February, 2015 - Storage Manager Customer Support Technical Information Newsletter



Client self assist - Technical Support Information for TSM Distributed Administrators


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C&SI Support Newsletter

February 05, 2015 | Issue #02

Welcome to the IBM Cloud and Smarter Infrastructure (C&SI) - Tivoli Storage Manager technical support information newsletter. This communication is designed to help you derive maximum value from your software by providing the most up-to-date technical information, answers to frequently asked questions, and links to other key information.

Support Resources

  1. Support Portal for Tivoli Storage Manger
    Find technical content, answers, solutions and much more.
  2. Featured Documents for Tivoli Storage Manager
    Links to key information documents and is divided into linked sections for ease of navigation.
  3. IBM Support Assistant (or ISA) for TSM Client 6.x
    Quickly collect diagnostic files so your problems can be solved faster.
  4. IBM Support Assistant (or ISA) for TSM Server 6.x
    Quickly collect diagnostic files so your problems can be solved faster.

Most recent News and Flashes

Latest Technotes and FAQs

Latest Downloads and Fixes

  1. Latest TSM Server and Client Downloads - Fix Packs and Interim Fixes
    This page has the server and client download links to the latest fix packs and interim fixes by version.
  2. Recommendations for TSM Client and Server Fixes
    This document answers the frequently asked question, what product version does IBM recommend?

Education and training

  1. Tivoli Storage Manager: YouTube videos
    Collection of educational training videos.
  2. IBM authorized live and self paced courses
    Worldwide and leverage offerings from our Global Training Providers.

Problem Solving Resources

  1. Problem-Solving Resources On-line for TSM Administrators
    A compiled list of URL's from our technical support team containing documents to aid you in your system administration of TSM.
  2. Collecting Data: Read First for TSM Products
    For every problem, collecting data can aid in problem determination and save time resolving Problem Management Records (PMRs).
  3. Storage Manager Information Center
    Find information about installing, configuring, maintaining, and using TSM v6.1.
  4. TSM Server/Client Compatibility and Upgrade Considerations
    The functionality in the lowest version and release is supported in that compatible combination, for as long as the lowest version and release is in regular support.
  5. Introduction to TSM Operations Center (PDF file)

  6. TSM's Guide to Improving Backup & Recovery Reporting (PDF file)

  7. Tivoli Storage Manager Technical Newsletter Previous Month's Edition
    Complete version of the previous month's TSM newsletter.

Forums and Wikis

  1. Tivoli Storage Manager Forum
    This forum is focused on protecting & maximizing the availability of your on demand computing data with Storage Management solutions.
  2. Storage Management Community
    Connect, learn, and share with the Storage Management Community experts.
  3. Cloud & Smarter Infrastructure (Tivoli) Storage Blog
    Collaborate with other Storage experts.
  4. Tivoli Storage Manager Wiki
    This Wiki provides you with best practices and scenarios for using the product.

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Warmest regards,
The C&SI Tivoli Storage Manager Support Team!

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Related information

Tivoli Participating Product Technical Newsletters

Product Alias/Synonym

Tivoli Storage Manager
IBM Tivoli Storage Manager
Storage Manager

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Document information

More support for:

Tivoli Storage Manager

Software version:

All Supported Versions

Operating system(s):

AIX, Platform Independent

Software edition:

All Editions

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Modified date:


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