April, 2015 - Storage Manager Customer Support Technical Information Newsletter



Client self assist - Technical Support Information for TSM Distributed Administrators


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C&SI Support Newsletter

April 05, 2015 | Issue #04

Welcome to the IBM Cloud and Smarter Infrastructure (C&SI) - Tivoli Storage Manager technical support information newsletter. This communication is designed to help you derive maximum value from your software by providing the most up-to-date technical information, answers to frequently asked questions, and links to other key information.

Support Resources

1. Support Portal for Tivoli Storage Manger
Find technical content, answers, solutions and much more.
2. Featured Documents for Tivoli Storage Manager
Links to key information documents and is divided into linked sections for ease of navigation.
3. IBM Support Assistant (or ISA) for TSM Client 6.x
Quickly collect diagnostic files so your problems can be solved faster.
4. IBM Support Assistant (or ISA) for TSM Server 6.x
Quickly collect diagnostic files so your problems can be solved faster.

Most recent News and Flashes

1. Security Bulletin: Vulnerability in SSLv3 affects Tivoli Storage Manager Administration Center (CVE-2014-3566)
2. Upgrading Tivoli Monitoring for TSM from version to fails
3. Slow startup performance of the 7.1 server on Windows
4. Tivoli Storage Manager 6.2 End of Support - April 30, 2015!!!

Latest Technotes and FAQs

1. Automatic startup of dsmcad daemon on system reboot on Red Hat Linux
2. SQL1031N The database directory cannot be found on the indicate file system
3. Backup sessions remain in MediaW for file class volumes
4. Extend dbspace using Administration Center can cause duplicate path entries
5. ANRI00575 WebSphere is running during a Tivoli Monitoring for Tivoli Storage Manager 7.1.x upgrade
6. Tivoli Storage Manager Operations Center initialization error ANRG0171E
7. CTGSK3026W error when creating dsmcert.kdb file for SSL configuration
8. ANR9613W Error loading /opt/tivoli/tsm/server/bin/dsmlicense
9. TSM Linux Backup-Archive client "best effort" supported distributions
10. Does AUTODETECT option work when defining paths to Storage Agents
11. Operations Center Daily Report via email - "to" field is not populated
12. Configuring the Secure Sockets Layer (SSL) or the Transport Layer Security (TLS) protocol by using the iKeycmd command
13. RESTORE STGPOOL with PREVIEW=Y may not display all required volumes in the console window

Latest Downloads and Fixes

1. IBM Tivoli Storage Manager (TSM) server V7.1.1.x interim fix downloads
2. IBM Tivoli Storage Manager (TSM) client 7.1.1.x interim fix downloads
3. Latest TSM Server and Client Downloads - Fix Packs and Interim Fixes
This page has the server and client download links to the latest fix packs and interim fixes by version.
4. Recommendations for TSM Client and Server Fixes
This document answers the frequently asked question, what product version does IBM recommend?

Education and training

1. Protecting your GPFS data with Tivoli Storage Manager
2. Tivoli Storage Manager: Using AIX Tools for Perfomance Tuning
3. IBM Education Assistant complimentary flash modules for Tivoli Storage Manager
Short technical training modules to help with the administration of your TSM software.
4. Tivoli Storage Manager: YouTube videos
Collection of educational training videos.
5. IBM Systems Storage - The SOS Files
Collection of educational training videos and blogs
6. IBM authorized live and self paced courses
Worldwide and leverage offerings from our Global Training Providers.

Problem Solving Resources

1. Problem-Solving Resources On-line for TSM Administrators
A compiled list of URL's from our technical support team containing documents to aid you in your system administration of TSM.
2. Collecting Data: Read First for TSM Products
For every problem, collecting data can aid in problem determination and save time resolving Problem Management Records (PMRs).
3. Storage Manager Information Center
Find information about installing, configuring, maintaining, and using TSM v6.1.
4. TSM Server/Client Compatibility and Upgrade Considerations
The functionality in the lowest version and release is supported in that compatible combination, for as long as the lowest version and release is in regular support.
5. Tivoli Storage Manager Technical Newsletter Previous Month's Edition
Complete version of the previous month's TSM newsletter.

Forums and Wikis

1. Tivoli Storage Manager Forum
This forum is focused on protecting & maximizing the availability of your on demand computing data with Storage Management solutions.
2. Storage Management Community
Connect, learn, and share with the Storage Management Community experts.
3. Cloud & Smarter Infrastructure (Tivoli) Storage Blog
Collaborate with other Storage experts.
4. Tivoli Storage Manager Wiki
This Wiki provides you with best practices and scenarios for using the product.

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Warmest regards,
The C&SI Tivoli Storage Manager Support Team!

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Related information

Tivoli Participating Product Technical Newsletters

Product Alias/Synonym

Tivoli Storage Manager
IBM Tivoli Storage Manager
Storage Manager

Document information

More support for:

Tivoli Storage Manager

Software version:

All Supported Versions

Operating system(s):

AIX, Platform Independent

Software edition:

All Editions

Reference #:


Modified date:


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