May, 2015 - Storage Manager Customer Support Technical Information Newsletter



Client self assist - Technical Support Information for TSM Distributed Administrators


TSM Support Newsletter

May 05, 2015 | Issue #04

Welcome to the IBM Tivoli Storage Manager technical support information newsletter. This communication is designed to help you derive maximum value from your software by providing the most up-to-date technical information, answers to frequently asked questions, and links to other key information.

Support Resources

1. Support Portal for Tivoli Storage Manger
Find technical content, answers, solutions and much more.
2. Featured Documents for Tivoli Storage Manager
Links to key information documents and is divided into linked sections for ease of navigation.
3. IBM Support Assistant (or ISA) for TSM Client 6.x
Quickly collect diagnostic files so your problems can be solved faster.
4. IBM Support Assistant (or ISA) for TSM Server 6.x
Quickly collect diagnostic files so your problems can be solved faster.

Most recent News and Flashes

1. Security Bulletin: Tivoli Storage Manager UNIX and Linux client encryption key password vulnerability (CVE-2014-4818)

Latest Technotes and FAQs

1. ANS1030E During Tivoli Storage Manager Incremental Backup
2. IBM Tivoli Storage Manager (TSM) guest support for Virtual Machines and Virtualization
3. ANS0326E This node has exceeded its maximum number of mount points
4. SQL1031N when running DB2 command
5. Client schedule fails with return code 12 and ANS8010E error
6. TSM Client APARs fixed in 7.1.2
7. System state backup failure: ANS5283E, ANS5250E, and ANS1327W errors
8. Operations Center "At-risk" interval - Custom vs Default
9. Understanding the lifecycle of Operations Center events
10. Handling messages ANR1330E and ANR1331E
11. Recommended Tivoli Storage Manager Server Post-Database Restore Processing Steps
12. Storage-agent and library-client compatibility with the IBM Tivoli Storage Manager server
13. Determining the location of db2diag.log for a Unix Server instance
14. Increasing the "Tivoli Storage Manager Administration Center" trace size

Latest Downloads and Fixes

1. IBM Tivoli Storage Manager Extended Edition Version 7.1.2 for Clients
2. IBM Tivoli Storage Manager Version 7.1.2 for Clients
3. Download Information: Version 7.1.2 Tivoli Storage Manager Entry
4. TSM Client 7.1.2 Downloads and READMEs
5. IBM Tivoli Storage Manager Version 7.1.2 for AIX/Linux/UNIX Servers

1. Latest TSM Server and Client Downloads - Fix Packs and Interim Fixes
This page has the server and client download links to the latest fix packs and interim fixes by version.
2. Recommendations for TSM Client and Server Fixes
This document answers the frequently asked question, what product version does IBM recommend?

Education and training

1. Tivoli Storage Manager: YouTube videos
Collection of educational training videos.
2. IBM Systems Storage - The SOS Files
Collection of educational training videos and blogs
3. IBM authorized live and self paced courses
Worldwide and leverage offerings from our Global Training Providers.

Problem Solving Resources

1. Problem-Solving Resources On-line for TSM Administrators
2. Collecting Data: Read First for TSM Products
3. Collecting Data for Tivoli Storage Manager: Server Storage Pool Backup
4. Collecting Data: Tivoli Storage Manager Server Hangs
5. Storage Manager Information Center
Find information about installing, configuring, maintaining, and using TSM v6.1.
6. TSM Server/Client Compatibility and Upgrade Considerations
The functionality in the lowest version and release is supported in that compatible combination, for as long as the lowest version and release is in regular support.
7. Tivoli User's Group TSM Library- Introduction to TSM Operations Center (PDF file)
8. TSM's Guide to Improving Backup and Recovery Reporting (PDF file)
9. Tivoli Storage Manager Technical Newsletter Previous Month's Edition
Complete version of the previous month's TSM newsletter.

Forums and Wikis

1. Tivoli Storage Manager Forum
This forum is focused on protecting & maximizing the availability of your on demand computing data with Storage Management solutions.
2. Storage Management Community
Connect, learn, and share with the Storage Management Community experts.
3. Cloud & Smarter Infrastructure (Tivoli) Storage Blog
Collaborate with other Storage experts.
4. Tivoli Storage Manager Wiki
This Wiki provides you with best practices and scenarios for using the product.

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Warmest regards,
The IBM Tivoli Storage Manager Support Team!

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Related information

Tivoli Participating Product Technical Newsletters

Product Alias/Synonym

Tivoli Storage Manager
IBM Tivoli Storage Manager
Storage Manager

Document information

More support for:

Tivoli Storage Manager

Software version:

All Supported Versions

Operating system(s):

AIX, Platform Independent

Software edition:

All Editions

Reference #:


Modified date:


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