not valid. Provide valid credentials.
8. Tivoli Storage Manager windows client backup of windows GPFS file system fails
9. Unreadable characters following IBM Spectrum Protect export, import, and node replication operations
10. ANR8938E ANR0454E library manager/library client connection failure
11. IBM Spectrum Protect cloud object storage support
12. Administration Center installation fails during fix pack installation
13. Lanfree backups fail with ANR1404W and ANR0525W
14. Volume history file missing or corrupt on version 7 server

Latest Downloads and Fixes

1. IBM Spectrum Protect™ Client 7.1.6 APARs and 7.1.6.x APARs

IBM IBM Spectrumm Protect™ V6.3.6.x interim fix downloads
Latest IBM Spectrum Protect™ Server and Client Downloads - Fix Packs and Interim Fixes
This page has the server and client download links to the latest fix packs and interim fixes by version.
Recommendations for IBM Spectrum Protect™ Client and Server Fixes
This document answers the frequently asked question, what product version IBM recommends.

Education and training

1. Protecting your GPFS data with Tivoli Storage Manager
2. Tivoli Flashcopy Manager V3.1 Update
3. TSM Version 5 to Version 6 Migration
4. TSM Node Replication Technical Overview and Update
5. Using the Tivoli Storage Manager V63 Performance Monitor GUI to Tune your DB Backups

IBM Spectrum Protect™ - YouTube videos
Collection of educational training videos.
User's Group for Storage Management
IBM Systems Storage - The SOS Files
Collection of educational training videos and blogs
IBM authorized live and self paced courses
Worldwide and leverage offerings from our Global Training Providers.

Problem Solving Resources

SSIC (IBM System Storage Interoperation Center (SSIC))
A tool to help you all to identify information on product version levels.
Overview - IBM Spectrum Protect™ Supported Operating Systems
Collecting Data: Read First for IBM Spectrum Protect™ Products
Problem-Solving Resources On-line for IBM Spectrum Protect™ Administrators
Troubleshooting Guide for IBM Spectrum Protect™
IBM Spectrum Protect™ Operations Center Software and Hardware Requirements
IBM Spectrum Protect™ Server Requirements Documents
IBM Spectrum Protect™ Client Requirements Documents
Collecting Data: IBM Spectrum Protect™ Hangs
IBM Spectrum Storage Information Center
IBM Spectrum Protect™ Server/Client Compatibility and Upgrade Considerations
IBM Spectrum Protect™ Supported Devices for AIX, HP-UX, Solaris, and Windows
IBM Spectrum Protect™ Supported Devices for Linux
IBM Spectrum Protect™ Technical Newsletter Previous Month's Edition
Complete version of the previous month's IBM Spectrum Protect™ newsletter.

Forums and Wikis

IBM Spectrum Protect™ Forum
This forum is focused on protecting & maximizing the availability of your on demand computing data with Storage Management solutions.
IBM Systems Storage Management Community
Connect, learn, and share with the Storage Management Community experts.
IBM System Storage Forum
Use this forum to share ideas with knowledgeable experts and discover how IBM's latest storage solutions can address your business challenges.
IBM DeveloperWorks Storage Blog
Collaborate with other Storage experts.
IBM Spectrum Protect™ Wiki
This Wiki provides you with best practices and scenarios for using the product.

If you have peers or co-workers that may benefit from these newsletters, please have them bookmark this link

Warmest regards,
The IBM Spectrum Protect Support Team!

Download the IBM Technical Support mobile application today to help expedite troubleshooting, view and update Service Request tickets (PMRs on-line), discover the best fixes for your system, view instructional support videos, access to forums and more…

Download on the App Store Get it on Google play

Keep up-to-date with IBM Electronic Support through these social media channels:

Facebook | IBM Electronic Support Community Blog | YouTube | LinkedIn

Twitter icon

Related information

IBM Systems Storage Technical Support Newsletters

Cross reference information
Segment Product Component Platform Version Edition
Storage Management IBM Spectrum Protect
Storage Management IBM Spectrum Protect Extended Edition

Product Alias/Synonym

IBM Spectrum Protect
Spectrum Protect
Tivoli Storage Manager
IBM Tivoli Storage Manager
Storage Manager

Document information

More support for: Tivoli Storage Manager

Software version: All Supported Versions

Operating system(s): AIX, Platform Independent

Software edition: All Editions

Reference #: 7017227

Modified date: 14 August 2017

Translate this page: