September, 2015 - Storage Manager Customer Support Technical Information Newsletter



Client self assist - Technical Support Information for TSM Distributed Administrators


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IBM Technical Support Newsletter

September 15, 2015 | Issue #9

Welcome to the IBM Systems Storage Manager Technical Support Information newsletter. This communication is designed to help you derive maximum value from your software by providing the most up-to-date technical information, answers to frequently asked questions, and links to other key information.

Support Resources

  1. Support Portal for IBM Systems Storage Manager
    Find technical content, answers, solutions and much more.
  2. Featured Documents for IBM Systems Storage Manager
    Links to key information documents and is divided into linked sections for ease of navigation.

Most recent News and Flashes

Latest Technotes and FAQs

Latest Downloads and Fixes

    Latest TSM Server and Client Downloads - Fix Packs and Interim Fixes
    This page has the server and client download links to the latest fix packs and interim fixes by version.
    Recommendations for TSM Client and Server Fixes
    This document answers the frequently asked question, what product version does IBM recommend?

Education and training

  1. IBM Systems Storage Manager: YouTube videos
    Collection of educational training videos.
  2. IBM Systems Storage - The SOS Files
    Collection of educational training videos and blogs
  3. IBM authorized live and self paced courses
    Worldwide and leverage offerings from our Global Training Providers.

Problem Solving Resources

  1. Problem-Solving Resources On-line for TSM Administrators
    A compiled list of URL's from our technical support team containing documents to aid you in your system administration of TSM.
  2. Troubleshooting Guide for Tivoli Storage Manager
    Where can general troubleshooting guidance for Tivoli Storage Manager be found?
  3. IBM Tivoli Storage Manager Operations Center Software and Hardware Requirements
    What is the software and hardware requirements for Tivoli Storage Manager Operations Center?
  4. Collecting Data: Read First for TSM Products
    For every problem, collecting data can aid in problem determination and save time resolving Problem Management Records (PMRs).
  5. IBM Systems Storage Manager Information Center
    Find information about installing, configuring, maintaining, and using TSM v6.1.
  6. TSM Server/Client Compatibility and Upgrade Considerations
    The functionality in the lowest version and release is supported in that compatible combination, for as long as the lowest version and release is in regular support.
  7. IBM Systems Storage Manager Technical Newsletter Previous Month's Edition
    Complete version of the previous month's TSM newsletter.

Forums and Wikis

  1. IBM Systems Storage Manager Forum
    This forum is focused on protecting & maximizing the availability of your on demand computing data with Storage Management solutions.
  2. IBM Systems Storage Management Community
    Connect, learn, and share with the Storage Management Community experts.
  3. IBM Systems Storage Blog
    Collaborate with other Storage experts.
  4. IBM Systems Storage Manager Wiki
    This Wiki provides you with best practices and scenarios for using the product.

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Warmest regards,
The IBM Systems Storage Manager Support Team!

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Related information

Tivoli Participating Product Technical Newsletters

Product Alias/Synonym

Tivoli Storage Manager
IBM Tivoli Storage Manager
Storage Manager

Document information

More support for:

Tivoli Storage Manager

Software version:

All Supported Versions

Operating system(s):

AIX, Platform Independent

Software edition:

All Editions

Reference #:


Modified date:


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