Featured Documents for Tivoli Business Service Manager(TBSM)

Product documentation


This list features the documents most frequently requested by our customers, as well as other information identified by Support as valuable in helping answer your questions related to TBSM.

See "Change History" at bottom of page, for date of most recent updates, reflecting new trends and issues


This note contains links (URLs) to <Product> technical support documents and information that can help you get more value from your software, and be proactive in your support and administration of TBSM .

This note includes:

  • Hot Topics
  • Downloads and Updates
  • Using Tivoli Business Service Manager(TBSM)
  • IBM Software Support Resources

Hot Topics

Installing Webtop Fix Pack 7 and above on Windows machines, with TBSM 4.1.1 pre-installed, may prevent TBSM from starting.

Software version: 4.1.1
Operating system(s): All

This link provides spreadsheets outlining TBSM compatabilities, products and platforms.

Software version: All
Operating system(s): All

Downloads and Updates

Using TBSM

Primary Documentation source for TBSM .
In this course you will learn how to: develop service models, build service models, configure service views, work with the Tivoli Integrated Portal, integrate with Tivoli Application Dependency Discovery Manager/Change and Configuration Management Database (TADDM/CCMDB), detail migration steps, examine the split-server architecture, and use Tivoli Common Reporting.

Through hands-on exercises, you will use, configure, and administer TBSM 6.1

An IBM Certified Deployment Professional - Tivoli Business Service Manager V6.1 is a technical professional responsible for the planning, installing, configuring, administering, performance tuning, problem determination and documenting of solutions for IBM Tivoli Business Service Manager V6.1. This individual will be expected to perform these tasks with limited assistance from peers, product documentation, and support resources.

IBM Software Support Resources
The IBM Software Support Lifecycle policy specifies the length of time support will be available for IBM software.
This is a stand-alone application that allows you to easily search IBM.com for all types of software
support content plus organizes the major areas of not only Software support, but the individual brand
support sites into a concise application.

Change History

30 September 2009: Creation Date

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Document information

More support for:

Tivoli Business Service Manager

Software version:

4.1, 4.1.1, 4.2, 4.2.1

Operating system(s):

AIX, Linux, Solaris, Windows

Software edition:

All Editions

Reference #:


Modified date:


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