July, 2014 - Storage Manager Customer Support Technical Information Newsletter



Client self assist - Technical Support Information for TSM Distributed Administrators


Welcome to the IBM Cloud and Smarter Infrastructure's (C&SI) Tivoli Storage Manager technical support information update. This communication is designed to help you derive maximum value from your software by providing the most up-to-date technical information, answers to frequently asked questions, and links to other key information.

Tivoli Storage Manager on-line self-help resources:

  • Support Portal for Tivoli Storage Manger - Find technical content, answers, solutions and much more.
  • Featured Documents for Tivoli Storage Manager - This document contains links to key information documents and is divided into linked sections for ease of navigation. You may use the links below to jump to the desired section of the document.

Keep up-to-date with IBM Electronic Support through these social media channels:
Twitter | Facebook | IBM Electronic Support Community Blog | YouTube | LinkedIn

Latest News and Flashes

Security Bulletin: Tivoli Storage Manager Server Certificate Chaining Vulnerability (CVE-2013-6747)
Security Bulletin: TSM Server CPU Utilization (CVE-2014-0963)
Security Bulletin: Security vulnerability identified in an IBM Tivoli Monitoring shared component shipped with Tivoli Monitoring for TSM 6.3

TSM 5.5 and 6.1 EOS April 30, 2014
TSM 6.2 EOS April 30, 2015

Most recent Technotes and FAQs

ANS1030E During Tivoli Storage Manager Incremental Backup
TSM Client APARs fixed in 7.1.0 and 7.1.0.x (1648007)
Tivoli Storage Manager ODBC configuration with OpenOffice on Windows 7
Tivoli Storage Manager ODBC configuration with Microsoft Access
Tivoli Storage Manager upgrade fails because of missing DB2 files
dsmserv db2diag.log ADM10502W Health indicator "Database Backup Required"
ANR0132E Memory allocation error with sufficient memory
Tivoli Storage Manager (TSM) Client backup failing with error ANS1999E
Client fails: ANS1357S Session rejected: Downlevel client code version
Handling messages ANR1330E and ANR1331E
Can NDMP backups be configured for tape drive encryption
Relocating of the adsm.sys directory for system state backups
IBM Tivoli Storage Manager Suite for Unified Recovery - Front End V7.1
Considerations when upgrading to Tivoli Storage Manager v7

Latest Downloads and Fixes

IBM Tivoli Storage Manager (TSM) client 7.1.0.x interim fix downloads
IBM Tivoli Storage Manager Version 7.1 for Windows Servers
IBM Tivoli Storage Manager Version 7.1 for AIX/Linux/UNIX Servers

Education and training

To find live and self paced courses on this product, visit IBM authorized training - Worldwide and leverage offerings from our Global Training Providers (Additionally you can click on any icon below).

Problem-Solving Resources On-line

Tivoli User's Group TSM Library -
Introduction to TSM Operations Center
TSM for Virtual Environments, 6.4
The Storage Manager's Guide to Improving Backup and Recovery Reporting

IBM Electronic Support - Has a portfolio of on-line tools and resources to guide you through the process and to provide important diagnostic data so IBM can help you [Find information; Prevent problems; Troubleshoot; Download fixes & updates] to keep your systems, software, and applications running smoothly.
  • Electronic Entry of Software Service Requests (SR) - Click here to see more details about this streamlined problem submission process to open a problem on-line with IBM Support.
  • IBM Assist On-site - Live remote assistance tool allows IBM Support to securely view and share control of your desktop to help speed up the problem determination, collection of data, and ultimately help resolve complex issues.

Click Here for the complete version of the Previous Month's Tivoli Storage Manager Technical Newsletter Edition

Technical Community Forums and Wikis
  • Service Management Connect - Connect, learn, and share with Integrated Service Management (ISM) professionals in Service Management Connect. Get access to developers and technical experts who provide their perspectives and expertise to help you implement ISM solutions.
  • Tivoli Storage Manager forum - This forum is focused on protecting & maximizing the availability of your on demand computing data with Storage Management solutions.
  • Storage Management Community Connect, learn, and share with the Storage Management Community experts.
  • Tivoli Storage Manager Wiki - This Wiki provides you with best practices and scenarios for using the product.
  • Welcome to the Global C&SI User Community - The Global C&SI User Community is the largest on-line and off-line organization of professionals in the world.
  • C&SI RFE Community - You can collaborate with development teams and other product users regarding product requests for enhancements topics.
  • RFE Frequently Asked Questions - Provides answers to some of the most frequently asked questions regarding the RFE process and the RFE community.

If you have peers or co-workers that may benefit from these newsletters, please have them click the Subscribe link from the email they would like to receive this newsletter Subscribe Tivoli Storage Manager Newsletter

Kind regards,
The C&SI Tivoli Storage Manager Support Team!

Related information

Tivoli Participating Product Technical Newsletters

Product Alias/Synonym

Tivoli Storage Manager
IBM Tivoli Storage Manager
Storage Manager

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Document information

More support for:

Tivoli Storage Manager

Software version:

All Supported Versions

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AIX, Platform Independent

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