Client self assist - Technical Support Information for TSM Distributed Administrators
Welcome to the IBM Cloud and Smarter Infrastructure (C&SI) - Tivoli Storage Manager technical support information newsletter. This communication is designed to help you derive maximum value from your software by providing the most up-to-date technical information, answers to frequently asked questions, and links to other key information.
Support Portal for Tivoli Storage Manger
Find technical content, answers, solutions and much more.
Featured Documents for Tivoli Storage Manager
This document contains links to key information documents and is divided into linked sections for ease of navigation. You may use the links below to jump to the desired section of the document.
- IBM Support Assistant (or ISA) for TSM Client 6.x & TSM Server 6.x - quickly collect diagnostic files so your problems can be solved faster.
Most recent News and Flashes
- Inactive files in Active Data Pool
- Tivoli Storage Manager NDMP Backups to a NAS attached tape drive might overwrite the last backup on tape
- Security Bulletin: Tivoli Storage Manager version roll-off by unauthorized clients (CVE-2014-4817)
- Video training module released for IBM Tivoli Storage Manager for Virtual Environments V7,1
Latest Technotes and FAQs
- IBM Tivoli Storage Manager (TSM) guest support for Virtual Machines and Virtualization
- Resolving and preventing issues related to database growth and degraded performance in Tivoli Storage Manager servers
- SQL1031N The database directory cannot be found on the indicate file system
- VSS backups may fail due to limited Windows "shadowstorage"
- Message ANR2990E trancates database path name on failed restore
- ANS9365E VMware vStorage API error. API return code : 60
- Warnings in Installation logs during a new Tivoli Storage Manager installation
- Failure when installing/upgrading the Tivoli Storage Manager server
- ANR9999D_3837324870 ErrorHandler during Virtual Tape Library operations
- Determining the location of db2diag.log for a Unix Server instance
- Resetting the Operations Center browser security certificate
Most recent APARs
Latest Downloads and Fixes
- IBM Tivoli Storage Manager V6.2 Fix Pack 6 (6.2.7.000) Server Downloads
- IBM Tivoli Storage Manager (TSM) server V6.3.5.x interim fix downloads
Latest TSM Server and Client Downloads - Fix Packs and Interim Fixes
This page has the server and client download links to the latest fix packs and interim fixes by version.
Recommendations for TSM Client and Server Fixes
This document answers the frequently asked question, what product version does IBM recommend?
Support Technical Exchange training events for Tivoli Storage Manager
This is where you can find new or previous technical training events that are available.
IBM Education Assistant complimentary flash modules for Tivoli Storage Manager
Short technical training modules to help with the administration of your TSM software.
- To find live and self paced courses on this product, visit IBM authorized training - Worldwide and leverage offerings from our Global Training Providers
Problem Solving Resources
Problem-Solving Resources On-line for TSM Administrators
A compiled list of URL's from our technical support team containing documents to aid you in your system administration of TSM.
Collecting Data: Read First for TSM Products
For every problem, collecting data can aid in problem determination and save time resolving Problem Management Records (PMRs).
Storage Manager Version Information Center
Find information about installing, configuring, maintaining, and using TSM v6.1.
TSM Server/Client Compatibility and Upgrade Considerations
The functionality in the lowest version and release is supported in that compatible combination, for as long as the lowest version and release is in regular support.
Tivoli User's Group TSM Library -
Introduction to TSM Operations Center
TSM for Virtual Environments, 6.4
The Storage Manager's Guide to Improving Backup and Recovery Reporting
Forums and Wikis
Tivoli Storage Manager Forum
This forum is focused on protecting & maximizing the availability of your on demand computing data with Storage Management solutions.
Storage Management Community
Connect, learn, and share with the Storage Management Community experts.
Tivoli Storage Manager Wiki
This Wiki provides you with best practices and scenarios for using the product.
The C&SI Tivoli Storage Manager Support Team!
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